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Business Profile

Collections Agencies

Preferred Collection & Management Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant harassment about a debt that is no longer active. 2 to 3 phone calls a day, after I have spoken with someone on the phone. I have explained that this debt has been settled, and I have requested documentation that this is a real debt, and they cannot provide me this information. Simply will not stop calling me.

    Business Response

    Date: 11/28/2022

    This was processed in our system as being disputed on 11/15 and to respect the cease and desist, we mailed a letter explaining that we would mark it as disputed, (it does not show as paid in our system), and marked it as do not call. We show no calls after this date. I do see that the address was a ******* address now and he reports a ** phone number and a ***** address. However, once we send a final communication we can't, by law, send another, unless and until he revokes his cease and desist in writing. That can be sent to ********************************* However, if he is in *****, and not *******,  we will stop all collection activity. We can, however, request the original provider to send documentation to him. 

Preferred Collection & Management Services, Inc. is BBB Accredited.

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