Complaints

This profile includes complaints for Noor Hair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Noor Hair

  7901 4th St N Ste 15541 St Petersburg, FL 33702-4305

• 

  Noor Hair

  PO BOX 90129 Lakeland, FL 33804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 9 bottles of the Noor hair product. I contacted the company to make arrangements to return the product. the representative told me that **** would only accept 6 of the bottles so thats what I did (tracking #**********************). After you complete your main order, their sales model is to offer a lesser price to encourage customers to buy more. Because I bought 3 of the bottles at the lesser price, I was told that **** will not accept those bottles for return. For the past month, I have emailed and called to get my refund but I have received nothing. I called today (7-1-25) and after hearing the automated message and dialing the appropriate number, the call disconnects.I want to report this company for fraud and receive my refund.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not order product.

  Business Response

  Date: 06/25/2025

  Hello Kolbie,
  
  
  Thank you for bringing this matter to our attention.
  
  We have reviewed our records and confirmed that the order in question was placed directly through our website on June 17, 2025 using the customers name, email address, shipping address, and payment method. Our system requires customers to manually confirm and complete their purchase, including any subscription terms if applicable.
  
  We do not process or ship any orders without a customer's explicit action and authorization. An order confirmation was also sent to the email address provided at the time of purchase.
  
  That said, we understand the concern and took proactive steps to resolve the issue. A full refund was credited back to the original payment method on June 19, 2025, before the order arrived at the customers address. This was done in anticipation of a possible bank dispute to avoid any further inconvenience.
  
  If the customer has any further questions or requires additional assistance, we encourage them to contact our support team directly at ****************************************** or call us at **************, Monday through Friday. 
  
  Sincerely,
  Alexa D
  The Noor Hair Team

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* and said their discription or product was not true. When I revived product it said it had oil in product which would mean I would have to wash hair when used. They just described it as a spray for shine.I called to return and was told I would be refund when returned. I also paid ***** for shipping. I called today and my tracking # said it was received. They actually hung up on me. Can you please help me fix the problem . **********

  Business Response

  Date: 05/30/2025

  Dear ********,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or frustration youve experienced with your recent order and our customer service.
  
  We understand that you were surprised by the product's ingredients, specifically the inclusion of oils, and that this differed from your expectations based on the product description. Our intention is always to be transparent and accurate in our marketing, and were currently reviewing the listing to ensure that the product's contents and usage are clearly communicated.
  
  Regarding your return:
  Our records show that you reached out to us via email on May 22, 2025, indicating that you had returned all items and were requesting a full refund. In response, we asked for the tracking number associated with your return shipment in order to verify and expedite the process. Unfortunately, we did not receive a reply to that request.
  
  That said, we can confirm that your return has now been received, and your refund is currently being processed. Please allow 35 business days for the refund to appear on your original payment method, depending on your banks processing time.
  
  As noted in our return policy, we refund the full cost of the product itself, but original shipping fees are non-refundable.
  
  
  We deeply regret that your call was not handled appropriately. This is not the standard of service we strive to maintain, and we are addressing this issue internally to ensure a better experience for all our customers.
  
  If you have any further questions or would like direct assistance, you can reach us at [customer service email or phone number], and we will be happy to help resolve this matter to your satisfaction.
  
  Sincerely,
  Alexa from Noor Hair

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per my physician I am not able to take noor hair growth products They will not refund my payment I feel I deserve a full refund

  Business Response

  Date: 04/23/2025

  Dear ********* and Better Business Bureau,
  
  Thank you for bringing this matter to our attention. Were genuinely sorry to hear that you're unable to continue using the Healthy Hair Formula due to a medical recommendation, and we hope you're feeling well.
  
  At ***** customer well-being is our top priority. We always recommend that customers consult with a healthcare provider before starting any supplement, and we take medical concerns seriously.
  
  According to our records, ********* contacted our customer support team on April 14, 2025, regarding a missing item in her order. At that time, she expressed a desire to cancel and request a refund. Our support team worked with her to find a resolution, offering a free replacement bottle, which she accepted. That replacement was shipped and successfully delivered on April 20, 2025, via **** tracking number 9400111899560174705920.
  
  We would also like to clarify our return policy, which provides customers 180 days to return any product they are not satisfied with for a full refund. As of today, no return has been initiated by the customer. We encourage customers to utilize this return process when a refund is being requested. Details can be found here:
  ?? ****************************************************************
  
  While we typically do not process refunds for shipped products without a return, we are open to working with ********* to resolve this in a way that is fair and compassionate.
  
  We invite her to:
  
  1. Initiate a return to receive a full refund, or
  2. Contact us directly to discuss alternative accommodations based on her medical needs.
  
  Please feel free to reach out at ****************************************** or by phone at ************.
  
  Thank you for your time, and we look forward to resolving this matter with care.
  
  Sincerely,
  Alexa
  Noor Hair Team
  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase hair care oil from Noor Hair Care on March 6th and 6 weeks later I did not receive my products. My order # is NH188105 and my order was for $157.95. I sent an email on late last week around April 11th and I sent another one. I got book links and an offer of more products. I called on April 15th but they close at 5pm so I called this morning on April 16th because the response email was to call ************. I have a request # ****** and # ****** I spoke to 2 people and the last person kept offering 16% off future products and I said no I just want a refund of products I never received. the **** # is ********************** tracking # still nothing. I was changed an additional $49.95 for a new shipment for a subscription I did not sign up for a few days ago. After I spoke with customer service the told me I had to reach out to support. So again I sent another email ******************************************* Still nothing. I just want a refund for products that I have not received.

  Business Response

  Date: 04/22/2025

  Dear ******** and Better Business Bureau,
  
  Thank you for your message and for bringing this matter to our attention. We truly regret the frustration and inconvenience this situation has caused and appreciate the opportunity to respond.
  
  Upon reviewing your account, we confirm that Order #NH188105 was placed on March 6, 2025, for a total of $157.95. According to our records, the package was shipped via **** with tracking number **********************. Unfortunately, it appears that the package has not been successfully delivered, and we sincerely apologize for the delay and lack of resolution up to this point.
  
  We also understand that you attempted to reach out to our support team multiple times via email and phone, and were sorry that your experience did not meet expectations. While our representatives did respond with promotional offers, we acknowledge that these were not aligned with your request for a refund.
  
  Additionally, we see a recurring charge of $49.95 was processed as part of an automatic subscription tied to your original order. We want to clarify that our website outlines a subscription option at checkout, but we understand that you did not intend to enroll and have since canceled that subscription to prevent any further billing.
  
  To resolve this issue promptly, we have taken the following actions:
  
  Processed a full refund of $157.95 for your original order due to non-delivery.
  Canceled any active subscriptions associated with your account.
  
  Please allow 57 business days for these refunds to appear on your original payment method. We are also working with **** to file a claim and investigate what may have gone wrong with your shipment.
  
  We understand your frustration and appreciate your patience. If there is anything else we can do to make this right, please dont hesitate to reach out to us directly at ****************************************** or by phone at ************, MondayFriday, 9am5pm PT.
  
  Sincerely,
  Alexa
  Noor Hair Team

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** took out monies from my debit card number without my consent. I ordered the hair vitamins, not for recurring l, and declined any other offers. On March 3, 2025 several funds were taken: $44.90 $9.95 $20.00 And on April 12, 2025, another $49.95 Total Unauthorized $124.80 **** needs to return $69.90 I have bank statements but will send them by mail if needed.

  Business Response

  Date: 04/22/2025

  Dear ***** and Better Business Bureau,
  
  Thank you for reaching out and allowing us the opportunity to clarify and resolve this matter.
  
  According to our records, on March 2, 2025, you placed an order through our website under Order #NH186785, signing up for our Free Trial offer of the Super Hair Serum. As detailed during the checkout process and in the terms of the offer, this trial includes:
  
  - A complimentary 30-day supply of our Super Hair Serum
  - A $9.95 charge for shipping
  
  Automatic enrollment into our monthly subscription plan if not canceled before the end of the trial period. The subscription terms, including the automatic transition to a paid plan and recurring billing, are clearly outlined and must be accepted by customers before completing checkout.
  
  In addition, during the checkout process, customers are presented with a "Limited Time Special Offer" that allows them to purchase additional bottles at discounted pricing. Based on the submitted order, our system indicates that you agreed to this offer, which resulted in an additional $20.00 charge.
  
  While these charges are consistent with the terms agreed upon during checkout, we absolutely understand that misunderstandings can happen, especially with online subscriptions.
  
  As a gesture of goodwill and in an effort to resolve this matter amicably, we have:
  
  - Canceled your subscription to prevent any future charges
  - Processed a refund of $49.90 for the April subscription charge
  
  Please allow 57 business days for the refund to reflect on your original payment method.
  
  We hope this resolves the issue to your satisfaction, and we apologize for any inconvenience or confusion. If you have additional questions or concerns, you are welcome to contact us directly at [your contact info].
  
  Sincerely,
  Alexa
  Noor Hair Team

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one-time purchase with this company for a 3-month supply, and then they offered me another item, and the offer stated all I had to do was pay the shipping and handling for that item. Today, I was charged ***** for a monthly subscription I never signed up for. I have never even heard of this company or used their product prior, so it makes no sense that I would automatically enroll in a monthly subscription plan with them. I just emailed and called their customer service, and the woman I spoke to asked if I have an account. and I told her NO, I never signed up for recurring payments with this company. She took my personal information and told me I did enroll in a monthly subscription plan and I said what are you talking about? She said you made your purchase, and then you got another item with it and I said yes the advertising never said that this free item was a part of a free trial that came with a monthly subscription. I never filled out any forms or confirmed and agreed to anything with a monthly subscription with this company knowingly. I only accepted the free item and paid the shipping and handling, and that was it. This is a scam charge and the company is refusing to return my money. Not to mention my initial three month supply that I did order I never even received. I now have to file a missing package report with ****. They practically refused to even assist me on that. I finally was able to get the insurance tracking information for the package in order to even file the Missing package form with the ***** I dont want to deal with these people anymore. They are unscrupulous and very deceitful I want my money returned and I also already emailed them and told them do not charge my card at all for anything else under any circumstances.

  Business Response

  Date: 04/15/2025

  Dear ******,
  
  Thank you for taking the time to share your experience. Were very sorry to hear about the frustration and confusion surrounding your recent order, and we appreciate the opportunity to address your concerns and work toward a resolution.
  
  Upon reviewing your order, it appears that after your one-time purchase of the 3-month supply, you accepted an optional offer for a complimentary product, which included a shipping and handling fee. This offer was part of a promotional program with an associated subscription plan.
  
  Our subscription service offers a free trial for the first month. During this period, customers receive a complimentary product and are only charged $9.95 for shipping. At the end of the trial month, the subscription automatically transitions to a paid plan, with recurring monthly billing of $49.95. These terms are disclosed at checkout and in the order confirmation email; however, we understand that they may not have been as clear as they should have been.
  
  Regarding the $49.95 charge, weve confirmed that it was related to the subscription associated with the free trial offer. That said, we completely understand your concerns and want to make things right. We have processed a full refund of $49.95, and your subscription has been fully canceledthere will be no further charges to your card.
  
  The order is currently in transit. Once received, we kindly ask that you return the items to the following address:
  P.O. ******************************
  
  Were also sorry to hear that you experienced issues with your original order. According to our records, the package was marked as delivered in or at the mailbox at 7:30 PM on March 15, 2025, in ********, ********. You can view the tracking details here:
  USPS Tracking Link
  
  Please know that we are continuously working to improve the clarity of our promotional messaging and policies. It is never our intention to mislead our customers, and we sincerely apologize for any confusion or inconvenience this situation has caused.
  
  If theres anything else we can do to assist, please dont hesitate to reach out to us directly at ****************************************** or by phone at *****************.
  
  Sincerely,
  Alexa
  Noor Hair Team

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1 ******************************************************* for 2. So I immediately emailed them to let them know they charged me for 2. I got no response on my email ,but yet they send me an email for thanking me for trusting them. I send so many emails to cancel order. but no one responded. Then today they send me the tracking # stated it was already in route. They have failed to respond to me about my refund up until I got an email stating they would only refund me 40% of my money. Yet it does not say that in the refund policy. Plus that was there mistake. Later today I got over 4 emails stating the same thing that they will look into it. I even asked for there phone # so I can call. They send the # were no one picks up it says closed even during business hrs. I want people to know about this and that someone put a stop to this business. They are a scam and it is not to be trusted. Plus a full refund on my money that I canceled before it was shipped out.

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau and *******,
  
  Thank you for taking the time to share your concerns. Were very sorry for the frustration and inconvenience youve experienced throughout this process. Your feedback is important to us, and we want to address your concerns thoroughly.
  
  After reviewing your order placed on April 1, 2025, we can confirm that two items were processed at checkout. All customers are offered a "limited time special offer" upon completing checkout to purchase additional bottles at big savings, and based on the order, customer said "YES" or agreed to that offer. We understand that this may not have been your intention and regret any confusion this may have caused.
  
  We sincerely apologize if you did not receive a timely response to your emails. We strive to reply to all customer inquiries within ***** business hours, and were currently investigating why your messages were not properly addressed. Additionally, we acknowledge the difficulty you experienced with our phone system and are actively working to resolve that issue.
  
  Our records show that the order had already been fulfilled and shipped by the time cancellation was requested. While our standard policy (available on our website) outlines a partial refund for shipped orders that are not returned, we do understand this situation was caused by a misunderstanding at checkout. 
  
  Your full refund of $105.95 will be processed to your original payment method within the next ***** hours. Once processed, please allow 3-5 business days for the refund to reflect in your account. 
  
  We truly regret that your experience did not meet our usual standards, and were committed to making this right. If you have any further questions, please reach out to [support email] and reference your order number so we can prioritize your request.
  
  Sincerely,
  Alexa
  Noor Hair Team

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchase this product, I really thought I did the right thing. But after putting it to test , I got an allergic reaction to the product. My stomach started to feel bubbling, and a funny taste started to develop in my month. So I have to return this back to them .

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau and ******,
  
  Thank you for reaching out and sharing your experience. Were truly sorry to hear that you had an adverse reaction to our product and completely understand how concerning that must have been.
  
  At Noor Hair, customer health and safety are our top priorities. Our products are formulated with quality ingredients and undergo thorough testing, but we recognize that individual sensitivities can still occur.
  
  While we are not able to provide medical advice, we strongly recommend consulting with a healthcare professional regarding your reaction. Additionally, we would like to gather more information about your experience and the specific product used so we can document and investigate the matter internally.
  
  As part of our resolution:
  We will gladly issue a full refund once the product is returned.
  
  If you have not yet initiated the return, please contact us at ****************************************** so we can provide a return instructions.
  
  Wed also be happy to offer a discount on a future purchase, should you choose to try a different item that may be more suitable for your needs.
  
  In line with our 180-day return policy, customers are entitled to return products for a full refund if they are not satisfied. As of this date, there has been no return initiated by the customer. We believe that resolving this issue through our return policy would be a more appropriate course of action as per our policy: ****************************************************************
  
  
  Again, we sincerely apologize for the discomfort you experienced and appreciate the opportunity to make this right.
  
  Kind regards,
  Alexa
  Noor Hair Team

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2025, I ordered (3) bottles of NOOR HAIR GROWTH, I paid $176.00 ( I believe) dollars for the product. On March 07, 2025, I called to speak with a customer representative and inquired about the whereabouts of the product. She said," they would expedite it quickly!" Then I called again on March 23, 2025 and was told the product went out on March 16, 2025. I called, several times since then and realized my number was BLOCKED ( because the message said we're NOT accepting calls from this number. I requesting HELP FROM YOU PLEASE. Either they reimburse me my money or give me the product. Please note the **************************** tracking # listed below and the last date listed on the ***************************** site is March 16, 2025. I have been unsuccessful reaching the **************************** and the business is NOT answering my call. Thank You for any assistance.

  Business Response

  Date: 03/31/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration you have experienced regarding your order of NOOR Hair Growth.
  
  After reviewing your order details, we see that your purchase was placed on February 20, 2025, and shipped on March 16, 2025, via the **************************** ******* We have contacted ****, and they have confirmed that your package is still in transit but will arrive later than expected. We understand that this delay is frustrating, and we acknowledge the inconvenience this has caused.
  
  This is not the experience we want for our customers. To make things right, we are processing a full refund of $96.00 for your order. You should see the funds reflected in your account within 57 business days. If, despite the delay, your package does arrive, it is yours to keep as a courtesy for the inconvenience.
  
  We truly value your business and appreciate your patience. If theres anything else we can do to improve your experience, please dont hesitate to reach out to us directly at [contact information].
  
  Best regards,
  Alexa 
  Noor Hair Team