Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chill Masters A/C, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChill Masters A/C, LLC

    Air Conditioning Contractor
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Chill Masters A/C, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Tampa, FL 33613-1840
      BBB File Opened:
      4/6/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CAC1816980 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Alternate Business Name
      • Chill Masters

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      May 26, 2023 Chill Masters A/C, LLC sent *** to do an inspection on my A/C unit. *** arrived I said I wanted a yearly maintenance check up. He took it all apart and look it over, test it and clean the coils. I went inside. When he finished I asked how much. He said no charge. I said what do you mean no charge? *** replied I will mark it as a yearly scheduled maintenance and you just give me a call when something goes wrong. My neighbor who referred this company got charged $150 for the same service.Sept 2, 2023 my air stopped blowing cold air. I texted and called *** from the airport. He said he could get over to my house that day and fix it. My daughter who is 23 was at my home. *** came and said the capacitor failed and installed a new one. He left an invoice dated 2 Aug, 2023 not September 2, 2023. My daughter was charged $224 October 17, 2023 Turned the heater on and nothing happened. The air did not work either. Texted *** who came out and said it was a failed conductor for the heater and replaced it and a fuse. I was charged $229 October 23, 2023 my unit stopped working again. I called ******* the owner and said I did not want *** to come back out. I didn't trust his work and ever since his fix in September my home has not been the same. Besides my unit continually breaking my home has a humidity issue it never had before. I was able to keep the a/c at 75 and it was cold. Now I have to keep it at ***** to stay cool. ******* came out herself. She was here for 3 hours. She did not know what the problem was so she kept calling her husband. She said the main board needed to be replace. The next day she came to replace it. I paid for Ring video that day and recorded her. I have her on video saying She bypassed the main board. I have no warranty and would have no heat. I paid $79 to another company to tell me my emergency heat was not hooked up.I would like money back for services that were not done correctly.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sydney H

      1 star

      06/12/2021

      A/C froze up, usually always happens this time of year. Manny came out and my daughter told him that the problem was probably dirty coils. Instead he checked the freon, leaks and pressures and stated everything was good that it had to be the capasitor since everything else checked out. Replaced the capasitor charging me 164.00 knowing full well that the problem was not fixed. A/C immediately froze up again. He made us wait an entire day before he came back out and said he was sorry that he didn't check the coils and the reason the unit was freezing up was because the coils were dirty and said it would cost me 425.00 to acid wash them. I told him that I had already paid and feel that I should be compensated since what he replaced didn't fix the problem. In addition he talked my daughter into buying a new thermostat for 50.00 that he said his company sells for 100.00 When he came out today without my knowledge he removed that thermostat and replaced it with a cheaper one. That is stealing we paid for the one he took. I would like my money back since I feel that he wasn't knowledgeable enough and just changed it out when it wasn't needed. I also want my daughter reimbursed for the money he took from her.

      Chill Masters A/C, LLC Response

      06/14/2021

      Manny has been let go from my company for misrepresentation and we have refunded Ms. ******* the $164.00 that she was invoiced.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.