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          Dream Vacation Rentals, Inc. has 1 locations, listed below.

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            Business ProfileforDream Vacation Rentals, Inc.

            Vacation Rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/27/2020

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Dream Vacation Rentals, Inc. manages and rents vacation homes, and condominiums on Sanibel and Captiva Islands.

            Business Details

            BBB File Opened:
            5/26/2020
            Years in Business:
            6
            Business Started:
            1/1/2018
            Business Incorporated:
            1/1/2018
            Accredited Since:
            8/27/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of DWE4606042 for this business, issued by Florida Department of Business & Professional Regulation

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of SL3308087 for this business, issued by Florida Department of Business & Professional Regulation

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 4:00 AM
            T:
            8:30 AM - 4:00 AM
            W:
            8:30 AM - 4:00 AM
            Th:
            8:30 AM - 4:00 AM
            F:
            8:30 AM - 4:00 AM
            Sa:
            8:30 AM - 4:00 AM
            Business Management
            • Ms. Nicole Block, President
            • Mr. Ryan Block, Vice President
            Contact Information

            Principal

            • Ms. Nicole Block, President

            Customer Contact

            • Ms. Nicole Block, President
            • Mr. Ryan Block, Vice President
            Additional Contact Information

            Fax Numbers

            • (239) 360-2528
              Primary Fax

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/27/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My sister and I paid a $1956 deposit for a condo rental in Feb 2022 for a Feb 2023 stay. My half of deposit is on my attacted credit card statement. Hurricane *** destroyed the condo and is still not available. They have continued to refuse to refund our deposit and keep trying to move our reservation to the future years. Dream vacations refuses to return deposit even though they cannot provide the service we put a deposit down on. I have copies of my credit card charge for half and can get other half if needed from my sister.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Patty M

            10/13/2023

            We recently stayed at the South Seas Beach House 22 and we found our experience with Customer Service to be incredibly frustrating. When we arrived, we were surprised to see a large container of roof debris and a construction vehicle behind the property, blocking the view of the ocean. We received an email that roof work was going to be taking place a few weeks prior to our stay. We were considering asking for a refund, but when my daughter called in after we received the email, she was assured roof work would NOT be happening on the property. It’s very upsetting that there was a miscommunication on this. There were loose rusty nails outside the property on the sand, one of which my daughter stepped on, but thankfully she was wearing sandals and was unhurt. We woke up one morning to loud banging only to learn the roof was going to continue being worked on. In our frustration we decided to leave for the day. When we returned and there was even more debris outside the property (much of which I hoped would have been cleaned by end of day) and the inside of the home was once again dirty, likely from what we suspect was dust and bits of debris coming from roof work through vents and/or high hats. All of our beach accessories that were left out to dry were dirty from that morning’s roof work, even when we pulled them further in to the deck. When I contacted them about this, they expressed that there was already a 50% discount on the rental because of work that was going to be done, however there was NO mention of this on the Vrbo listing! They had also already confirmed with us that there would be no roof work on the property during our stay. This property should not have been rented out while roof work was being done, and more frustrating yet, they either lied or miscommunicated about this when we reached out to them about it. I can safely say they are being purposely deceptive and their poor customer service and severe lack of self-accountability is no accident.

            Dream Vacation Rentals, Inc. Response

            10/14/2023

            Thank you for your review. We already responded to your ****** review and now will reiterate here. You booked with the disclosure on the description that the unit is best suited for vendors, other owners and those that understand the area and what weve been through. We were up front the entire time and let you know as soon as we knew about any direct work at the property. The roof work wasnt supposed to have been happening on that home, however, the vendors started without our knowledge. Regardless, after checking, we apologized several times, but also referred to the description stating that could be the case. As such, the property was already discounted by 50% from normal rates. Its disheartening when were trying to rebuild from such devastation, are as transparent as we can be, and yet get blasted online from guests that are expecting 100% perfection. We are doing our absolute best to weigh owner desires and guests as well. We do hope to welcome you back again when everything is perfect. 

            Local BBB

            BBB of West Florida

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