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            Business ProfileThe AC Therapist LLC

            Air Conditioning Contractor

            Contact Information

            5131 W Rio Vista Ave

            Tampa, FL 33634

            Get Directions
            Visit Website
            (813) 343-2212

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            HVAC Services

            Business Details

            Location of This Business
            5131 W Rio Vista Ave, Tampa, FL 33634
            BBB File Opened:
            2/20/2018
            Years in Business:
            6
            Business Started:
            5/22/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CAC1819196 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CAC1819196 for this business, issued by Hillsborough County Construction License Board

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Richard Morales, Owner
            Contact Information

            Principal

            • Mr. Richard Morales, Owner

            Customer Contact

            • Mr. Richard Morales, Owner
            • Ms. Aridel Morales, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/09/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            We contacted the ac therapist a year and a half ago and just about a year in we started having issues with the unit we changed the filters regularly every 2 weeks well we had water running all over our hall into our linen closet soaking our tiles also causing my mother to fall and crack her breast plate so we removed the tile then they had a guy come out to our home said they had to cut out the coils and clean them they said that the pump needed to be rerouted so they moved the pump to the floor then the guy said we had construction going on that we did not we had to remove the soaked tiles that the ac leaked all over it worked for a little while then it started soaking the floor again we called and the guy who called us back said to turn the ac off until Monday because they had no one on duty on the weekend mind you its 100 degrees out and we take care of my elderly mother and have a 2 yr old baby we told him he was crazy we told him that he needed to find someone to come take care of this so they had the salesman that came out to sell the unit to us come over and look at it and said he was going to change the pump cause its leaking all over the place well then he says there is a crack on the bottom of the pan he takes the old pan out and puts another one on well the top part of the pump is still the same it is not new and yep that same night it starts leaking again we are tired of these people being rude and nasty to us we are done trying with these people
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            NS

            08/04/2023

            First let me start by saying that this company has given us a run around since day one we called to have them fix a leak that literally ruined our floor and we had to tear up tiles our hall they try to charge us for every little thing that is wrong with the unit that we are continually paying for mind you we have kids and an elderly sick mom that we take care of and they tell us to turn the ac off in 100 degree heat, the pump is now broken since the last guy didnt even speak English we dont know what he did the ac unit is supposed to be new but already needed the coils cleaned out and now the pump is broken they are trying to charge us more money to fix it when we already pay for it monthly and is supposed to be under warranty makes me wonder if it is really new would not recommend this company to my worst enemy we shouldnt have no issues with this when its supposed to be a year old and we had a ac unit before that was over 5yrs old and didnt have this many issues with it we have done everything to keep it up changed the filter make sure area is cleaned.

            The AC Therapist LLC Response

            08/05/2023

            This review is so full with lies and just nonsense, and for someone who was born in this country, the way you write is at the same level as that of my Tech that has lived here for a year. We were 1st called almost a Year after we installed the unit, and what we found was a very Dirty unit and we charged you $89 for a full system tune up. Keep in mind that our labor warranty does not includes maintenance issues, like you never or barely replacing the Air Filter.

            We were called back a month or 2 after that tune up and the coil was even nastier than before, full or dirt and hair. After you went all out on blaiming for you keeping a dirty unit, and not caring at all for the few thousands of dollars that you invested in it, I decided to give you a $700 job for free to get you off my back. We had to clean your coil outside because of how dirty it was, only after about 1 year of having installed the unit, and while you love blaming us, we were not the ones that neglected to clean the house in that long. 

            Now you call is a month after, because water is pooling in the closet again. Without a shred of decency, start yelling insults to the employee that was trying to set you up for a visit, he never mentioned any charges at all, so your statement that we wanted to charge you for the pump is a lie, we hadn't even gone to your house and determine the issue was the pump by the time you left the review, so how did you knew it was the pump?

            What is even more interesting is that the pump's water reservoir was cracked, and yes, we worked on it about a month ago, but the crack is recent, otherwise the water would have spilled back when we did the work. So you called us playing the victim, accused us of wanting to charge you for repairs that we did not even knew about, and then leave a review before our service call saying that we tried to charge you for the very same issue that we later found. It all sounds premeditated to me, because that pump laying in the ground, does not cracks by itself, someone did!! And by the way, we replaced it for FREE since that is part of our labor warranty, we fix broken parts, not clean your mess. 

            Customer Response

            08/08/2023

            Sorry no my review is not full of lies your phone guy told us to turn the unit off till Monday because you didn’t have anybody that works weekends we have changed the filters every week and a half before your tech decided to reroute the pump no one goes in the ac area unless we are changing the filters it’s very rude to sit there and say our house is dirty I’m so sorry we have life’s we have kids the tiles in the hall were torn up caused by a leak from the ac your pump was not cracked it is overflowing with water the one you guys supposedly replaced is overflowing all over our floor again and all you do is sit and talk crap about your clients that’s really professional your guys were never yelled at we are just letting you guys know that we are tired of being jerked around and if your the owner of the company you will be hearing from our lawyer we tell you guys what the problem is and you don’t fix it but instead put us down and put our home down that is real business like and we made this review the day your salesman that sold us the unit came and changed out the bottom part of the pump. The pump is not new only thing that is new is the pan. And I didn’t say you did charge me I said you have said you were going to the guy that came out to do maintenance on the ac couldn’t even speak English had to call somebody else to translate then say we are doing construction in our hall no we had to tear up tile’s because our tiles got ruined by the water and you guys said it was condensation sorry but that is to much water to be condensation we are not playing victim we are the victims obviously what you said above shows how much you care about your clients so I guess this pump pan is cracked to that’s why it’s coming out of the area where it separates right not even a few hours old supposedly and it’s already leaking everywhere it’s all dirty and slimy on the inside it’s not new maybe the bottom part but not the top. You need reevaluate your techs and people you have working for you or maybe stop treating your clients like crap.

            Local BBB

            BBB of West Florida

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