Business ProfileforCarolina Farms Oil
Health Products
Current Alerts For This Business
Advertising Review:
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Michael J. Fox, Gayle King, Mark Wahlberg, Sean Hannity, Anderson Cooper, Kevin Costner, Drew Carrey, David Jeremiah, Joyce Meyers, Robin Roberts, Good Morning America and Facebook. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
In February 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
In February 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in February 2021 about the pattern of complaints, but have not received a response at this time. In This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its Returns shipped to BT Shipping, LLC., a business that is located in Tampa, FL. BBB files indicate that BTS performs these shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of BT Shipping, LLC. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for BT Shipping, LLC., can be viewed at https://bbb.org/h/k167
At-a-glance
Business Details
- Location of This Business
- PO Box 15911, Tampa, FL 33684-5911
- BBB File Opened:
- 2/25/2021
- Alternate Business Name
- Carolina Farms CBD
- HRN Brands
- CVN BRANDS
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
- Ms. Jesse Smith, Customer Service Representative
- Mr. Shawn, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (855) 856-1483Other Phone
- (855) 856-4183Other Phone
Website Addresses
- (855) 856-1483
Customer Complaints
41 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I ordered a sample bottle of Carolina Farms CBD Oil, which showed up as if Kirk Cameron owned it I believe which also appears to be a lie. Anyway, the advertisement was promoting a free sample bottle to try where all you have to pay is shipping. I paid $6.82 for shipping, received an email confirmation of the $6.82 with an order number of #XXXXXX. No contact information in the email. I read over the promotion thoroughly before ordering the sample and there was NO mention of any kind of subscription or recurring order of any sort. And yet....month after month these **** boxes arrive!! I travel a lot for work and didn't even realize it for a while and I never receive any communication from them, there's no identifying information on the charges, and I cannot find any phone number for them anywhere online. These boxes are UNOPENED, and UNWANTED. I was really frustrated and angry with the situation and a friend just told me that BBB may be able to help. So I'm hoping there's someone who can help me stop this and would love to get my money back because I never asked for any of these!
Read MoreCustomer Reviews
30 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Peggy M.
1 star
03/03/2022
I realize this sounds like a broken record, But I think I trust my bank more than Carolina Farms. They are saying they have refunded and even have transaction numbers. My account only shows 4 deposits on 1/26, $99.75 - $99.75 - $99.82 - $99.82 for a total of $399.14. So where did the rest of go? At this point I would like a full refund.
Carolina Farms Oil Response
03/16/2022
Hello ****,
We appreciate you making us aware of your negative experience. We regret any inconvenience that the ******** has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We do apologize for the inconvenience as we are limited with the policies that are in place for the products, therefore unable to issue any more refunds on your account. The representative went above and beyond by issuing the courtesy refund of $598.71 on 01/25/2022. Below are the breakdown of the refund and the transaction IDs as your reference.
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
Again, my deepest apologies for any inconvenience we have caused you. We hope that you understand the matter on the situation that occurred on these charges. Rest assured, the account is cancelled and you won't receive any further charges.
We appreciate you making us aware of your negative experience. We regret any inconvenience that the ******** has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We do apologize for the inconvenience as we are limited with the policies that are in place for the products, therefore unable to issue any more refunds on your account. The representative went above and beyond by issuing the courtesy refund of $598.71 on 01/25/2022. Below are the breakdown of the refund and the transaction IDs as your reference.
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.75 Trans-ID: XXXXXXXXXX
01/25/2022 Refunded - $99.82 Trans-ID: XXXXXXXXXX
Again, my deepest apologies for any inconvenience we have caused you. We hope that you understand the matter on the situation that occurred on these charges. Rest assured, the account is cancelled and you won't receive any further charges.
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