ComplaintsforModern Air & Refrigeration
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Vincent b. came out air was out told me no leaks just needs refrigerant march 10 2022 signed on his phone for $508 later office billed $200 more air froze 8 days later had to replace whole system called and emailed asking to speak to vincent the tech or Brett the owner after many tries to reach owner asked office for refund no reply called my visa told them to stop payment on additional $200 added to bill this company ripped me off and would not respond please help me recoup my $508 from this companyBusiness response
06/15/2022
Business Response /* (1000, 5, 2022/05/31) */ Contact Name and Title: Brett A. Contact Phone: XXXXXXXXXX Contact Email: *****@modernairnow.com The series of events started with the realtor, ****** ***** calling in stating the AC was blowing warm during a walk through. Please send technician - must coordinate with realtor - give 30 to 45 minutes heads up. Vincent performed a service call on 3/10/22, cleaned the impacted indoor coil to diagnose freezing problem, found low on refrigerant and recharged plus other minor repairs and drain clearing. Leak search did not result in leak location. All work approved by Mr ****** and used credit card on file, also approved by Mr ******. On 4/18/22 Mr ****** called stating the AC was not working well again. On 4/18/22 we quickly dispatched another technician, Aaron who located the problem. The system began freezing up again due to the undetected refrigerant leak and the refrigerant leaked down again. Aaron gained authorization from Mr ****** to perform a leak search and found the refrigerant leak in the outdoor coil. At this time Aaron and Mr ****** discussed options and agreed that Modern Air would furnish a quote to repair the unit by replacing the ailing part since it was not a very old system. We also provided a quote at Mr ******'s request to replace the system and offered a low cost experimental leak stop additive as an option. These quotes were immediately emailed to Mr ******. During our due diligence by investigating the replacement part cost, availability, freight cost and warranty status it was discovered that the part was not under warranty according to the manufacturer contrary to the industry standard residential parts warranty which is normally 10 years. We informed the client of these findings. We followed up on the status of the proposals to see if Mr ****** wanted to proceed with any of the remedies offered and our rep. Ralph was told by Mr ****** that he was exploring his options and would get back to us. In an email dated 4/19/22; "Got quote will get back to you." Unfortunately no one here remembers Mr ****** calling or requesting a call back about the issue other than the brief discussion with Ralph about not having made a decision of the proposals for a solution. I have scoured my emails for related messages but found nothing. We have had no other correspondence with Mr ******. We are willing to refund the difference between what the technician stated the cost would be and the actual visit cost of $191.85 to be refunded to his credit card. We did not charge for Aarons visit to re-diagnose the system and perform the second leak search. I feel this could have been solved with an email or phone call to our office.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.