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Business Profile

Delivery Service

Sonic Courier Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Sonic Courier Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sonic Courier Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scammers! They stole my package and said it was delivered and it was wasnt they used and old picture of my house from a few months back with only the house numbers. No picture of a package at the door. I have many surveillance cameras around my house, I was home all day and check the cameras NO ONE WAS AT MY HOUSE. They lied! Stay away from this company. When you call them their employees are unprofessional and sounds like they are uneducated and clueless at helping resolve any issue. SCAM SCAM SCAM! I cant believe **** would actually use this company.

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have place an order with **** and the shipment they use is Sonic Transportation, package stays delivered at 7pm but nothing was delivered after going online and seeing all the reviews appears this company steals all packages from ****, needs to be reported to police.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from **** on 7/15/25 online. It shipped on Monday 7/16/25. I got a delivery notification that it was delivered by the Sonic carrier on 7/17/25 at 7pm. It was not delivered nor was it attempted to be delivered. I called on 7/18/25 and they assured me that was a system error and my package would be delivered 7/18/25 in the afternoon between 4-6pm. I never got a notification that my package was delivered and no one knocked or rang my door bell. I checked later in the evening and the tracking showed my package was delivered at my door however there was no package. We have cameras and I not sure how the delivery person set my package down and took a pic without setting off the cameras. Now the package was never left. I am certain they took the picture and then took the package with them and now I am out my cost of what I ordered. Their customer service does solely off the manager and driver saying it was "delivered" based on the photo. I just want my money back and now I am going to have to fight with **** for a refund since this horrible delivery company won't do anything for me or investigate their driver who is quite possibly lying. I will take legal action if necessary. I also see many other complaints of this type of situation which is sad. This company should be shut down. I never have this issue with *** or *****.

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package from **** on March 9th 2025. It was marked as delivered on March 11 2025. When I looked at the tracking it led me to Sonic Transportation as the courier. I have no package and cannot get a hold of anyone from Sonic Transportation. I look at their ****** reviews and its the same story. All **** packages that were all delivered at 7:00pm and signed with the same initials. But no one is getting their packages. Someone needs to put a stop to this.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to receive several packages from **** and they often use this company not knowing they have been stealing packages from this specific store for months I dont know if an employee is doing this but ****** is filled with people complaining to have an online store but a random person signing the packages **** most lost or missing packages has same delivery proof fake signature this cannot be casually I read reviews for at least ***************************************************************** this company under their eyes

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased clothing from **** for my son and Friday January 3, 2025, it said it was out for delivery and was marked as delivered at 7pm. I have cameras all over my house and I work from home so I never had anyone attempt to knock on my door at all. It says it was signed by **** and I have no idea who this person is. My neighbors had never received anything either. The tracking information is ZAR287184615. The delivery location seems to be far from my address as I saw on their gps and they marked it as my address which is entirely inaccurate. I will be seeking criminal charges against the driver if this package is not delivered immediately. I am not afraid to drive to your location. This is grand larceny because of the amount of money I paid for items. I called the ***** number for new users and they stated that this number does not belong to sonic ********************************************** This is beyond ridiculous and frustrating. Now the items I purchased are out of stock and **** is also doing their investigation. ***** that this company is still in business with as many stealing complains as they have for never delivering **** packages.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online **** purchase. I have been expecting my package, I received an email confirming delivery, however, it was never delivered. There was no image included on the delivery email received.

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business was supposed to delivery a package from a vendor. The package stated it was delivered and left at front door with no photo to confirm. I want my package tracked and delivered. Contacted the vendor and was told Sonic never responded with an answer.

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 25th 2024, we bought clothes from **** to be delivered through Sonic Courier Inc. At *** today December 30th 2024, the package was said to be delivered but was not. When I tried calling the customer service number, it leads to nowhere. I tried also calling the other number provided and A girl answered having never heard of Sonic Courier. There have been a few times that this company has been used for shipments of mine and they never deliver the product. You have to always get a refund from the company you buy from or have them send it using a different courier. The number for this company is ************** but it seems like this is not a legitimate number.

    • Initial Complaint

      Date:12/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is stealing packages from **** customers packages are never delivered but it's marked delivered

    Sonic Courier Inc is NOT a BBB Accredited Business.

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