ComplaintsforNuco2 Parent Inc

• Initial Complaint

  08/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Nuco2 is our company's co2 supplier. We have a weekly co2 delivery schedule, but they haven't come to add co2 for almost 20 days. Now my co2 is empty. I contacted all the members of the company I could contact on Tuesday, from customer service to the CEO, and still no response, no eta and no one came to add co2.

  Business response

  08/27/2024

  Good afternoon,

  Please provide your location's address or your account number so that this can be looked into further.

   

  Thank you,

  NuCO2

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company repeatedly and with flagrant disregard for common sense business practices continues to take advantage and consistently overcharge us with made up fees, undisclosed service charges, and deceptive business practices.In the past 10 months, NUCO2 has: - Installed without our authorization or notice, a gas monitoring system at highly inflated prices, and then billed us for it monthly without ever disclosing they were going to do this, what the charges were, or ever mentioning that such a system was entirely optional and not required. We had them remove it, but they never refunded the monthly charges. - Despite requests on account creation to use e-billing, continued for over 3 months to send paper bills and charged us for each invoice they mailed at a rate of over $5. The company then on a few occasions, would randomly split up an invoice so that two invoices could be mailed for the same service with different line items on each to collect even more invoice service charges. After months of asking, they finally stopped this. - Sent someone to perform a "system inspection" that was never requested or authorized, and was not laid out in our contract. They charged $210 plus tax (?) for this inspection, despite our contract clearly laying out that they bear the burden for maintenance costs on their equipment. To opt out of further inspections, they request that I sign away liability if anything goes wrong with their equipment, which is unfair given we pay them to maintain the equipment already and keep it in working order. At every turn, this company takes advantage of it's customers, knowing that they are locked in to 6+ year contracts with high costs of switching due to hefty installation charges of 4K+. Their policies and behavior are well recorded online with horrible reviews from their customers and someone should do something about it or they will never stop.

  Business response

  08/26/2024

  Good afternoon,

  Please provide you NuCO2 Account number. We are unable to look up your account with the information provided in your complaint.

   

  Thank you,

  NuCO2

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I am ****** and I'm the owner of ******************************** DBA Fiesta del ************** in **********, ********. On October 2019, I signed up for CO2 gas services from NUCO2 for a three-year contract through a sales rep. ** agreed I would pay per month $55 for the CO2 tank $8 for the CO2 detection system for central unit & $12 for the CO2 detection sensor & 45 cents per pound of CO2 as needed. My monthly bill was supposed to be $75 plus .45 cents per gallon of gas that I would order as needed. Since 2022 I haven't used the CO2 gas AT ALL, we do not have carbonated beverages or soda for sale at our restaurant but the NUCO2 keeps charging us a fixed every month $156.85? I tried to calling and explained that we want to cancel our account and remove their equipment because it is a hazard to have it there. Most recently 4 days ago I spoke with ******************************* from NUCO2 and explained when I signe up for this service I was told it would be a 3-year contract. I trusted them, but instead they put me on a 9 year contract (which was written in a very small print ) that I never saw because I assumed this is an honest company. I would have never signed a 9-year contract especially with my restaurant lease ending this year, it's just doesn't make sense. Instead of trying to help me, he was extremely rude to me. I am beyond upset with NUCO2 company for being deceptive towards me, for sending me to a 9-year contract when we agreed on a 3-year one, for charging me more and even for CO2 gas I HAD NEVER USE since 2022!! This is outrageous. I need them to cancel my contract immediately . I cannot continue paying for something that I'm not using and contract was supposed to expire in Nov of 2022. I need NUCO2 to stand by their word and CANCEL my account # ******. I'm trying my best to resolve this amicably but if they continue to disregard and ignore me I will have to pursue legal action including requesting a refund for all the past charges if I have to.

  Business response

  08/22/2024

  Good morning,

  As you stated, you signed the 9 year contract. We understand that you say that you thought that it would be a three-year term. But the contract is a valid agreement. 

   

  Thank you,

  NuCO2

  Customer response

  08/26/2024

   
  Complaint: 22170229
  
  After requesting a copy of the contract  I immediately noticed  that this is not a contract that I signed.  Someone  else filled the bottom part on the 2 nd page of this contract and its wasnt me .!!!! The signature its completely different from mine and it was FORGED on this 9 year contract . I only was supposed to sign a 3 year contract , not a 9 year. Now I know whats going on and why NuCO2 is claiming that my contract was a 9 year . You forged my signature  which is a federal crime. I have prove that this is neither my writing or my signature that is on this contract .  ** trying to solve this amicably but If you do not immediately rectify this and cancel my account I will have to contact both Florida and Illinois attorney generals office and file an official complain with them. I will also request compensation including punitive damages for forging my signature and locking me in a 9 year contract  Im the owner of this business and I have proof that the bottom portion of this contract was not filled or signed by me . I have a very specific signature and the signature on the contract is nothing like mine . You must cancel my account immediately because this contract is neither enforcable or legal with a forged signature on it  . 

  
  
  *******************************

  Business response

  08/27/2024

  Good afternoon,

  This account has been under agreement since 2019 and will be held to the term. Per management, you advised that you signed the contract but did not read it. But we can work with you to address any additional concerns with your account moving forward . 

   

  Thank you ,

  NuCO2

  Customer response

  08/28/2024

   
  Complaint: 22170229
  
  I am rejecting this response because:

  NO, YOU ARE WRONG. I DID NOT SIGN A 9 YEAR CONTRCAT. MY CONTRACT WAS 3 YEARS NOT A 9 YEAR TERM. WHEN I REQUESTED A COPY OF THE CONTRACT A COUPLE OF DAYS AGO THAT'S WHEN I SAW  THAT THE ENTIRE BOTTOM PORTION OF PAGE 2 OF THIS CONTRACT FOR FORGED . THE PAGE NUMBER 2 WAS NOT FILLED OUT OR SIGNED BY ME. THE SIGNATURE ON THE CONTRACT DOESN'T BELONG TO ME, MY SIGNATURE IS COMPLETELY DIFFERENT THAN THE ONE ON THE CONTRACT. I'VE BEEN USING MY SAME SIGNATURE ON ALL MY LEGAL DOCUMENTS FOR THE PAST 30 YEARS I'VE BEEN IN BUSINESS, AND THIS IS NOT MY SIGNATURE. IF YOU PROVIDE ME WITH AN EMAIL ADRESS I CAN SEND YOU LEGAL PROOF OF HOW MY SIGNATURE LOOKS LIKE, I USE IT ON ALL THE CHECKS I SIGN, ON ALL THE AGREEMENTS AND CONTRCATS  AND BY A SIMPLE COMPARISON OF THE 2 SIGNATURES YOU'LL SEE THAT WHOEVER SIGNED THIS CONTRACT WASN'T ME.  MY AGREEMNT WAS FOR 3 YEARS ONLY. I'M STANDING BY WHAT I'M TELLING YOU THAT MY SIGNATURE AND THE ENTIRE PORTION OF MY NAME AND SIGNATURE WAS FORGED. I NEED YOU TO IMMEDIATELY CANCEL THIS ILLEGAL CONTRCAT. I NEVER AGREED TO A 9 YEAR CONTRACT, ESPECIALLY SINCE MY LEASE IS UP FOR EXPIRATION IN DEC THIS YEAR, IT MAKES NO SENCE THAT I WOULD DO THAT. BUT THE MOST SERIOUS OF ALL OF THIS IS COMPLETING THE PAGE 2 ON MY BEHALF, WRITING MY NAME AND FORGING MY SIGNATURE ON THIS CONTRACT AND THAN TRYING TO LOCK ME IN A 9 YEAR ILLEGAL CONTRACT AND AFTER BRINGING MY VALID CONCERN TO NUCO2 MANAGEMENT RECIEEVING A RESPONSE THAT YOU WILL STAND BY THIS ILLEGAL CONTRACT????? YOUR COMPANY CAN GET INTO A BIG LEGAL TROUBLE FOR DOING THIS TYPE OF THINGS AND NOT EVEN TRY TO RECTIFY THIS. BY ALL MEANS IF YOU KEEP IGNORING MY REQUEST YOU WILL LEAVE ME NO CHOICE THAN FILING A COMPLAIN WITH THE ATTORNEY GENERAL  IN ******* WHERE YOUR COMPANY IS LOCATED AS WELL AS ILLINOIS WHERE MINE IS LOCATED . 

  
  
  
  *******************************

• Initial Complaint

  08/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is the worst company I have ever had to work with and I do not understand how they are still allowed to do business after seeing so many complaints filed about them forging signatures and installing unneeded equipment to hike up charges and take advantage of other businesses for their own profit. I am disgusted by this company and how they can take so much money from people. Please stop them from continuing to scam people out of their hard earned money.

  Business response

  08/22/2024

  Good morning,

  Could you please provide your locations address or NuCO2 account number? Also could you please specify your complaint? Your desired settlement is a billing adjustment, but nothing is mentioned in your complaint about the specific billing issue. 

   

  Thank you,

  NuCO2

  Customer response

  09/05/2024

   
  Complaint: 22158004
  
  I am rejecting this response because:
  Location is **************************************** we are not happy that a leak detector monitor was installed 7 years after having this equipment without our approval and we were charged $500 for this installation. 

  
  Sincerely,
  
  *******************************

  Business response

  09/06/2024

  Good afternoon,

  Thank you for the information. Your complaint and account profile has been provided to management for review.

   

  Thank you ,

  NuCO2

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My monthly bill does not reflect what I agreed to in my contract. I am overcharged $51 every month.

  Business response

  08/14/2024

  Good morning,

  We are pulling your account information from what you have provided in the complaint. Your complaint along with your NuCO2 account details will be provided to management for them to reach out. 

  Thank you,

  NuCO2

• Initial Complaint

  08/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We did not sign 9 yrs agreement, our lease at the space is only 3 yrs with option of 2 years term, the sales representative lied and sneaked the fine print in the document, the verbal agreement and understanding was 1 yrs. When at 1 yrs ends we want to cancel and came to find out it was 9 years !?! This is unethical practice for a business.

  Business response

  08/13/2024

  Good afternoon,

  We have received your complaint and are researching your account. Your information will be provided to management so that they may reach out to you.

   

  Thank you,

  NuCO2

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  NUCO2 became our CO2 provider after lying about waiving installation fee and forging my signature On a 6-year commitment. They have refused to provide us with the original document, just a grainy image of one. It is clearly not my signature.

  Business response

  07/29/2024

  Good morning,

  Your account is closed, and it is in our system to have our equipment retrieved from your location as requested. 

   

  Thank you,

   

  NuCO2

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account number ******. Initiated contact w/ ********************** in April/May 2023. Unknowingly signed a 6-year contract. First invoice arrived with charges 50% higher than the amount NuCo2s salesman quoted us and upon which we based our decision to purchase. We immediately contacted our NuCo2 salesman about the extra charges, and again on five separate occasions, with no resolution or callbacks. Salesman stonewalled us stopped responding to our calls, texts, emails. Despite our eagerness to pay the amount agreed to, NuCo2 corporate ignored our objections to high billing, then sent our account to their Collections people. We informed Collections that we WANT to pay - are EAGER to pay - the amount that was quoted us, but not their excessive add-on charges. They responded by sending the matter to an outside collections agency. After getting nowhere, we contacted their equipment installer, whose number we had. Installer suggested we contact the current salesman **** to perhaps resolve. Two phone calls to ****: no answer, no callback. Dealing with this company has been an unnecessarily difficult, the likes of which we haven't experienced with any other company.

  Business response

  06/27/2024

  Good afternoon,

  This complaint along with your account information has been provided to management for review. A follow up will be provided once a response is received.

   

  Thank you,

   

  NuCO2

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been begging for NUCo2 to come out and repair the equipment we rent from them for over a year now. They just keep refilling our leaky tanks and charging us for all of the CO2 regardless that it leaks out faster than we can use. We have had to get extra tanks from AirGas of *********** (AirGas is great, but unfortunately we are stuck in a contract with NuCo2). We quit paying our bill hoping to get a service tech to come out. Well, the equipment installers came to pick up the equipment instead, but when I explained to them what was going on they verified that our equipment was faulty and needed to be replaced. They said to allow three weeks but that they couldnt do anything to fix the problem until our account was current. We reluctantly paid all of our invoices, but another 3 months have gone by and we cant even schedule a service call until we pay our invoices again. We are scared to pay our invoices because its basically throwing money down the drain. Why would they fix the problem if we are willing to pay for Co2 that just leaks out and they can sell more to us! I would like to form a group of businesses to join us to go after them for their unfair business practices! We have threatened to cancel our contracts but they threaten us with termination fees.

  Business response

  06/17/2024

  Good morning,

  Your complaint has been noted and provided to management to review. A follow up will be provided once a response is received.

   

  Thank you,

  NuCO2

  Customer response

  06/17/2024

   
  Complaint: 21858361
  
  I am rejecting this response because: we have heard this over and over again and its always followed up with our service technician quit, and we dont have a service technician for your area.  Meanwhile we continue to be charged for the rental of faulty equipment that leaks the product that you charge us to refill.  We did receive a phone call from ********************************* this morning and he assured us he would get everything taken care of, but we have heard this before from other reps. 
  
  Sincerely,
  
  *************************

  Business response

  06/18/2024

  Good afternoon,

  The representative that you spoke with is working with the Depot to service the equipment. After that has been completed, he can work on any adjustments that could be made. 

   

  Thank you,

  NuCO2

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  These guys have to be the worst business I've ever dealt with. Impossible to get in touch with, overcharging balances, installing unnecessary equipment to run up bills (as described by their own technician), and then finally cancelling my account and sending me an insane bill.

  Business response

  06/11/2024

  Good afternoon,

  Could you please provide the physical address of the serviced location or the NuCO2 Account number, so that we can look into this further?

   

  Thank you,

  NuCO2

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩