Business ProfileforContinental Benefits, LLC

I broke my pinky and had surgery on May 20, 2022. I was currently under **************** and my employer had selected Marpai as a middle-man company to manage the insurance (at least that is what I was told). After they assessed my insurance, I was told by my surgery center that I would be responsible for $2,567.33 so I paid this immediately before being wheeled back into surgery. In July, Marpai said I had not submitted a particular form so they could not process my claim. I submitted that form within minutes via email as well as a hard copy in the mail. Months later, they still had not dealt with the claim. After August 1, when I tried to contact them by the phone number listed on my insurance card, there was a voicemail that said they could no longer speak with me and then it hung up on me. I tried a phone number I found online. They answered, but I was hung up on as soon as they knew who I was.A month later I was contacted by my employer and an outside firm that took over Marpai while the government audited the company. We were told that we should see everything be paid within the next few months. I only received $1,389.04 and was left with the remaining $2, ******. MANY people within my employer have been dealing with this issue and excess money that should have been paid for through Marpai/Aetna. I am seeking the $2****** bill be paid by Marpai as it should have been from the beginning. Marpai will say it was not my PCP, but that is how it should have been filed by them. The entire time I was under them, they filed everything under "specialist" instead of PCP like everyone tried to do.You may be wondering who Marpai is since I am filing under Continental Benefits. You can't even find the name Marpai here in BBB unless you search with their website, and then it turns up as "Continental Benefits", not Marpai. Marpai is trying to s**** people out of their money, and it needs to be stopped and reversed. Please help me end this madness.