Business Profile

Coin Dealers

Numismatic Guaranty Company

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Complaints

This profile includes complaints for Numismatic Guaranty Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent the company of NGC a coin which was a dime by the *********** and when they sent me one back, they sent mea different $.10 dime Denver coin. The one I sent in had an error on the back and an error on the front the one they sent was a regular dime with no errors at all. The one I sent is worth a lot of money. I need some help to figure out what wecan do about this. Thank you very much
Business Response
Date: 06/24/2025
NGC did not swap the customer's coin. The coin was not an error coin, but the customer mistakenly believed it was. Furthermore, the coin returned to customer may appear different because the customer elected "********************** ************* services, so the coin has had contaminants removed from its surface to enhance its appearance.
Customer Answer
Date: 06/25/2025

Complaint: 23444110

I am rejecting this response because:
Someone replaced my coin before the picture was taken I have sent the picture of the coin I sent in and it does have an error on it
Sincerely,

**** ********
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i sent in 4 2025 s pennies and 2025 d ***** and they say that my envelope was opened and two misterious 2000 s pennies that showed up. I also sent in a 1992 mint error that disappeared They were mailed personally to a postal official and the four 2025 s pennies and the mint error was in the package. They claim that the envelope was ripped, and two mysterious coins 2000 s were added, and I have the invoice from the ******* and an email from them stating they received the correct coins but later changed it. The mysterious coin are worthles-just worth a ***** so why would I have them graded-I did not send them. They won't even give me thecorrect coins back and remove the charges. I can prove that they were sent the right coins
Business Response
Date: 06/04/2025
Complaint received. I will check in with our customer service department head and revert.
Customer Answer
Date: 06/04/2025

Complaint: 23360098

I am rejecting this response because: We have done this and they neeed to adjust the bill as I only had three coins graded-the others aren't mine. Plus they need to replace the other three or pay ne sixty dollars for the two 2025 s pennies that were taken.

Sincerely,

******* ********
Business Response
Date: 06/05/2025
Customer filed 2 ******************** Complaints: ******** and 23360098.

Customer submitted 2 invoices: Invoice # *******, which contained a 2000 S 1C (line 1), a 2000 S 1C (line 2), a 2025 S 1C (line 3), a 2025 S 1C (line 4), and a 2025 D 1C (line 5). Customer alleges that the two ******* coins were not his, and that he actually submitted 2 other 2025 1C coins. This is not correct.

Customer's other invoice, # ******* contained a 1992 D 1C coin. Customer claims it was an error coin. It was not. It was a regular non-error coin.

NGC verifies each coin it receives. NGC is not a dealer and does not possess inventories of coins that it can use to "switch" with customer submissions.

This has all been explained to the customer. Even though ********************** did nothing wrong, NGC credited the customer $60 as a gesture of good faith. The customer's coins have been shipped back on May 22 and 23.

NGC considers this matter closed.
Customer Answer
Date: 06/05/2025

Complaint: 23360098 I have a copy of the original invoice that has 4 2025 s ******* pennies and a uncc 1992 d pennies that I sent to them. I also have an invoice for the 1992 d uncirculated from **** when I purchased it. I have been doing business for 20 years with them. One of their agent switched the coins and added two 2000 s coins that has a mintage off over 9.5 billion,whitch makes them worthless. I pur them on **** and after a week it enededwith no bids or even looks and ened with nobody wanting them for even a dollar

I am rejecting this response because:

Sincerely,

******* ********
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/8/24, I sent 2 coins to NGC for grading (sub # *******) - 1877 Indian cent & 1929 $2.5 gold indian. These were valued on NGC's sub form at $1500 based on recent solds of similar coins. On 8/27/24, I received an empty box with no coins via ***** delivery from NGC. I immediately contacted NGC Customer Support and was told by the *** they had received a number of similar complaints from other customers who also received empty boxes back from NGC. The *** told me they had a "team" looking into the issues and would get back to me on next steps. 8/30/24 - I reached back out to NGC as I had not heard any updates and provided an email with information on my submission as well as photos of the empty box I received from NGC. 9/6/24 - I reached out to NGC CS again as I still had not received any updates. The NGC CS changed their messaging on the situation telling me this situation was unique and an insurance claim had been filed.9/10/24 - NGC CS emailed and said they filed claims (***** and their insurer) and confirmed my coins declared value of $1500. I ***lied and confirmed my declared value for my raw coins and also asked about the waiving of their grading fees since they did not return any graded coins to me.9/18/24 - NGC CS emailed an offer of $1250 to settle my claim and I responded letting them know this did not align with the declared value and I also expected a refund of their grading fees.9/24/24 - NGC CS emailed an offer of $1350 and provided comps they used for valuing. I responded that 1 comp was not correct and why. I provided an accurate comp from the same source they used ******* This showed the value of the coins to be $1440.50 (w/ shipping) and $1519.72 (w/ tax). 10/2/24 - NGC CS emailed an offer of $1420 which I ***lied did not cover my full loss. To close my matter, I expect a refund of the ***lacement value for my coins $1519.72 + refund of grading/shipping fees for my submission ******* of $108.00 for total of $1627.72.
Business Response
Date: 10/11/2024
As the Complainant states, the parties are currently working through the iterative process of an insurance claim. It is not uncommon that the parties disagree with the value of the insured property. We will continue to work with the customer in good faith toward resolution.
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is impossible not to mention my deep disappointment with the services and customer service provided by **********************. I'm already contact 10 (ten!) times NGC with no solution to my problem. I have two submissions #******* and #******* that were received on May 4, 2024, the first with only 9 coins and the second with only 1. Today, more than 5 months have passed and it has still not been sent. I just want my coins back, in the last 2 months I have always received the same answer from the attendants, that the coins have already been graded and are just waiting for encapsulation. It turns out that after more than 60 days, and having already been delayed for more than 2 months, the coins were not encapsulated and sent back. The response from the attendants always includes information about the commitment to request immediate response from the team to send the coins back. This will be my last contact and from then on I will begin to see this as a police case, as there is an inappropriate and unjustified appropriation on the part of the company and a failure to resolve the case.
Business Response
Date: 09/12/2024
We apologize for the delay. The "world economy" tier has been backed up as of late. We are expediting the complainant's submission and it should be shipped later today.
Initial Complaint
Date:05/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
NCC committed fraud by mailing me back property that was not mine. I joined the companies membership. I paid the insurance for shipping. I sent a 1985 ********* nickel that was off metal and A different color, And weight.They sent me back a replacement that was not mine. Estimated value at auction could be anywhere between two and $10,000. They refused to show any photos of the package opened .with the Photo of the coin I sent them. and Compare that to the coin they sent to me. Truly fraud is just truly unbelievable and they say we dont see anything wrong with what we sent you, so you have to believe us.fraud
Business Response
Date: 05/06/2024
Customer alleges that ********************** swapped an inferior coin for the coin he submitted. NGC categorically denies this allegation. We returned the identical coin submitted by the customer.
Customer Answer
Date: 05/06/2024

Complaint: 21658228

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 05/10/2024
I want to return of my stolen property 1985 *********, nickel off metal ,
Initial Complaint
Date:04/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The representatives are an NGC are very rude this one in particular has had many complaints I feel that she's purposely not grating these points correctly with the picture I was sent you is clear that is a double die I've been got free screen here in ************** ******** through a rubber authorized coin dealer of NGC Silver Eagle and this lady is telling me in the letter in the picture stating don't send it again so apparently she did get that point twice and I don't understand if the representatives are telling me to resend it at my inconvenience this has been an emotional stressful situation in my life that I don't need right now and I hope this gets to the president of NGC or something I'm going to try calling the security of that department something that lady's wrong and she's probably doing this on purpose to other people maybe she's burn out I have no idea the way that she answer her phone was very nasty online complaints about her our appearance but yes I'm hoping to speak to someone higher up if not I will be talking to of course my local newspaper and concerns to what I've experienced with this reputable Coin Grading Company that they say they guarantee everything and when I had called the second time because of **** got returned someone stated that there was no signed off as far as not being a variance all this person did was just right on the piece of paper saying it's not a variant but when I called the representative on the phone said that nobody initialed or signed off on this coin whether it be a very or not very fishy and very Criminal
Business Response
Date: 04/12/2024
We understand it can be frustrating when a customer believes the coin she has is more rare or valuable than it really is. In this instance, the customer submitted a coin for ********************* but the coin was not eligible. She called customer service and was invited to return it as a "mechanical error" for further inspection. NGC covered all shipping fees. It was again returned without the variety designation she desired. She called customer service a second time, and was a second time invited to re-submit it as a "mechanical error" for further inspection. NGC again covered all shipping fees again. After multiple inspections of the coin, it is not the "double die" variety the customer believes it is. We regret that the customer is disappointed.
Initial Complaint
Date:03/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently sent in 2 coins to be certified and a standard conservation done the conservation was not done even though I was charged for it and then one came back as fake but was still charged a full price and when I asked them why they knew this was fake they could not tell me anything even though the coin in question was already checked and it is silver from the correct period order number for this was ******* if I am charged for a service I should know what the reasoning for this grade or **** just like my order before this one I sent in 10 coins all deep proof or proof like but they only honored 1 out of the 10 and when contacted about this one I was told to resubmit them why do I have to resubmit anything again I already paid for the service but this is what I am told the order number on this was ******* anyway I did send them to pcgs and they were graded correctly
Business Response
Date: 03/28/2024
With regard to submission # *******, both coins received the conservation service, which customer selected. Grading occurs after conservation because conservation can increase a coin's grade. In this case, one of the coins was determined to be not genuine and therefore could not be encapsulated. Even when a coin is not genuine, NGC still earns its fees because it performed its authentication service.
With regard to submission # *******, NGC's graders did not agree with the customer's opinion that all of the coins warranted a "proof like" (PL) designation on the grade. That determination is wholly within the province of NGC's graders. NGC's numismatic expertise on such matters is precisely why people submit to NGC in the first place and why the market trusts NGC's grading determinations. We regret that the customer is disappointed that the coins did not receive the designations he was hoping for.
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was not allowed to cancel my orders.
Business Response
Date: 11/16/2023
Customer submitted a number of coins for grading. After our services had already commenced, customer asked to cancel. As a ****** courtesy, we refunded the fees on 3 coins that had not yet been graded and encapsulated. We also removed return shipping charges, which would normally have been due. The other coins customer sought to cancel had already been graded, i.e., we had already completed our services.
Customer Answer
Date: 11/17/2023

Complaint: 20870607

I am rejecting this response because: The company ads were deceptive with givng the impression that graded coins would be accepted for consignment, which they were not.I am on a limited budget as a senior citizen & this $4000 is a great hardship for me. I tried to cancel my orders but was rejected.

Sincerely,

*************************
Business Response
Date: 11/21/2023
We are not understanding Customer's latest comment on this portal. She ordered services, which were provided. We refunded her for the services that had not yet been provided at the time she voiced her desire to cancel. We do not know what "advertisements" she is referring to.
Customer Answer
Date: 11/28/2023

Complaint: 20870607

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:09/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February of 2023, I submitted a **** VDB ***** to NGC for grading. The cost for this service was $61.00. I shipped the coin to them via **** with a cashiers check for $61.00 using certified mail. When it was finally graded, they said it would be shipped back to me in a few days, this proves took over 30 days to complete.On April 3, I received an email notification from ***** Ground that a package delivery from NGC (******** FLA) was pending and should arrive on the 5th. Then on the 7th of April I received another notification from ***** saying that the delivery had been delayed. I called ***** and spoke to a woman who said that they were experiencing delivery delays. I then asked if I could come pick it up and she said no, the shipper had defined conditions and coming to the building to pick up a delivery was not a part of their agreed process. I waited a couple more days and this time I spoke to ******(?). She saidat the package was missing. I pressed her about missing, she shouted, I dont know, we just cant find it. Another call from ***** and I was told that they could not find the package but they were looking. I asked to file a claim and I was told no NGC would have to file.I contacted NGC to do so.. Then I started receiving emails from Shasta M. at NGC. ****** told me that the carrier would only pay $100.00 for the missing package so she was going to file a claim with NGC insurance. NGC insurance came back with an offer of $20.00. I refused saying that I paid more than that to have the coin graded. Then Shasta came back with an offer of $100.00 from NGC insurance.I refused stating that the initial submission form listed the estimated value of the ***** at $1,000.00. .This is their business and the process for grading is theirs. I entrusted them with a potentially valuable coinwhich incidentally has sold for $200K. I do not believe the coin was lost. NGC should be held responsible for fraud or corrupt business practices.lr
Business Response
Date: 09/08/2023
This coin was lost by the carrier in return shipment. We filed a claim under our shipping insurance. Although the customer declared a value of $1,000, the actual fair market value of the coin in question is $20. We actually offered her $100, but the offer was denied. (We suspect that the customer is confusing a **** VDB with a **** VDB "S", which is a more valuable coin.)
Initial Complaint
Date:09/01/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Submitted a ****** Silver Dollar for Evaluation and it was Lost in Transit back to me. I have not received any information from NGC or a response to my phone calls.I ask for a evaluation on this coin an never receive a response.
Business Response
Date: 09/06/2023
We will forward this to our claims department immediately.
Customer Answer
Date: 09/06/2023

Complaint: 20548396

I am rejecting this response because:I am dissatisfied because i have not received by coin back with a grade on it which i paid for.My coin might have been worth a lot of money an since you lost it i will never find out .A refund of my money is no were near enough . I gladly paid 61 dollars for a grade an got nothing.I want my coin back in the same condition it was when i sent it to you.

Sincerely,

*************************************
Business Response
Date: 09/08/2023
NGC did not lose Customer's coin. It was lost in return transit by the carrier ******** We filed a claim under our insurance program, and recovery will be based on the coin's fair market value, not to exceed the customer's declared value.
Customer Answer
Date: 09/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************

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Numismatic Guaranty Company is NOT a BBB Accredited Business.