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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jan 18 2023 moved Over charged orinignally had to have it adjusted stopped for lunch and charged for that time as well. Finally adjusted price was given. They damaged our new dining table they rolled it like a wheel scrat hed it all up nicked the top scuffed it all up. Then said they will not do anything about it because it isn't broke. Broke two tvs scuffed up other things. Since then they have kept putting it off saying we turned if over to the other deparrments. Nothing has been done it is ridiculous.
Business response
04/20/2023
The move for this customer was submitted into claims and approved for repair. Repair service was completed on 4/7/2023. Items submitted for claims. Wicker Patio Furniture, White ******* ****** ************** Bed Frame. TV's mentioned in BBB claim NOT submitted with claim or recorded with SCS. The glass table was recorded as moved improperly but no damage recorded.
In addition to repair services, we compensated an hour of time off the clock to address concerns with time and to ensure our customer was happy. As well as an additional discount of 116 off the total to compensate for the improper handling of the glass table top.
Customer response
04/20/2023
Complaint: 19854798
I am rejecting this response because:
They came out and colored or ainted damage nothing about the tvs they broke it is a total joke. The table was a few months old they rubbed some color on it nothing on the nicks and scuffs on top of it it is ridiculous they are allowed to get by with this kind of treatment.
Sincerely,
*****************Business response
04/20/2023
Hi, we are sorry you had this unfortunate experience. In order for a TV to be submitted for review on for claims the TV's would need to have been submitted with the initial claim email 7 days from the day of your move.
The claim email submitted for review from customer stated this
"Claim for furniture damaged by movers a bed, dining room table was rolled across the cement, three different walls were scratched."
Photos for the items where also provided for the claim and will be attached in this response showing no TV's where ever mentioned.
We are required by law to cover 60 cents per pound for items damaged beyond use if not covered under the waivers agreed upon on the day of the move. The settlement amount is only eligible for items damaged beyond being used for their intended purpose. Service blemishes and scratches are eye ***** of course and we do our best to minimize and repair them when they occur but they do not warrant an item for replacement value unless item can no long be used for its designed purpose.
In addition to repairing items with service damage we also paid ********************************************* the photos to ensure we did our best on trying to compensate you for the unfortante move as well as 129 or a full hour deducted from the total as well. At this time we have settled 245 plus the cost for repair services.
IF you are not satisfied with our resolution we apologize and wish you better luck in the future on any moves you may have.Customer response
04/21/2023
Complaint: 19854798
I am rejecting this response because:
They can damage your belongings and get by with they a disgraceful company. They said the bed was a particleboard bed not, no glass top table it was just a few months old wood table set. They had no regard for our belongings. A usual these people will continue to damage other peoples things and get by with it.
Sincerely,
*****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.