Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an active-duty service member and ******* resident. In June 2025, I attempted to purchase a 2026 Jaguar F-PACE from Jaguar Land Rover Sarasota using pre-approved financing and a Jaguar Loyalty incentive. I requested a lawful buyers order showing Georgia Title Ad Valorem Tax (TAVT) instead of Florida registration fees, since I would self-register the vehicle in ******* under protections provided by the Servicemembers Civil Relief Act (SCRA) and Military Residency Relief Act (MRRA).The dealership:1.Refused to provide a compliant buyers order and ignored lawful requests to adjust tax and fee categories.2.Misrepresented fees as state-regulated, including a $598 electronic filing feefar above ******** $70 cap per FLHSMV guidance.3.Denied federally protected military rights, falsely stating that out-of-state limitations prevented the deal without citing any legal basis.4.Avoided written communication, shifting to verbal refusals after I asked for accountability in writing, and ultimately blocked the sale with a vague, undocumented excuse.This is not a pricing dispute or service complaint. It is a legal and ethical issue involving misrepresentation, refusal to honor military consumer protections, and avoidance of formal accountability. I have preserved all emails, text messages, and supporting documentation, which are available upon request.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased this vehicle it had ****** miles on it. At the time the climate control screen was not working and I was told by the ****** dealership that it was an easy fix so I purchased it and drove off the lot. When I took it in to them they could not fix it so it was taken to Wilde Land Rover to fix it. They had the vehicle on their lot 30+ days. They claimed they fixed the problem. However, there were various times that the screen would not come on. I called several times and even stopped in and they said since it wasn't doing it at the time there was nothing they could do. This continued since I have had the Vehicle. At 31k miles it was taken back to Land Rover to get fixed. Again they did not fix the issue. They stated "At this time vehicle is currently working and intended and release it back to me without ever fixing it. It continued to have screen issues and delays. Now it has been acting up again and this time stays off for a much longer period of time that is very noticeable. at 55k miles they are now stating that it is a module and the repair would cost $2400. I am beyond frustrated because when you spend over $50,000 for a vehicle and it is not working correctly the part should be replaced. According to the dealerships email, they are saying that now it is out of warranty and the issues were resolved. Obviously they were only a temporary fix because it has not worked properly since my original purchase. They should have replaced the whole screen under warranty since it was never working properly. The dealership stated to me that the manufacturer won't allow the screen to be outright replaced if it is working properly after a software update. However, it was not working as it should have and should have been replaced. I did pay over 50k for the vehicle and it should have been made right from the start.The entire screen needs to be replaced from the manufacturer since it was under warranty and never fixed.

  Business Response

  Date: 06/03/2025

  Good afternoon, We have gotten a satisfied result. Dealer contributed and manufacture goodwill offering left $691.82 for customer contribution. I was able to reach her and she has approved, parts are ordered. Please close case. 

   

  Thank you,

   

   

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Wilde Land Rover Dealership contacted me quickly with resolution to replace my climate control screen and make new along with replacing my sunroof screen.  
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had a loaner car from the dealership, and after he returned it and he left, they called him saying there was damage to the tail light. We dont believe the damage happened while he was using the car, so we are disputing it. The repair cost is $600, which is below our insurance deductible of $1,000, so we wouldnt have filed a claim through insurance ourselves.However, the dealership decided to file a claim on their own. They had no right contacting our insurance, especially since we're contesting whether the damage even occurred while my husband had the car

  Business Response

  Date: 10/17/2024

  The client has made verifiable contact through text message and has explained that their deductible is over the cost of the damage to the loaner vehicle.  The loaner contract explains clearly any damages incurred during use, not covered by ***************** will be at the expense of the Client.  The Client performed a walk around at the time of loaner contact with a team member and signed off on no damages to vehicle, and returned the vehicle with a broken left tail lamp, meaning the contract shows no damage going out but had damage coming back.  Dealership has remained amicable through the entire conversation, however the Client has first denied damage, and then asked us to simply take care of the repair due to history with the Dealership. The Client has been advised of the terms of the loaner contract as well as having a signed copy sent to the Client electronically.  We are not responsible for damages incurred during Client use, and while unfortunate, we do not set the deductible for the ***************** policy, which otherwise would have covered the repairs.  

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought used car. Extra charges over $8,000 were NOT approved nor mentioned at time of purchase. Jaguarcsent a form to sign & return so charges would be removed from my loan. Has been more than 2 weeks & have heard nothing. Have called several times plus sent email, but no response. Meanwhile I am paying interest on the unauthorized $8,000+.

  Business Response

  Date: 08/10/2024

  We have spoken with Ms. ********** To ensure the clients satisfaction, we will process a cancellation for the warranties and issue a full refund. As per our conversation, all funds will be sent to the lender on file. 

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed all paperwork to buy a car. We had an agreement to hold the car a couple days until I could come back with full cash payment. Today they called me and said they decided to auction the car instead of holding it bc they could get more money that way.

  Business Response

  Date: 07/31/2024

  we are sorry for the confusion and aggravation the customer had. but we are happy to report the customer came in today and took delivery of the vehicle she wanted. 

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid-March 2024, I inquired online about a 2021 *** Terrain listed for sale by Jaguar LandRover of Sarasota. I was quickly contacted by a finance person who assured me I was approved for a certain amount and that they could make the deal work. Excited, I went to the dealership the same day, inspected the car, and noticed the sunroof was malfunctioning. The salesperson assured me that the service team would fix this issue before my purchase.Over the next few days, I was informed that the necessary parts to fix the sunroof were not available, but I was assured I would receive a "WE OWE" for the repair once the parts arrived. Trusting their word, I purchased the car. However, communication from my finance company never arrived as promised. Upon following up, I discovered my approval was not finalized, and I needed to provide additional documentation. The finance representative then claimed they were "eating most of the deal" to satisfy me. During this time, I drove the *** for an entire month until Jaguar LandRover was able to secure the financing with my company, which I question the legality of.Weeks later, I was informed the parts were in, and I could bring my car in for service. I was initially promised a rental car during the repair, but this offer was later revoked due to dealership policy on used vehicles. After arranging my schedule and dropping off the car, I was told the repair couldnt be done over the weekend. After escalating the issue, the general manager, ****, secured a rental for the following week.Upon dropping off my car and getting to the rental company, I found out the rental was not prepaid. After additional coordination, the dealership finally paid for it. The same day, I was notified that my car was ready, though I was initially told it would take over 24 hours to fix. Upon pickup, I found the sunroof was still not operating correctly. **** continue the complaint in the comments.

  Business Response

  Date: 07/24/2024

  contacted customer today, will be bringing the vehicle to dealership, to look at it on the june 31--thanks 

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will need to follow up with dealer after the vehicle is looked at and ensure complete satisfaction. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a ****** with the dealer. At the time of purchase they had my address (zip code) tried fixing it at the dealer and they kept telling me it was fine. When the first months pay was due we called for nearly two weeks before we were able to get someone to fix our address on the loan docs so we didnt miss our first payment. The car purchase price was $18,000 and some change. We were required to take maintenance and other services in order for us to the the loan for which we obliged. After put $6,000 down we now had a loan for $27,000 plus dollars. We have been calling for almost 3 weeks for the maintenance information that we were forced to get. Everytime we call we are transferred, told they are in a meeting, and ignored. If we are unable to actually use the services they forced upon us then we should have never been charged for them.

  Business Response

  Date: 06/27/2024

  talked with customer and bank, we were able to fix the address on the loan-- also we gave the information on the Maintenace to the owner.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a vehicle for a 2018 Range Rover evoque. Within 7 days I noticed that the vehicle was hesitating and sputtering as I would turn the steering wheel to either direction, not accelerating, turning off or slowing down for no reason. The vehicle was seemingly having trouble with its computer as the parking camera would randomly turn on and alert, the car would severely sputter and hesitate, jolt backwards in reverse, and the when it rained it would come in the vehicle along the visor area. The heat and defrost would not work, the air conditioning was not able to change modes, this is to name a few issues. This vehicle was advertised as Certified preowned. I took it back to the dealer and told them I was unhappy with the purchase and that I wanted a resolution. I was assured the vehicle was certified and inspected prior to the sale and that they would give me a loaner until the issues were resolved.They had me in a loaner for approximately 2 1/2 weeks. Got my car back and then I was back in the dealership within two weeks, this time they said I would need a new battery, windshield, and that either was covered under warranty. I paid for both parts and labor approximately costing $579 for the battery, and windshield was $2300 approximately. I was told this was normal wear and tear.I needed a vehicle and was so upside down ($10000+) in negative equity after the purchase I felt I had no other options and I had spoken to the Sales manager about this.I fixed the issues. I called the service department and spoke to the manager and the sales manager at that time and they said that they could not get me into another vehicle without putting enough money down to cover the negative equity and this is all normal wear and tear. I was in service 5 times in 2023 and have spent over $6000 in services to fix normal wear and tear as they called it and had to buy a new wheel lock that never came with the vehicle so I could have my brakes done, Pulleys and so much more.

  Business Response

  Date: 06/13/2024

  We are sorry the customer is having issues with the vehicle. This car was purchased on 1/21/23 as a used car. The customer at time of purchase elected not to buy an extended warranty. She does state that the vehicle was Certified, and she spent $6000.00 on repairs. Unfortunately for a certified vehicle it does not cover normal wear and tear, or maintenance items, cosmetic, body, glass etc.... it is not bumper to bumper coverage. My understanding is the Service manager got the windshield cover under her vehicle insurance and was paid for by them. We did make recommendation for maintenance work to be done and was declined, these services would not have been covered by any type of warranty extended or certified. The other facts are- the vehicle has not had a recorded service visit since December of 2023, over 6 months ago.  We will not be able to satisfy her request for refund. 

  Customer Answer

  Date: 06/22/2024

   
  Complaint: 21843623
  
  I am rejecting this response because:
  
  Complaint: 21843623
  
  I am rejecting this response because:
  The dealership sold this vehicle as certified pre owned and claimed it went through rigorous inspection, but the vehicle was never operating functionally, came with a broken gas cap that was never replaced, no owners manual, no service records/ CPO inspection it went through, I navigated the journey of having my insurance reimburse me for my windshield so I could afford to drive a vehicle in a safe condition and not have rain coming into the vehicle, *********** manager did not help me with that process and in fact was dismissive telling me it is not likely your insurance will cover it and told me to either pay for the windshield or come pick up the vehicle. The vehicle came with wheel locks and I had to pay for the key to have in my vehicle in case of emergency and to have my front brakes replaced per your dealership's recommendation. I advise you to review your records and the evidence I am providing here before dismissing my complaint again.
  Sincerely,
  
  *************************

  Business Response

  Date: 06/24/2024

  We do apologize; however we understand that in this case we will not be able to satisfy the customer request. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21843623
  
  I am rejecting this response because:
  Unethical business practices.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a great deal listed on the website for a used **** The car was well below market value so I thought I had a deal! I called the company and asked about the vehicle. I noticed they had several cars listed lower than market. When I got to the point of preparing to make an offer (contingent on inspecting the vehicle in person) I was told there would be an additional fee of $3,900 added to the listing price. It wasn't taxes, doc, or registration. Just an added fee. I would consider this false advertising.

  Business Response

  Date: 06/03/2024

  all of our vehicles - we have our price on our website and our disclaimer with our applicable fee - we are very transparent with this with every customer. We apologize for the inconvenience this may have caused you, 

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21792031
  
  I am rejecting this response because:
  
  The fee is NOT clearly stated on the 3rd party website. (see images) It wasnt until I called the dealership and was ready to make the purchase that the $3800 was disclosed. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/06/2024

  on the 3 imaged saved by the customer-- it is clearly written in the disclaimer with the amount of the fee's-please read below where it said DEALER DISCLOSURE on the image saved. 

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21792031
  
  I am rejecting this response because:

   

  it doesnt say $3800 dealer fee anywhere. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Dealer General Warranty from Sarasota Jaguar Land Rover and the finance department salesman said this warranty can be cancelled and a refund in full if you dont want it in the first 30 days. Well as the stereotype goes i was lied to. The second line says it all on page 6 under Cancellation by Owner on DGW Bundle. I purchased the warranty for $2,204.00 and received a check for $1,833.28 as a refund. When i went to school those numbers do not match. Contacting these people is like trying to speak to the president. The contract was bought on 4/09/2024 and cancelled on 4/22/2024. That was the filing date, I was asking to cancel it since the 13th of April but no one could help me at that time. I thought if I dealt with a high end car dealer I would be treated better than if I went to a Dodge dealership. The service is the same as far as I can see.

  Business Response

  Date: 05/13/2024

  talked with customer today-- check request was done for difference-- customer is happy now. 

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They refunded the whole amount and were very honest in recalculating the amount in my favor. thanks for your help BBB and ****.
  
  Sincerely,
  
  *******************************