Complaints

This profile includes complaints for Tradewinds Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tradewinds Resort

  5500 Gulf Blvd St Pete Beach, FL 33706-2323

• 

  Tradewinds Resort

  6000 Gulf Blvd St Pete Beach, FL 33706-3712

• 

  Tradewinds Resort

  1825 Main Street Fort Lauderdale, FL 33326

• 

  Tradewinds Resort

  5600 GULF BLVD. Saint Petersburg, FL 33706

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a stay at Rumfish Beach at tradewinds resort for a summer vacay through ***********. *********** deemed the booking as "non-refundable" to offer a better rate. I am a emergency healthcare worker in ************, *******. A few weeks prior to the booking I sent an email to *********** stating that I have been called into work which is pretty common in my field and that I would not be able to utilize my booking. I requested a full refund. I am aware it was a non-refundable booking but I figured perhaps they would make an exception based on my line of work and I didnt have a choice but to report to work. *********** said they had to contact Rumfish for approval to give the refund before providing the refund. Rumfish never responded. I repeatedly contacted *********** AND Rumfish almost every day prior to the stay and received nothing but automated responses. Finallly they responded and said it was up to *********** to approve the refund. When I told *********** this, they said that was incorrect and that Rumfish had to approve the refund. Rumfish ignored emails and phone calls from myself and ***********. Every day we both reached out. The day before the stay I received correspondence from Rumfish stating they could grant me a one time reschedule or resort credit which NEVER HAPPENED. I replied with numerous suggestions for reschedules. No reply from Rumfish. A few days past the missed stay I received a refund in the amount of $165.00. The total amount for the stay was $881.13. The note on the Booking claimed "no show" even though I had been in constant contact with *********** and Rumfish. I am requesting a full refund of whats left after the initial refund of only $165. I'm not even sure where that amount came from. Hush money I presume! $716.13 is the amount I am requesting. That is the remainder of the full amount paid to Rumfish for the stay.

  Business Response

  Date: 07/31/2025

  Hello- 

   

  Thank you for sharing here and I was able to do some research on this reservation. 

   

  Guest booked via a 3rd party OTA (***********) and chose a non-refundable, non-changeable booking. Please note ************ does offer options with reservations allowing flexibility, but they come at different rates. 

   

  Guest did reach out to our Reservations team and explained the situation. Our team informed this was a non-refundable option but did express we would be willing to allow a one-time offer to look at alternative dates. The guest provided alternative dates which fall under our very high-demand period of Spring Break. The rates are much different during FL spring break than what the guest purchased. We are still willing to allow an alternate date but it has be at at a timeframe that is comparable to what was originally purchased. 

  I've alerted our Wholesale Agent of this and she is ready to speak with the guest and coordinate finding dates that work. Our *** is *** *******: and can we reached at ******************************************************************************************************* 

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resort got hit very hard from the hurricane. However, the resort is charging normal prices and not warning anyone that basically all of their big activities are not there right now. We showed up to find no touch tank, no beach slide, 2 pools, and so much more missing. The hurricanes weren't their fault but not warning guests that they will be paying over $500 a night (with fees) to get little more than a normal hotel stay is borderline fraud. I feel badly for the employees because they had to survive the storms and now take the brunt of customer complaints. Fortunately the ********************** did what he could to make things right but we were already kind of stuck /committed to staying once there. Packing the car up and finding other arrangements would have been difficult since most places have admitted they aren't ready for guests and haven't opened. It's been a few weeks since the storms. Not telling people about what they won't get and keeping the normal prices is borderline fraud And definitely false advertising. Updating a website or sending an email isn't hard. This is pure corporate greed.

  Business Response

  Date: 11/12/2024

  The guest came to the desk to dispute the rate that he was booked with. To accommodate the guest, I as the manager on duty reduced his rate to below the current lowest daily rate available at the time which was $222. Additionally, his Resort fee of $55 plus tax was also waived. Prior to these adjustments the guest was also comp upgraded to a gulf suite. 

  Prior to the guests stay all efforts were made to contact every arriving guest to confirm their reservations and that they were still arriving. It was also made clear that our property was operating with limited amenities due to the nature of the storm. To assist with this, 2 free drinks vouchers were also added to resort fee benefit, to offset not having some amenities available. 

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22537343
  
  I am rejecting this response because:
  Complaint: 22537343
  
  I am rejecting this response because: while management was responsive to my frustration I take exception to the statement that every incoming guest was notified of limited amenities. Nothing was stated to me in an email and no phone call was made.  While any reasonable person can expect some things to be limited every big thing was basically not available(slide on beach, touch tank, courts, etc).    As I write this email the website for the resort makes it look like everything is up and running.  It's deceitful. They are drawing people there without disclosing what they are getting-or not getting .  I've attached screenshots of one email but they were all the same.  No warning that almost everything was damaged or missing.  

  I'm not looking for money. Update the site and actually contact people to tell them that they are going to pay a lot of money for not much more than a hotel with two mediocre pools.  

  
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotel from check in was MISLEADING. Entered the room to find 3 of dust and water bottles under the bed, BLACK MOLD on the walls, black feet prints inside the tub still, rot and rust on the floors, bugs on the nightstand, bed blanket had fur and hair all over them. There was no outdoor waterpark. We ate lunch and checked out 4 hours later! I couldnt dare to let my baby and family sleep in this mold infested hotel room. Want my money back as I didnt even stay here. I uploaded what I could, I have more pics of bugs and more.

  Business Response

  Date: 08/20/2024

  Good Afternoon- 

   

  First and foremost, please accept our sincerest apologies for the items noted. This is surely not the standard we hold ourrselves to and have addessed these after departure. 

   

  In researching the communication within our records, seems a full refund was issued. (see notes below) 

   

  Guest was refunded $356.07 on 08/01/2024. ( $260.10/room + $55.00/RAF +13% tax.) This is the entire stay total. Guest only booked 1 night so she has been refunded for all.

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked and stayed at Rumfish Tradewinds 7/8/24/-7/11/24 as a vacation with my daughter. We chose the resort mainly due to all the activities. Based on the rate, we expected good quality. Upon showing up, we were vastly disappointed in the overall condition of the resort, availability of activities, and employees. The zipline was closed for the duration of our trip and the floating island was out one day for a few hours. Twice we went to the night smores activity advertised 7pm-9pm. The first time was 7:15 and they were out of chocolate and the other was a similar time and we were one of the last to get a smore. Employees were very poor. Front desk is more concerned on selling the timeshare activity then getting people checked in and explaining the resort. We had a do not disturb sign out the first morning and came back to the room and it had been entered and cleaned. The next day I called to refuse housekeeping and just request new towels. We received the towels quickly but then about 30 minutes later, someone knocked (with the Do not disturb sign up) and ask when we were leaving so they could come in. Lifeguards on the beach were plentiful but not engaged. They sat on their phone the entire time especially on the inflatable slide with even up to 5 employees sitting up on the top s******* around playing some game on their walkie talkies.I reached out when I was at the resort and twice since I've left the resort and nobody will even call me back. So much potential at this resort but seem to have the wrong intentions and management.

  Business Response

  Date: 07/29/2024

  Dear **************- 

   

  On behalf of our entire TW team, please accept our sincerest apologies for failing to meet expecations on your recent visit. We value the feedback and I ensure you that we share with applicable team members in an effort to improve. 

  As for amenties closing it seems these were due to inclement weather. As much as we do not like to have to move/cancel or relocate events, we do occasionally need to do when inclement weather arises. We do relocate anything we are able but unfortunately some items (i.e zipline) are not able to do do. 

   

  I have shared the comments about the beach staff with the appropriate manager. We pride ourselves on having the best customer service and of course this description surely does not align with our expecations. 

  Once again, please accept our sincerest apologies. I'd love the opportunity to have you back the resort and provide a special offer to put our best foot forward. If I can be of assitance in this regard, please feel free to contact me directly 

   

  ***************************

  Hotel Manger

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22013232
  
  I am rejecting this response because:

  While I appreciate you taking my complaint and working with the staff, I dont feel like this is enough.  The weather was great for the majority of the trip so it wasnt due to that at all.

  Our trip was less than expected based on your resort not meeting your expectations and I dont feel that we received anywhere near the value we paid for.  I dont plan on visiting the area anytime soon and instead would appreciate an offer and refund on my past trip as compensation for missed out items and experiences.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed at the TradeWinds Resort from 04/25-04/29. We booked this resort based on the amenities advertised on their website. They advertised access to the Rum Fish resort- which includes a fish touch tank, aquarium, beach side amenities , pool, and restaurants to name a few.Upon getting to the resort and for the entire stay access to the Rum Fish resort- which includes a fish touch tank, aquarium, beach side amenities , pool, and restaurants was completely blocked off from guests. They rented over 50% of their resort to a private guest. TradeWinds advertised many many amenities and did not give any guests access to them. They did not tell guests ahead of time that more than 50% of the resort would be closed to guests. They took over $650 a night from guests and then did not offer another near what they advertised. Completed false advertising and rip off.

  Business Response

  Date: 05/24/2024

  Good Afternoon- 

  I cannot seem to find any guest record under this name? 

  Having said this, we did have a large group do a complete buy out of the entire RumFish Beach Resort. Once that contract was signed, we did notify guests that booked that RumFish Resort would be exclusive for the group. We also wanted to be very thoughtful related to what impact this would have to our guests. In the end, we adjusted many key items so guests of Island Grand would not feel there were missing amenities. Examples of what we adjusted include:

  -moved the Zip line to Island Grand

  -moved the Surf ride to Island Grand

  -moved Smore's/fire pit to Island Grand

  -relocated all RumFish activities to Island Grand 

  -offered alternative fitness access/programs at Island Grand

  -added restaurant options/hours at Island Grand 

  In the end, the only items guets could not participate in that they normally would include: using Rumfish pools (we have several options at Island Grand), using RumFish F&B outlets (again, fortunately offer serveral at Island Grand), RumFish Grill fish tank viewing was obviously not available nor was access to that gift shop. Everything else was in place or adjusted to Island Grand. 

  Regardless of the items adjusted, we do realize this is still not an ideal situation and it could have impacted some overall stays. For this we apologize and hope we can do something to make up for this concern. 

  If we can confirm the guest name on the registraion, I'd be happy to look into this further. In the meantime, hope this explanation clarifies some the background. 

   

  Thank you.

   

  Customer Answer

  Date: 05/31/2024

  The booking was done under my husband.

  ***********************;

  Confirmation code R12FF9. 

   

  I have attached some photos that show the booking. There was zero correspondence from the Hotel that one half of the resort would be closed to guests. 

  
  

  Also the amenities listed below were only offered on random days. There was not an abundance of amenities consistently during our stay. There was zero additional dining options- only 2 restaurants available. The guests from the closed resort also utilized the little amenities- in which over crowded the resort and created long lines for what was left. 

  An example of this over-crowding would be the 3 pools available which were packed with both resort guests, filled with hair, band-aids, & food. There wasnt any staff in attendance. 

  
  

  I am not looking for a full refund. But this was a very expensive trip ( in our budget) and this four star resort advertised something that was absolutely not what was presented. There was zero communication in advance about the limited availability or accommodations. Guest were repeatedly turned away by a security team after walking to the Rum Fish. No one even mentioned it at check in. I am looking for a 50% refund because 50% was available. 

  
  

  I am sending a demand letter pursuant to 

  Title XXXIII - Regulation of ***************************** and Solicitations

  Chapter 501 - Consumer Protection
  Part VI - Unfair or Deceptive Acts or Practices

  
  

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the Tradewinds 5/9-5/12 as a quick getaway as I am an ER nurse and my partner is in engineering school and we dont have much free time. We have been coming to Tradewinds for over 15 years and have had nothing but phenomenal service. Upon checking in we were forced to go over to another desk to get our wrist bands where they ******** pitched this 2 hour timeshare presentation stating it would be 2 hours, low pressure, and at the end you get a gift cared and 7 nights free in a condo in this long list of locations hassle free. Normally I would not trust such a thing but I have never been scammed by the Tradewinds. So we did it, even though we were hesitant to give up part of our 3 day vacation especially since the amenities we paid an extra 55$ for were open during this time. Not only was the presentation 4 and a half hours long, forcing you to take a property tour and sit in 6 different rooms, but they do not take no for an answer. We explained our financial situation multiple times while getting grilled through personal questions we were not comfortable with and they forced us to look through mulitple different budget options. I mutiple times said things "We have been here for 3 hours now of our trip I would like to leave" but they refused to return our ID's they required we give up upon entering. When I stated we were told it would be low pressure and only 2 hours the individuals selling to us (I am willing to provide names to property manager) laughed and said of course they did that is what marketing has to do. The whole thing was very uncomfortable and in total wasted 5 hours of one of our 3 days. I am shocked a place with as good of a reputation as the Tradewinds is allowing this scam to be pushed on their customers. The 7 weeks in a free condo is a scam from gocrv.com easy to look it up online and see it is a scam.

  Business Response

  Date: 05/24/2024

  Good Afternoon- 

   

  Thank you for sharing this feedback with us. Bluegreen Vacations is our vacation ownership partner onsite. I'm sorry to hear the experience was not well received. I have made the ** team aware so we can adjust as needed. Please accept our sincerest apologies for the inconvenience here. As a token of our goodwill, I'd be happy to adjust off your first night to make up for the lost time. Would this be satisfactory to you? 

   

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checked into Island Grand Resort January 10, **** (for a 2 night stay). When taking a shower that first night, noticed there was no hot water. Contacted front desk around 10p and they said they can send someone up to check on it, but not sure when. I declined as family needed to sleep, and didn't want to be woken up to diagnose. In the morning (1/11/24) around 8a I called the front desk again to have them send someone out to look into the hot water issue. They sent at least 3 people out to our room; discovered there was a part broken in the shower. They proceeded to try fixing this issue while my wife and 3 kids were in the room making them very uncomfortable. Housekeeping came by in the middle of this work and just dropped towels off in the room. There was no attempt to move us while our room needed this work done. There was banging and at one point they broke the main line and water was shooting everywhere; I talked to staff at the front desk about this, and told them because of how uncomfortable we were, I just wanted to end our stay early (after 1 night). I was ensured by the front desk staff (who spoke with their manager) that I would not be charged for the second night, but discovered a few days later that was not the case. I was charged the cost for the second night for leaving early, when I was told by the staff I was not going to be charged. We were told we had to check out by 11am,even though the repairmen left the room at ******************************* the bedroom without any use of the bathroom and unable to get dressed and cleaned up. We did manage to pack up and get out by **** by I'm disappointed how there was little care in what we had to go through. They really didn't try to accomodate us and then proceeded to charge us even though they said they won't.

  Business Response

  Date: 02/06/2024

  Good Morning- 

  On behalf of our entire team, please accept our apologies for the inconveniences noted here. I was able to follow-up with our team and confrim the unfortunate issue with the water main. A pipe broke while they were attempting to resolve the hot water issue. It is my understanding that this was orginally a 2 night stay but you requested to reduce to 1 night. Seems the balance you note may be a result of an authorization hold that is pending. I have asked our Accounting team to release any hold as there is no intention on our end to keep any funds assscoiated with that second night. If i can be of assistance in the future, please don't hesitiate to contact me direct. 

   

  ***************************

  Hotel Manager 

   

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We checked in to our room on 6-4-2023. Immediately we notice the carpet was torn in several places and it was filthy between the bed/ nightstand and the wall. It was like this last year. I know because this is the same room we had last year, ****. I also asked for an upper floor when I made the reservation due to the large trees blocking *************** view. I feel like I was ripped off. This room was not worth the price I paid. Same room yet it cost more than last year. I called the manager of the RumFish today and he told me I should call the day before to "remind" them I want an upper floor. Never heard of this and I have stayed there multiple times. I also told him about the carpet-disgusting. He said he can't do anything because we had checked out 4 days ago. I told him I bet the carpet is still torn, he could go look. All I want is a refund for at least the resort fees, which I did not use anyway.

  Business Response

  Date: 06/14/2023

  Thank you for passing along the comments here. I took the opportunity to research the issue brought to our attention. Guest was able to speak with the RumFish ************ Manager. The main concern was a request for a higher floor. Our policies note that we will take requests, but we are unable to guarantee specific room numbers (only the room type that was booked). In this case, the guest booked a room type that only has (5) units. This obviously limits our ability to honor requests for specific rooms. According to the notes, guest shared with manager that the carpet complaint was made well after the stay. This was never reported to the hotel which did not provide us the opportunity to correct. It is worth noting, that there have been complaints filed during each stay guest as been here all of which have had requests for refunds/adjustments (which were honored). In this case, we are holding to the decision not to provide a refund or adjustment based on the circumstances. 

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family was visiting me and I decided to treat us to a special weekend at the TradeWinds. There were 3 adults and 3 children. We stayed in a villa in the Hisbiscus Building for 3 nights, 2/17, 2/18, 2/19. I do not refute the fact that the TradeWinds is a beautiful resort. However, at over $700 a night, I expect good service. Not once did housekeeping come to our room. We had to get our own towels, toilet paper, and empty our own garbage. We called and went to the front desk, and were always told they would contact housekeeping Yet no one ever showed up. I have been treated better at a Days Inn. Security could have been better also. There was one evening when a group of people were partying very loudly in the hot tub after 11 pm. I did call the front desk and they sent someone out. I was given a credit of $98 when I checked out. I feel that isnt sufficient for what we had to put up with. This was supposed to be a special treat for my daughter. She has a special needs child, and its been a rough year. We were very disappointed.

  Business Response

  Date: 03/21/2023

  Tell us why her52984935-71EECe...

  Business Response

  Date: 03/21/2023

  Apologies, as my initial response failed to send. 

  Wanted to first apologize for the inconvenience this guest experienced related to not receiving daily housekeeping service during their stay. I have my team researching the logs to determine what led to the non-service. Often times we find common reasons such as: guest opted out of service at time of arrival in exchange for incentive, guest had Do Not Disturb on door, guest refused service when attendant went to the room and of course it is possible our team simply made an error. Our team does respond quickly however when made aware of this. As we look into the specifics, I did want to apologize. I see our ************ Manger adjusted $110 off at time of departure. As a goodwill gesture, I am happy to adjust an additional $300. I will make this adjustment to the method of payment on file if acceptable. 

  I again apologize for the inconvenience and look forward to having you return so we can put our best foot forward. 

   

   

   

   

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/10/2023

  On 3/21/2023 I received a response to my complaint, and accepted the
  TradeWinds adjustment of $300.  They indicated they would make the
  adjustment to my credit card they have on file.  To date, I have not
  received this adjustment.
  Please advise what my next step would be.
  Thank you.
   Sincerely,
  *****************************

  Business Response

  Date: 04/21/2023

  Our apologies here. 

   

  The request to my Accounting team was overlooked to apply the additional credit. 

   

  This was applied today (4/21). Apologies again for the delay but we should be all set now. 

   

  Thanks!

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19492589
  
  I am rejecting this response because:
  They still have not sent the reimbursement to my account.  Their response said it was done on 4/21.  As of 4/24, still no payment. 
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/28/2023

   
  I rejected the last response I received because I never received the
  payment they promised.  However, today the $300 finally showed up on my
  account.
  Please consider this complaint now closed.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to online a standard room resort fee is 55$ per night. Me and my fiance stayed there for 7 nights. When booking the vacation Travelocity told us we would owe 387.59$ in resort fees upon check in. I was charged ****** and now again 175$ Which equals a total of 553.23$. We did charge a 20$ movie to the room, which means they really only should've charged around 408$. Left a message to accounting but have not heard back. Would like a refund of the difference of 145.65$

  Business Response

  Date: 09/01/2022

  Contact Name and Title: *********************
  Contact Phone: **********
  Contact Email: ************************************
  As the Director of Guest Satisfaction, please accept my apologies for any misunderstandings you may have had. I have attempted to contact you directly, as there is no reservation under the information provided, without any return correspondence. However, after further review with our accounting department, a search by charges provided the answer. The total charges as posted, were $378.23 as indicated. The other two, which were "authorizations only" were in the amount of $175 and $250 to cover any additional expenses while here. Upon departure, the total of $378.23 was provided in full, and the authorizations were then released. This is typical with all guest using a debit card for charges. If I could be of any further assistance, please contact me directly. Thank you,