ComplaintsforJudy Martin, Landlord

• Initial Complaint

  01/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unable to inspect property due to move-in due to move from another state. Have not rented a home in 20+ years. Upon move-in, found mold, mildew, live & dead cockroaches, what appeared to be mice droppings, oven inoperable for 2 weeks, garbage disposable not working. AC wasn't working at a point over one of the hottest weeks. HVAC tech confirmed filter not changed for over a year, with filthy coils. I found an extremely dangerous fire hazard in the front entryway light with melted lipstick, burned toy & a pen. Multiple pics and video of the unit to confirm condition. Dust and spiderwebs thick on upper kitchen cabinets, bedroom faux plants, corners of rooms & around the house. Two bedrooms contained pee-stained mattress covers, a huge biological hazard. Rugs all had a thick stench of pet urine. Removed those to a far corner of the house. Deplorable living conditions that affected my families' health, asthma, breathing, and overall well-being. Spend at least 40 hours cleaning after move-in, on hands & knees scrubbing floors, wiping a thick grease off of cabinets, green mildew in fridge water trap, spraying for bugs, setting up mice traps and 26 more prior to move out. Provided 60-day notice of canceling contract, landlord agreed to return half months rent and has reneged.

  Business response

  02/24/2022

  Business Response /* (1000, 11, 2022/02/09) */ See response to complaint uploaded February 9,2022 to include three legal documents attached. Business Response /* (1000, 12, 2022/02/09) */ ***Document Attached*** ********* defaulted on her lease and forfeited the security deposit as per the lease she signed. She signed an Addendum to the lease agreeing to pay rent through December 2021 and/or until the landlord signed another lease on the property with an "acceptable tenant" as per the lease. Her complaint is totally false in regard to the condition of the property when she took possession four days early, which was is excellent condition, clean and ready for the tenant with ZERO mildew on the premises. The property is under an HVAC maintenance service every six months during which all filters are replaced, and any needed AC service is provided. The tenant NEVER spoke to me for authorization before calling another AC company on a weekend to service the AC system at a cost me to me of over $400.00 when my preventive Maintenance HVAC service was scheduled the following week. I installed a new stove and garbage disposal within days of her notifying me there was a problem. After ********* asked to be released from liability for the last eight months of her lease and I agreed, she signed an Addendum to the lease as did I. Later when she moved out before the new tenants took possession, she demanded a partial refund on rent paid for December via email threatening with litigation. I highly recommended to Ms. **** that she have her attorney review the contracts she had signed and follow the attorney's advice. Three documents submitted provide legal documentation: lease dated 23 August 2021; Addendum to lease dated 5 November 2021; Final security Deposit Notification dated January 25--less Set-backs, which left an additional $60.00 owed by the Tenant. Most troubling is the fact that ********* requested money via her VENMO account on January 22, which I declined but without any authorization from me VENMO.com fraudulently deducted $1,250. from my bank account on January 23rd and transferred the money to *********. My bank's fraud department investigated several days before funds were returned to my account on January 25th. *********'s false complaints can also be rebutted by next door neighbors, who she entertained during her 3 1/2 month stay and with numerous texts and emails in which she gave the rental property positive reviews. She signed a contract, changed her mind and then tried to commit Fraud, which by legal definition, is the use of deception for personal gain; I trust the Better Business Bureau will review attached legal documents before continuing with such a fraudulent complaint filed by *********. Regards, Judy M*****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩