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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I constantly get calls from this company at least 2-3x per day. As soon as I request to be put on their do not call list they hang up. I have asked politely, and not so politely to no avail. They keep calling from different numbers, so I cannot block them. I am so frustrated that they continue to call without giving me the ability to decline their "services".
Business response
08/03/2022
Business Response /* (1000, 5, 2022/07/01) */ We have fully investigated this complaint and here are our findings. The phone number associated with this complaint was not dialed in the past 45 days by our organization. Many companies share similar names. We have proactively put this phone number on our internal do not call list as we respect the privacy of every individual. There will not be any contact made or attempted by our organization to this number. Consumer Response /* (3000, 7, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The number listed in my complaint is not the number you have been calling. Please feel free to reach out to the number provided and I would be happy to give you number that needs to be blocked. Business Response /* (4000, 9, 2022/07/15) */ We thank you for reaching back to our company in regard to this issue. Since we have placed the phone number listed in the complaint on our internal do not call list, we can no longer dial that phone number listed on the complaint. Please notify us of the number you would like to be blocked and we will make sure there will not be any contact made or attempted by our organization to that number. That number will also be placed on our internal do not call list. Thank you again for your understanding in this matter and we wish you nothing but the best.Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This broker claims to have helped me obtain my medicare supplement insurance, which I have declined to discuss with them for security reasons. They have been calling me EVERY DAY for over a year. Each time they call, it comes in as a different number and my phone tags them as "POTENTIAL SPAM". Despite my repeated demands that they stop calling me, they continue to hound me.Business response
07/14/2022
Business Response /* (1000, 5, 2022/06/29) */ We are sorry to learn that you feel we overstepped because as an organization we take out customer satisfaction very seriously. We are extremely honored that you have had your Medicare Supplement with us since July of 2016. Since 2016 there have been many changes in the Medicare industry which include the recent raise of the Part B premium. We have found many of our customers have been able to offset this premium increase without giving up any of their current coverage. We felt it was our responsibility as your agency to discuss those changes and make sure you have all the tools and resources that you need. I want you to know that we appreciate your feedback. It will allow us to improve our services. We are truly sorry for any inconvenience and hope to offer you better services in the future. We're proud that you've selected our company as your service provider for the last six years, and we'd like the opportunity to resolve your concerns and earn your continued trust. If you would like to discuss your policy with us, feel free to reach out anytime at XXX-XXX-XXXX. We are here for you anytime, and appreciate you. Consumer Response /* (3000, 7, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They call me EVERY DAY. I WANT THEM TO STOP MAKING CONTACT. IF NOT, I WILL CANCEL AND CHANGE MY INSURANCE. Business Response /* (4000, 9, 2022/07/01) */ Our organization will not be reaching out to you again. We respect your privacy. You have been put on our internal do not call list. We value you as a loyal customer and are here for you if you need to talk to us in the future. You can call us anytime at XXX-XXX-XXXX. We wish you continued success and a Happy 4th of July weekend.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.