ComplaintsforTampa Community Hospital

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BEWARE of having any of your loved ones or yourself in the mental facility they have in this hospital .... the treatment was beyond UNACCEPTABLE the nurse in charge of my loved one BULLIED her, they ignored her, she was taken off her medication which in this case could have LEAD TO DEATH, but thankfully because at this facility you are only there as a paycheck and not a person you will be released as soon as possible if you don't have insurance, and of course held longer to milk your insurance if you have it..... ALL PATIENTS no matter the reason you are there, are given visceral, which I'm assuming they are receiving kick backs from big pharma for. My loved one was ignored left in her room withdrawing / in a panicked state ... fingers tingling, lips white from severe anxiety, crying, shaking, and so mentally screwed up that she did not have the capability to go out to the nurses. When she told NURSE ***** about her not being able to swallow pills (which is a condition that both her and her mother have) she was bullied into trying, she tried twice almost choking the second time.... another nurse suggested pudding in which she said she would try but of course NURSE ***** never came back because clearly she has zero empathy for her patients, and the kicker is that she wrote that patient refused the medicine which is a LIE. I absolutely am taking this up with the hospital administration because this kind of treatment is UNEXCUSABLE. DO NOT LEAVE YOUR LOVED ONES WITH THESE PEOPLE. She was promised a treatment plan and medication (antidepressants) to help her with her condition.... instead she was mistreated, now terrified to go into any psych facility, and written a script for visceral - which is the medication she lied about and said was refused. thanks for absolutely NOTHING but MORE TRAUMA from my loved ones stay here....

  Business response

  10/20/2022

  Please find our response to this customers complaints. 

  Let me know if you need anything else. 

  Thank you, 

  ************;

• Initial Complaint

  06/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was transported to this hospital from ************************************* due to my disability condition. I insisted to go home but did not succeed. My family was there to take me home. I am a part time student (Special Need). I was later billed $875. I requested financial aid, and was advised they do not give financial aid under $1,500. Then later on, I received a bill for the physician services, then was informed he does not accept my insurance. I was never notified that this doctor that treated me from the same hospital I was taken from not by my choice, does not take my insurance. No response on any phone calls I have placed for assistance.

  Business response

  07/28/2021

  Business Response /* (1000, 7, 2021/07/07) */ I received your written concerns regarding this patient today, July 7, 2021. We have opened an investigation and will follow up with our findings within 7 days. Thank you. Business Response /* (1000, 10, 2021/07/13) */ July 12, 2021 **** ************ Better. Business Bureau Serving West Florida **************************************** Dear Ms. ************, This letter is in.response to the letter you sent dated June 25, 2021 regarding a customer complaint you received from a patient who received care Tampa Community Hospital, a campus of Memorial Hospital of Tampa (MHOT).. Case #*********. I understand the customer's complaints: be: Customer was seeking.financial assistance with her hospital bill Customer was seeking.assistance with bills received from physician who did not accept her insurance Based on the concerns an investigation was completed, which included a medical record review and billing..review. The findings are as follows: On June 16°' Tampa Community Hospital made contact with the customer regarding resolution for the balance.. owed to: the hospital While physician billing is not within our scope of practice, we understand that the..: physician. office has attempted to. make contact. with the customer and has left a voice mail as of July: 9; it is our recommendation that the customer contact the physician's office directly for specific concerns regarding that bill. It is our mission to care for and enhance human life through personalized care, We apologizethat we did not mêet your customer's expectations and for any confusion or inconvenieñcé experienced by this customer We appreciate the opportunity to review your customers concerns and respond. As of July 12, 2021,. this matter is considered closed, If I may be of further assistance, please contact me at ************,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩