Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an online application for a specific apartment 2 beds 1.5 baths. They accepted me and collected application fees, administration fees, and a security deposit. I got a move in date but when it came time they did not actually have any such apartment. So I packed and waited 2 weeks for an apartment that did not exist.

  Business Response

  Date: 01/23/2025

  Good afternoon,

  Miss ***** applied on 01/03/2025 and we gave her a to be determent move in date for 1/24/2025. Our Leasing Agent ****** ******** was working with her doing the paperwork.  Our Leasing Agent ****** ******** contacted her January 16th to informed her about the unit not being ready on January 24th, due to the sewer line being replaced in that building. On January 17th ******* ***** called very upset about the unit not being ready on the day that they needed to move in. We told him that the unit will be available in February 3rd and he was ok with moving in on 2/3/25. 
  ****** called the leasing office to speak with the property manager about her unit not being ready on 1/26/24, and us not communicating with her. She told the Property Manager that she will bring the police to our office because we stole her application fee, administration fee and security deposit.We told her that all the fees were posted on the account for Building 36 unit 107 and will be refunded to her is she can provide me with a forwarding address. She told the Property Manager ******* ***** that she will have the sheriff here on 1/24/25. I told her thats fine that her money will be refunded today, and she needs to expect it in the mail. Please see the final account statement for her refund of $130 application fee, $150 administration fee and $250 security deposit.
  
  Thanks,

  
  ******* *****
  Property Manager
  Buena Vista Apartment
  ***************
  *****************
  Phone: ************
  Fax: ************
  *****************************************************************
  ***************************************

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in May 2024:- I was told that the ac was not blowing correctly and it would be repaired upon move in - My dryer outlet was not wired correctly - It took Buena Vista 3 months to resolve that issue after I continuously emailed and called them. I had to walk into the office and cause a scene to be taken care of. - Hurricane ****** damaged my AC - I put in a maintenance request on October 11th -I was understanding because I know that others were affected by the storm. I called the officeon the 12th for an update and was told I would get a call back. I then called again on the 13th, 16th, 19th, 24th (Also went into the office with no help), and 25th and was told that they were talking to maintenance and I would get a call before the end of the business day. It wasnt until my dad went into the office that my request was even entered into the system.- I was given a portable ac unit and my apartment is still at ********************************************************* this situation. - It has been a month now since I have lived there and keep getting the run around for when it will be fixed. - I need compensation for my time and for my apartment to be fixed.

  Business Response

  Date: 12/13/2024

  Please see attached.

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without a good working ** in the apartment since we rented almost a year ago. Friday last week, the ** broke, and we have been without ** since then. Management has ignored our requests to fix the **. My husband has been sick due to the heat in the apartment. We have not received an answer, a rent discount, or a working portable ** while they figure out how and when to fix the **.

  Business Response

  Date: 12/13/2024

  Please see attached.