ComplaintsforShopEddies
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered item from them on Amazon.ca.Arrived and had it installed and it did not work.Contacted them and asked if I could return just the computer as that is what is probably wrong with this.Thwy tell me no that I have to uninstall all items and return them as one.Ok so I do that and pay for the shipping g to return with canafa post and email them the tracking number.I checked and they have received the package back but no refund. I email them and they do get back to me but still no refund. No they are saying they have to inspect it first.So inspect it and give me my money back already.Seems like this is not the first time they have done this.Business response
09/03/2024
I see this order 701-5798703-9191401, customer has returned this item and emailed us yesterday and we did reply we would look into this today as yesterday was a holiday. Please see our response below.
looking at the tracking of this item I see it was just received on Friday Aug 30th. Again this was a long weekend and we do have to give our warehouse time to receive and inspect the item before we can offer a credit. Please allow us time for our return process to be completed. I will ask to see if this can be put on a rush. thx.
Yesterday at 01:50 PM
more_vert
Hi,
I'm sorry for the delay. I will enquire tomorrow and get back to you.
Thank you,
*******
Shop EddiesInitial Complaint
07/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased an item through Amazon. The Order ID# *******************. This order was a total of $530.00 USD. The item was Incorrect/wrong part number. Due to Shop Eddies being a 3rd party seller, Im forced To pay for shipping which is unaffordable.Shipping cost are $200.00 - $ ****** USD.Ive emailed the company, Ive called customer service and no one ever answers the phone nor does anyone replies to my emails. As of now Ive lost $530.00, not to mention the item is a Brake/ rotor kit, meaning my car still needs repair. Im respectfully requesting a refund.Business response
07/27/2023
I am not sure why this was opened against us. We have been in full communication through the Amazon Platform from where the order was placed and as per our agreement with the platform all communication must run through. Customer was provided a courtesy return label and was very happy. Please see below the conversation with them through Amazon.
Jul 25, 2023 8:31 AM
Good Morning, I apologize if you didn't receive our previous message. I was just waiting to hear back from the returns department. Please see the attached prepaid return label. Thank you,****** Shop Eddies
* * ***********************
Jul 25, 2023 1:35 PM
Hello ******. Thanks for your response. I just dropped off the( **** Package for return, ( 07/25/2023 ) ; 1:31 Eastern time. The tracking/ reference # is-1ZX547A99094327042. Ive also uploaded a photo of receipt.
? IMG_1325.jpeg
Jul 25, 2023 1:38 PM
Good Afternoon, thank you for the return tracking #. Once this is received back it goes through a quick inspection and then a refund can be issued. If for some reason you don't see the refund please let me know so I can assist. Thank you,****** Shop Eddies
?
Jul 25, 2023 1:45 PM
Thank you !!
Jul 25, 2023 1:47 PM
You're welcome, have a good afternoon!Thank you,****** Shop EddiesInitial Complaint
04/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased an item in March 25, 2023. Order **********. I received the item march 30, i ordered, however it will not suit my purposes. I have not opened the item out of its **********. I want to return the item.The vendor has been non-responsive to my requests to return and refund **** have left phone messages, and emails, requesting how i am to return the item.I have not got any responses to my multiple requests.Business response
04/10/2023
As you can see on the attached screen shots from our message center there has been no emails received asking for a return of this item. If there was we answer all emails within 24 hours at most.
I have also attached a screen shot you can see a voicemail was received and we did return this call. they left a voicemail.
We have no problem return an item but must be received as per our return policy.
- unused, unopened and resalable condition.
Please ask the customer to email our **************** Team at *****************************************************
Our Team is more than happy to help.
Thank you.
Shop Eddies
Customer response
04/27/2023
Complaint: 19904681
I am rejecting this response because:
The problem persists with contacting the vendor. they have yet to contact
me.
Even the phone number you have on file is disconnected!
Sincerely,
***** *******Business response
04/28/2023
I do apologize for this miss communication, this is never our intent. The return request came in on an email that was an order confirmation that was sent to the customer and it was mistakenly marked as closed. You may email us at any time for any reason at ***************************** and call **************. If your call is not immediately answered then your message gets turned into an email and you will have a return call within 24hours.
Please return your item(s) to the following return location.
(IMPORTANT - PLEASE EMAIL BACK THE RETURN TRACKING NUMBER) this helps match the return up and be able to provide a faster refund.
Address to return item(s) back to:
Shop Eddies Return
***********************
Unit 4
***********,, ******* L4V1M5
******
RMA# 8802833Order number 2000065452
Once the item shows delivered, it takes a few days for the team at returns to match things up and provide our home office approval, so we can issue a refund. Please bear with us. We appreciate your patience. We will always do our best to speed things up as fast as possible.
For an item deemed damaged / defective, these sometimes can take a bit longer to refund due to us having to wait for carrier claims to be completed.
Thanks so much in advance for your patience and understandingInitial Complaint
01/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a B&W Companion 3300 hitch from Shop Eddies on Amazon. Hitch was on sale for $649. Regular price $1096. I looked at the ad over and over thinking there had to be a catch the ad had a picture of the complete hitch and in the ad it talked about how the jaws of the hitch worked. When the hitch was delivered it was the base only. Contacted Shop Eddies through Amazon and they said that the ad was misleading but blamed it on Amazon. I asked for a refund and refund was approved but in there refund policy it states that I have to pay for return shipping plus 20% restock fee. How about you send me what I ordered. $1096 is full price for this hitch. You had it on sale. You claiming it's an Amazon problem is bull. If you knew this you should have pulled the ad as you knew it was deceptive. Send me the head to this hitch now.Business response
01/31/2022
Business Response /* (1000, 5, 2022/01/12) */ The customer opened up a return on amazon and was provided with a prepaid return label already Tracking ID: ****************** We only would claim a restocking fee as stated in our return policy if the customer changed their mind and we had sent order with no issues. in this Case we pay for return and would never issue a restocking fee. this is a listing error on Amazon, we can not control listings Amazon has this control. We have let them know the information we attached to is incorrect. Thank you Shop EddiesInitial Complaint
12/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered parts off Amazon through shop Eddie's. First time using this seller. But I have used Amazon 100s of times. The parts were over 50 dollars. I didn't end up using them, so applied for a return/refund. It was approved. I printed off the return label, Then paid out of my own wallet to return the package. That was 20 dollars. A month ago. I have reached out multiple times to Amazon and shop Eddie's seeking my refund. Because now I am out over 70 dollars. Emailed and called both Amazon and shop Eddie's. 70 dollar may not seem like a lot but at Christmas time it would have went a long way.Business response
01/21/2022
Business Response /* (1000, 5, 2022/01/06) */ May I please have an order number? I would like to look into this further but with only a name I am not able to find your order, due to the privacy law, all personal information removed from ordersInitial Complaint
10/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered an item on Amazon from this company, it was the wrong size. We sent it back via Canada Post on October 6, 2021. As of October 27, 2021 they claimed they did not receive it. We did not pay the extra money for the tracking with Canada Post as the item was ~$17 and the return shipping was already Almost $4 but their last correspondence with us indicated that they would not refund us since we did not use tracking on the Canada post package despite us sending them the receipt for proof of return. All we ask is for a refund.Business response
11/02/2021
Business Response /* (1000, 5, 2021/10/29) */ can I please get the order number for this and the item ordered? Because of the privacy laws we no longer have names attached to orders only the postal code and this postal code is not bringing up any orders at all. Once I have a bit more information I will be able to look into this issue a bit more and be able to provide you more clarity Consumer Response /* (3000, 7, 2021/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The order number from Amazon.ca was ORDER # XXX-XXXXXXX-XXXXXXX and the item was Flow-Pur WR100U Housing Wrench Consumer Response /* (3000, 10, 2021/11/02) */ Please Cancel this complaint as the business has refunded us. Thank you
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.