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Business Profile

Auctioneer

Choice Auction of Port St. Lucie Florida

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Choice Furniture has not paid a total of $667.7 for consigning household goods. The initial contract was signed 1.15.24. According to the contract I should have received a check for $559.20 on 4/30/24 (check number *****). I should have received check ***** for $155.50 on 5.30.24 but did not until 7.30.24. Attached are the numerous texted between me and the Choice accounting office. We are snowbirds so when I got back to town last week (1.22.25) and left a note to the owner about not receiving my money. Have not heard back. They indicate that 5 items (an upholstered chair and 4 other significant items) have sold for $46! That is an extremely low amount. Also 2 items I assume in January sold for $62.50. The three checks total $667.77. This has been a very stressful situation keeping tabs on them and not having any resolution. I am sure this canot be happening to only me. Other people mention these issues in their ****** reviews.Most of the furniture in the store does not have any price tags. I did know that my sofabed couch had a price of $1000 but they said they sold it for $599 (my portion was $239.6. I have no confidence in what it really sold for. Anyway I just want my money and be done with them.

    Customer Answer

    Date: 02/21/2025

    I have received the 3 checks owed to me. Thank you for calling them because they have stalled me for a year. I would like to have my complaint online so others will not get scammed. 
    **** ***

  • Initial Complaint

    Date:07/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave the Auction house 3 pcs. of furniture. They advised me they sold a console and would give me my share-- $500.00. This was in April. They said they pay end of May. It is now July and I have not received my money! I have called several times.

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/23/24 I received a text from the Choice bookkeeping ***** stating I should be receiving a check in the amount of $719.60 and that it is scheduled to be mailed but they did not know when. I then called bookkeeping on 5/14, 5/28, and received no response. I called Choice on 6/4 and asked to speak to the owner; was told they would give them message. No response. On 6/4 received text from bookkeeping stating they would touch base with owner but had no date as to when check would be mailed. I called on 6/13 and asked to speak with owner again; was told they would give the message. Left message with bookkeeping again on 6/13 and 6/21 as well as sending email. I have also contacted the ********************* of consumer affairs. Am looking for a solution to this; it has been over 6 months.

  • Initial Complaint

    Date:03/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 30,2023 I signed an agreement with Choice to Consign a couch and loveseat and a set of 3 glass tables. I understood that it might be a few weeks before anything might be sold. I contacted Choice at the end of January 2024 and spoke with someone in the St Lucie Store*************) and asked if anything was sold. I was told that the glass tables had been sold and I should be getting a check for $279.60 around the 2nd week of Feb.2024. I also was told I should check with accounting for a specific time and to call them at ************. I called on 2/20/24 at 1:20 pm and left a message. No response. I then called on 2/21/24 at 10:40 am and left a message. No response. I called again on 2/22 at 10:30 am and spoke with **** who said they should get back to me within a couple of days. On 2/22/24 I received a text stating it would be mailed out. Based on my past conversations, or lack thereof, I do not have confidence that I will be seeing this check. I also would like to know if the green couch set has been sold and if so, when I would be receiving a check for that.

  • Initial Complaint

    Date:02/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Choice Furniture picked up 143 pieces of furniture 07/2023 and they are extremely difficult to speak to. When they are asked simple questions they get defensive and they say they will only pay 180 days after they sell your goods. When you ask them anything they get defensive whoch spells out they have $$$ problems.

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Choice Auctions Gallery **** to sell my furniture from a condo in ***************, **. We sold the condo. I contracted with them on 5/26/2022. The contract said that I would receive 50% of the price that Choice would sell our furniture for.I communicated with Choice accounting by email on 9/19/2022, 1/29/2023, 8/28/2023, and 11/2/2023 attempting to find out why i did not receive their checks **** for $ ****** and ***** for $ 324.50.(which they told me I would receive)Choice told me that they had sent these checks and that the checks were never cashed. The told me that they would reissue the checks and send them to **** have not received the checks.

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had consigned a Natuzzi Leather sectional sofa with Choice Furniture & Auction Gallery on March 17, 2022. I have been waiting for my payment ever since. I contacted CHOICE Furniture Gallery via phone, as instructed by their staff, and left a message for the accountant. I was sent a text from the accountant (? name) stating the sofa was sold in July 2022 and here it is October and still no check. I have tried repeatedly to contact this accountant, no answer. I received one text from this accountant stating I am due $ and the check would be sent by the end of the month (August was the month of the correspondence). It is now the end of October and I still have not received any check.Choice Furniture & Auction Gallery certainly got their money in July. Nine months have passed since I gave my sofa to this highly suspicious, non-trustworthy company. They are liars and certainly do not perform good business practice. BEWARE

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was contracted to sell my furniture and after checking the store I contacted them about the sales. The account **** said items were all sold and I had 2 checks that would be sent out it has been over 3 mos. I have left messages and no one responds. I kept the text from acct with amounts and explanation. This is unacceptable.

Choice Auction of Port St. Lucie Florida is NOT a BBB Accredited Business.

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