Business ProfileforBudget Heating & Air Conditioning, Inc.

I purchased a ********** DGP144290**E back in 09/21 from Budget Heating in ******* I believe they sold me a faulty unit. The ** has NEVER worked because there was a leak in the condenser coil, and I've had to have service every year, (it's down again due to a press.sw error) to keep the heat working. When the service man pulled the coil he found that the screws on the little hatch between the coil and fan compartment were missing, markings indicate that they were once there. My service man, and then I have been working with Budget for 2 years attempting to get a replacement coil, offering to pay for it, to no avail. I was told on 07/08/23 by ***** in their warranty department that it was covered under warranty, I paid $350 to Budget, was told the piece would arrive at the end of July, then the end of Aug, then the end of Sept, etc, etc, and here it is, December, and they won't even return my calls. So, they have taken my money, the money from my service man for the part, which they have not refunded either, and I believe they have never even ordered the part, committing consumer fraud, which if we can't get this reconciled I will pursue. From what I have learned thru research, I am not alone in this problem with Budget. I'm a widowed 75 year old veteran, on a limited income, I really can't afford to keep losing money through this faulty unit which Budget refuses to provide access to parts for. I can't go without heat, thus I have another repair bill coming up this afternoon to get it running again, and I don't want to go thru ANOTHER summer without the A/C working. I have been exceedingly patient, attempted to work with these people, but now have become seriously frustrated attempting to deal with Budget Heating in ******* and would greatly appreciate ANY type of assistance you can provide.Thank You,******************************* ************ *********************