ComplaintsforBig Family Discounts, LLC
Additional Complaint Information
Consumers allege that they receive a telephone call from this business stating they are eligible for a rewards card for redemption at various retailers and are charged $2.85 to process the card. Consumers further allege that once the business had the consumer's credit card, they start receiving unauthorized monthly charges for Big Family identity theft protection.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company calls on August 22nd let me know that I was selected as a winner of *** limited $250 cash gift card meant for fuel. A $2.95 fee for shipping and handling to get the car to me was assessed charge my credit card.As you see any of those documents there was no intention of a fuel card but coupons and discounts awarded up to the amount of $250 once again supposedly.For someone that doesn't have any money they don't need discounts they can't spend no money anyways out of a possible $6 I spent $295 and praise the Lord for a way to get to work when I don't know how else.When I received this I called the company the merchant as soon as possible and they refused to agree that it happened while not acknowledging didn't happen because they said they were outsourcing to the third party this whole entire process.Denying a refund as if they didn't receive the money that was charged. Why would they render any kind of service whatsoever if they were not the recipients of the original intended funds charged.***re was no discussion or agreement made of a subscription of anything there's nothing to lock there's no identity to save yet the country is diminishing and I'm in the country praise the Lord it'll turn around.Thank You,***************************Business response
09/02/2022
ID *******
To Whom It May ************* received a complaint for ***************************. We take these seriously and have attempted to reach *************************** in order to resolve this issue. To date we received a call from *************************** on 08-29-2022. We canceled *************************** order on 08-29-2022, and refunded the $2.85 transaction, and placed *************************** phone number on our internal Do Not Call List. We welcome correspondence from *************************** to discuss said resolution.
Big Family
PO Box 5004
*********** **, 34606
Customer Service **************Initial Complaint
02/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I let them charge me $2.85 to send me information on a $250 promotion, I knew I was scammed then, I did not dispute the charge as it was my fault. My problem was I gave them my bank information, today, my wife asked me for a pending transaction. I knew I am in trouble as their business is about identity protection and I am sure they will exploit my information to their advantage. They charge my bank $29.88 without my approval, without them calling me and without me signing any paperwork either online or on paper.Business response
03/04/2022
Business Response /* (1000, 5, 2022/02/24) */ ******* To Whom It May Concern We received a complaint for ***** ****. We take these seriously and have attempted to reach ***** **** in order to resolve this issue. Monday - Friday 9-5 est to date we have not heard from ***** ****. We received a missed call Sunday and called him on 02-21-2022, 02-22-2022 and a third attempt on 02-23-2022 and his voice mail is not set up. We canceled ***** **** order on 2-21-2022, refunding $2.85, and the payment of $29.88 for his identity theft protection service eliminating any payments, and placed ***** **** phone number on our internal Do Not Call List. We welcome correspondence from ***** **** to discuss said resolution. Big Family PO Box 5004 Spring Hill, Fl 34611 Customer Service (XXX)-XXX-XXXX Consumer Response /* (2000, 7, 2022/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I e-mailed them to not call me and refund the money like how they charged me without my knowledge. I am vigilant of my bank account now as I report them to my bank, too.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.