Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 18, 2025 thru 2026 charged ***** for a year of service, I was not even able to complete the sign-up plan with the apt and I was charged anyway. I have tried to cancel this service and I can't get anyone on the phone, nor can I cancel the service because I have not completed the sign up information. Now I see the complaints for the company. I just want my refund and to have my account canceled. Everytime I email them they say that there is a lot of people wanting something and my request will just have to wait in queue. Worst company every. I will always check BBB before signing up for anything.

  Business Response

  Date: 07/24/2025

  The user signed up for a free trial on 7/4 that automatically converted to an annual membership on 7/18. She reached out to customer service on 7/18 after being charged for an annual membership requesting a refund. On 7/24, we processed her refund, which should reflect to her payment method in 5-10 business days.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 8 wanted to see what ******* was about. Before reading anything, you pay $5 to get started. Well, that should have been the red flag. Exactly everything that all 34 complaints have said is the truth. I couldnt use the service because it said my bank wasnt available. So I wrote and asked to close account or fix it. Never heard back until a few days ago, its July 21, since then theyve charged me again. I got this song and pony dance from a ****** trying to say they are transparent, and following policy to be fair to everyone. Yeah being fair in scamming everyone. They have no problems with all the mass marketing or withdrawing funds but thats it. I cant stand people who scam. Shame on them.

  Business Response

  Date: 07/25/2025

  The user signed up for a monthly subscription on 6/8. The subscription automatically renews and bills every month, so the user was charged for her second month on 7/8. On 7/8, after her second month was billed, the user reached out to our support team letting us know she could not use the app because her bank was not supported. Because the user reached out to us outside of 30 days, she was not eligible for a refund. However, after consideration, we refunded her for both months of payments.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and even though the account of how transaction occurred are not true, (I sent an email immediately after finding out that my bank was not able to be used, why would I want a service that I cant use), I did receive $10 in a refund as I requested.  
  
  Sincerely,
  
  ********* K. ******, Mba ******

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only downloaded the Grifin app, I never completed the subscription, and when I tried to cancel what little I did complete it would not let me unless I finished what I started. Therefore the cancellation function was not available to me unless I finish. But Grifin kept trying to withdraw $36 yearly premium once or twice on some days, which the money was not available. I reached out numerous times for assistance but only after three times? I never would have chosen a yearly subscription in the first place. I finally received a link to cancel, however they are still trying to take money out of my account until 2026. I feel it is totally a scam and they are taking consumers money because they have more control over the app than consumers do, I have asked that they immediately cancel my unauthorized subscription, I never completed it and I never would have chosen a yearly subscription. Fraud and a scam.

  Business Response

  Date: 07/22/2025

  The customer sign up for a free ****** trial of our $36 annual membership on 6/15. The trial automatically converts to a paid subscription after the trial ends. In the complaint, the customer states that she only downloaded the app and didn't sign up for a subscription. However, our records show that she signed up for the subscription on 6/15 and chose the annual offer of $36 paid upfront vice a $5 monthly subscription. On 6/29, the customer's trial ended and she was billed for the annual subscription. Due to insufficient funds, the payment failed. Our billing system automatically retries failed payments in order to fulfill subscription orders. On 6/30, the customer reached out to our support team asking for her subscription to be canceled. On 7/11, the customer again reached out to customer support asking for her subscription to be canceled and for the payment retries to stop. On 7/11, our customer support team responded letting her know that the subscription sign up had been completed, but payment had not been made, and that we could manually cancel the subscription for her. As of 7/16, the customer's subscription is unpaid, and her payment method on file will not be charged.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23599290
  
  I am rejecting this response because:

  i didnt get a chance to complete the process, I only downloaded the app. And when I tried to go back to cancel the app is rigged to not let the user do it unless the process is completed. I never completed nor did I accept any plan, again I only downloaded the app and it is rigged.

   

  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/24/2025

  Hi ******* - the screenshot confirms that you did not only download the app, but you also entered your payment method for the subscription. Please rest assured that your $36 payment failed and any future attempts to collect your payment have ceased. You will not be charged for the subscription, and it has been cancelled.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23599290
  
  I am rejecting this response because: Again I only downloaded the app and didn't finish the process, the main thing was the option to cancel was not made available, I had to send an email request three times, and finally I received the link 

  The link to cancel was not made immediately available again I didn't get a chance to complete my process.

  Because there is no coding to create apps now, they are popping up all over the place, and some are designed to **** money out of consumers account.  This app is one of those, because if you don't finish the process it automatically selects for you and the cancellation option is not made available, you have to request it, and that is fraud.

   

   

  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025 - at 19:13 - I purchased a stock market app from ************************** for $36. Within minutes, I discovered it was way over my head and attempted to cancel my membership and requested a refund. The only response I received was an automatic reply stating that there were many replies they had to address, that mine was but one, and if I attempted to contact them again about the same matter, my inquiry would be put further back in the queue.All I want is my $36 back.I deleted the app - and removed any reference to same from my phone. They have my contact information and money.

  Business Response

  Date: 07/22/2025

  The customer reached out to our support team on 5/28 asking for a refund because the app was not what they expected. Our team responded on 6/6 letting her know that we could not offer a refund due to a bank account being linked and a brokerage account being created. There were multiple back and forth messages on 6/6, 6/9, 6/11, and 6/12, when our support team offered a partial refund and to manually close the users brokerage account. On 6/13, a partial refund of $31 was sent to the customer and their brokerage account was manually closed.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont want anything to do with this merchant aside from a refund and for them to NEVER bill me ever again.This feels like a scam and is a highly confusing and misleading company.I've emailed them repeatedly, others all over the internet are being scammed by them as well.They need to be stopped and forced to refund everyone

  Business Response

  Date: 07/22/2025

  The customer reached out to customer support on 6/1 expressing frustration regarding her subscription. Our support team responded on 6/2 to clarify how we could assist, and on 6/2, the customer asked for a refund. On 6/3, our support team responded and let her know that see was ineligible for a refund due to the following reasons:
  "Specifically:
  You have successfully linked a bank account through Plaid.
  You submitted a brokerage account application with Alpaca, and it has since been approved. Your account is now fully active with access to all available features.
  A deposit has been made into your account, which confirms that the app is functioning correctly and there are no issues preventing its use."
  The customers subscription was cancelled, but because it is an annual membership paid upfront, the cancellation will not go into affect until the end of the billing period which is May 28, 2026. The customer has no bank account connected to her account so she will not have any more funds deposited into her account.

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a referral offering me cash rewards if I signed up using the referral code and deposited $5. I signed up and deposited $5, but got no rewards. They said I would get the reward after I deposit $5 more. That's not what it said in the offer. It also told me that the $5 I deposited was used to buy $1 stock in 5 companies even telling me you now own part of 5 companies. But when I checked my portfolio, there was no activity. The $5 was just taken from me. And they also have tried taking more money out of my account for no reason. When I cancelled my membership they say no refund because I created an account. An account I had to create for sign up. I just want my $5 back and have the account permanently closed.

  Business Response

  Date: 07/22/2025

  The customer emailed our support team on 5/29 stating there was confusion around the $5 membership fee and the $5 deposit required for the referral benefit. Their $5 deposit did not go through because ****** needed a copy of the customer's government issued ID in order to create their brokerage account; this was communicated to the customer on 6/2. On 6/4, the user expressed confusion regarding the subscription payment going through if the brokerage account wasn't created. Our support team replied on 6/12 explaining the difference in the subscription fee and a brokerage deposit. The customer did not respond to that message, and he is an active subscriber as of 7/15.

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was blocked and I have no access. I email support several times and they reply with their support team currently bogged down with other customers. I want access to my account!

  Business Response

  Date: 07/22/2025

  The customer reached out to our support team on 5/16 asking us to unlock his account. Upon investigation, ****** had locked the users account due to an ACH return in April. We reached out to ****** to have the account unlocked on 5/17 and communicated this to the customer. On 5/21, we emailed the customer to let him know that his account was unlocked and asked him to ensure their are sufficient funds in his account to prevent future returned transfers. We received no further correspondence from the customer, and as of July 15th, the customer is still an active customer.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grifin Investment App.I have used the Grifin app for years without much issue but have decided to withdraw my funds. I followed their guidelines to sell all of my positions in the app and when going to withdraw my available funds, there is no functional way to withdraw funds. There are no links, buttons or any way to type in an amount or click anything to withdraw money. The app merely shows what money I have available, and the bank/cards I have on file but with no ability to actually withdraw the money. All I am asking is that the app be fixed or that support staff of Grifin actually reply and help my situation. I have reached out to support every day this week, beginning 5/5/2025, without any response.

  Business Response

  Date: 07/22/2025

  The customer first emailed our support team on 5/6 and sent follow up emails on 5/7 and 5/8. Our team responded on 5/8 to assist with withdrawing the customer's funds and advised the customer that their bank connection needed to be re-authenticated. On 5/8, the customer responded saying they were getting an error message when trying to connect their bank account. On 5/8, customer support advised the customer to reinstall the app. On 5/12, customer support sent a follow up email after not receiving a reply. The customer responded on 6/16 that they were still encountering an issue. On 6/16, customer support reached out and offered to manually send the fund to the customers bank account and asked for the account information. On 6/26, the customer provided the account information and funds were sent to the ************** account on the same day. On 6/27, -$335.93 was withdrawn from the customers account and no further inquiries were sent.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/26/25 . I just want them to cancel my subscription for an investing thing thru an app. I cannot get into my account to cancel and get no responses from sending messages back thru sales emails I get almost daily.

  Business Response

  Date: 05/27/2025

  Hi, we would like to confirm that this client was able to log in to their account on April 1st. Our support team wrote to them asking to confirm if the login attempt was not made by them, and if they have any other issues. The user did not respond. 
  
  ****** ************ - Compliance Consultant

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Downloaded the app three times, still wouldn't let me create account. They DID take my five dollar deposit though. Contacted customer service and they couldn't fix my issue, NOR DID THEY GIVE ME MY DEPOSIT BACK! THEY JUST STOLE IT BASICALLY AND NOW WONT ANSWER!!!

  Business Response

  Date: 07/24/2025

  The user attempted to created a second brokerage account. Our brokerage provider only allows one brokerage account per person. The user was refunded his payment on 1/23/2025.