Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really would have lik** to write and rate a better ****** review however, I cannot. Today's date is January 11th and my 18 year old son was in there to buy his first car. At first everything was going great, he got the car got it home and was enjoying it. Roughly two and a half weeks later my son found a oil leak underneath his 2018 Jeep Grand Cherokee that he had purchas**. He had taken it back to the dealer and ask ** them to look at it and see what was going on. The gentleman at the service counter that he had spoke to said that it should be cover** under warranty and shouldn't be a problem seeing how he just bought it two and a half 3 weeks ago. However the call he got the next day was far from what he had been told. They told him that the oil leak was coming from the oil filter housing and it would cost him $1,000 to get it repair**. We had pl** the case that we just bought the car two and a half weeks ago and we were even willing to pay half of the repairs if they would stand by the car that they sold us. The car had even gone through a service prior to it being sold and nothing was caught in their multi-point inspection before selling the vehicle. The last all of this was in vain and they had basically told us to pound salt. Just want** to let everybody know what kind of customer service they have especially a young 18 year old college kid that is trying to get on his feet in a new state. You should be real proud of yourselves. Long story short I would not recommend this dealership because once you buy a car unless it's new they tend not to give a **** about what's going on even two and a half weeks later.

  Business Response

  Date: 01/16/2025

  The 2018 Jeep Grand Cherokee with 106k miles was purchased as is.  The vehicle did unfortunately develop an oil leak from the oil filter adaptor housing.  We performed the repairs per customer authorization.  There were no warranties to cover the repair.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my jeep Grand Cherokee back in February of this year. They sold me my car with a check engine light on. When i drove my car home the next morning my car would not start. They had to come pick my car up and gave me a loaner vehicle. This happened less then 24 hours of purchasing this vehicle. They had my car for about 2 weeks. We were going back and forth about getting me a new vehicle and i kept getting the run around about it. It took me driving to the dealership to get a answer. When i went up there the ** would not come out and speak with me. Instead it was the sales manager at the time who stated in writing that they would reimburse me for my first car payment of $1,100. He we are in October and no one is reaching out to me. I have called jeep and there area manager. No one is holding anyone accountable. I have also emailed twice and no answer. Also my front parking sensor went out in my brand new 2024 vehicle and they are saying it is not covered under warranty and are wanting $1000 to fix it. This place is nothing but a scam and no one is holding the reliable. There reviews speak for themselves.

  Business Response

  Date: 10/17/2024

  I am working with customer to have these concerns resolved.  Appointment is being set

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22425910
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 10/17/2024 12:31:23 PM
  

  They are working on setting an appointment but nothing has been resolved.

  Thank you,

  Lindsey 

  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 10/28/2024

  Repairs have been performed and customer has received a check for the payment as promised 

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12 I brought my truck to Seminole CDJR due to corrosion covering all parts of my 2020 Gladiator. This includes all fenders, doors, hood, tailgate, bed, and window ******** warranty had expired in June and they offered to submit it to Chrysler for cost assistance. On 9/16 the claim was submitted, on 9/18 I got a response: dealership:Hello **** *** word back from Chrysler on this one. For the repairs, they're approving $4,862.51 out of the $6,946.44 cost. That would leave a balance for you of $2,083.93. Did you want to move forward and order the hinges for this one? I agreed and asked where and when to drop it off: our communication: dealer: Alright. Heard back from the body shop. They said it can take 3-4 weeks to complete, and would advise to drop off the first week of October for us. Me:Okay sounds good. Let me know where to drop it **********:Good morning **** The vehicle would have to come up here and get a normal repair order opened up on it for us. The body shop will then pick it up from here for us. With that being said, we're ok with paying your part of it? If so, I can order the hinges for ******:Can you clarify the last part? The dealership is paying my part of the repair or were you asking if I was able to pay the amount you informed me of yesterday? ThanksDealer Your cost would be $2,083.93. Chrysler is paying the rest of it.On 9/27 I drop it off, body shop picks it up on 10/2, on 10/3 the dealer contacts me and informs me the body shop needs an additional $7,300 to paint the vehicle. Nowhere in our communication was I made aware that the price/terms offered to me were not final and could potentially change. Based on our communication I was responsible for $2,083.93 and Chrysler pays the rest. That is what I agreed to, and it is their responsibility to provide me with accurate information. They currently are still in possession of my vehicle and a manager has not attempted to get in contact with me to try and resolve the situation.

  Business Response

  Date: 10/21/2024

  This concern was approved by Stelantis for an amount that they set parameters for.  The dollar amount to perform the repairs  is not enough to cover all repairs needed.  This is a Stelantis concern not the dealer

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22382941
  
  I am rejecting this response because: the information provided by the dealership in their response is incorrect. As you can see in my attachments of the conversation had with the staff at the dealership, I was not made aware that there was any opportunity for the price of repairs to change. They confidently informed me of the cost, that they had been in contact with the body shop, how long it would take, and how much Chrysler would pay and what my responsibility is. Your responsibility is $2083.93 and Chrysler pays the rest . You dont take a vehicle for repairs unless you have all the information but they did. Based on the shops estimate cost of repairs coming out to double the original estimate, this leads me to believe the work to be done was not submitted to Chrysler correctly as this isnt the first time the company has paid out a claim to paint a vehicle. I have already escalated this to the next step but would gladly put a pause in that process if the dealership wants to take responsibility for their error and assist me in getting this submitted correctly. As you can see by their messages I attached, they clearly mislead me and now have pushed me away and have made no attempt to support me as their customer to resolve the matter. I have spoken to Chrysler directly and they stated that it can be re submitted to include the correct repairs needed to get a more accurate quote and offer for payment. But, the dealership has to be the one to resubmit it as Jeep Cares no longer can submit claims. Unfortunately the dealership refuses to assist me with resubmitting my claim as they are standing by their claim that they did it correctly. 
  
  Sincerely,
  
  ******** Borfner

  Business Response

  Date: 10/22/2024

  The claim was resubmitted with all repairs needed through the goodwill portal.  Stelantis then responds with the approved amount.  Anything above the approved amount is the customers responsibility.  Customer was advised can go to another collision center for repairs and seek reimbursement through Stelantis.  Again this was goodwill assistance through Stelantis and they set the parameters of what they will assist with repair. 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22382941
  
  I am rejecting this response because: They refused to resubmit the claim as they stated we believe we submitted it correctly and do not need to re submit . They refused to look further into the issue of discrepancy in price as Chryslers total estimate for the repair was half of what the body shop could do it for. Which leads me to believe, as well as Jeep Cares, whom I spoke to over the phone, that the needed repairs were not submitted correctly. I have corrosion on every panel of my truck which would require an entire paint job. Anyone reading this would know that a full paint job can not be done for $6983. I tried calling to talk to a manager for 5 days and when I finally talked with someone I was told that they would not resubmit the claim as they believe they did it correctly. Their response claiming they resubmitted the claim is false as they told me directly that they would not. Chrysler has been paying these claims for years and Im sure they would not quote a full paint job at half the price with all the previous jobs they have delt with. Based on the estimated total cost of repair that Chrysler estimated, its obvious that the claim for repair was not submitted correctly to include repair/repainting the entire truck. I have an active case open with Chrysler customer service as I  talked with them after this situation but all they can do is keep my case open and informed me that the dealer has to resubmit the claim. I questioned the price several times before I dropped it off asking if this would paint the entire vehicle as they claimed. As you can see in their response to me, they confirmed they talked to the shop and confirmed my responsibility of the total cost they provided me. Though it was low, at that time I assumed it was low due to it being done at a Chrysler body shop and it was billed differently through them. They never disclosed who was doing the repairs even though I asked. When I asked to speak with the body shop, they responded all communication to or from the shop will go through us this led me to believe it was being done in house. I have low **** which is the only way I knew where it was. After the price discrepancy I went to the body shop to look at the vehicle with the owner and he stated for $6900 we could possibly paint all four doors but no more than that. They explained how much work it would be to paint the entire vehicle and confirmed the corrosion on all panels of the truck as they walked me through the vehicle. I will continue to be persistent and pursue a proper quote, compensation, and resolution to this matter. All Im asking is that the dealership document the vehicle again and possibly with the assistance of the body shop as they would be able to identify the areas of corrosion damage better than someone who doesnt do body work. From there they could resubmit a proper claim as Jeep customer service over the phone has directly informed me needs to be done and only by the dealership. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle delivered 7/31 8/2 service advisor **** advised needed an electrical steering replacement.**** contacted my warranty on 8/2 - advised me Fortegra is sending an inspector to address.After two inspections, I was denied and was told I was supposed to pay $95 out of pocket for an reinspection fee when I had photos and video prove the system malfunctioning.. to find out later it was approved.I asked about a loaner vehicle as I am ready out of $713.00 for a rental throughout the inspection and warranty process. My advisor was sick and was able to provide some communication but his peer ***** who was also mentioned in emails about the approval of warranty to expedite the process, unfortunately did not attempt to send to warranty, and I the customer completed and once **** was able to order the part from home. My advisor stated he was not sure about that, then proceeds to advise me loaners are $40.00 a day or an hertz and the part is on back order and no ETA of parts or repairs. I have not a vehicle for almost a month now and no loaner vehicle to assist

  Business Response

  Date: 08/19/2024

  The vehicle needs a power steering rack and as of now has an ETA of 8/28/24.  His vehicle is out of factory warranty and his extended warranty that is covering his repair that we approved at a lower rate then our door rate will not cover the rental he is requesting.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22162995
  
  I am rejecting this response because:
  
  This is a 4 year old vehicle with electric power steering vehicle. This is a non drivable vehicle and have been paying out of pocket for a rental already for 2 1/2 weeks and 1 week and half of not having a vehicle. CDJR wants me to pay $40 a day for a rental again until the repairs are completed and a monthly payment? Would like to see if a loaner vehicle can be provided as a courtesy to assist on this ongoing hardship for a beloved customer, now with the new update on parts ETA 8/28 in hopes of a speedy and safe repair that I know that this location can provide. 
  

   

  Sincerely,
  
  ***************************

  Business Response

  Date: 08/20/2024

  The dealer will provide a loaner vehicle until the 28th.  That is the eta Chrysler has provided

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22162995
  
  I am rejecting this response because:
   
  Complaint: 22162995
  
  I am rejecting this response because: I just received my truck on 8/29/2024 and to my surprise I found mold growth from windows being down in the care and custody of my repair facility. I feel like this could be a response from trying to get assistance from the dealership and afraid for service of chance of retaliation. I know the vehicle has been there for almost a month but didnt think they would allow the inside of my vehicle to be exposed water damage and allow me a customer to be exposed to mold toxin. I have multiple places near the windows videos and photos.

  
  Sincerely,
  A concerned CDJR customer 
  ***************************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chrysler pacifica several years ago from the ******* location and had no problems until the dealership changed thier namer. Almost everytime over the last year and a half I've brought the vehicles there for an oil change there has seem to be an issue a week or two later..The second to last incident was I bought both my vehicles in the pacifica and my dodge ram and a week later both vehicles had radiator leaks. Took my ram to a different shop to fix and do oil changes and have not had any further issues with it. The chrysler was fixed at the dealership and two oil changes later I had to bring it back due to the auto start batteries need to be replaced for the third time and was told that I need a new engine due to it runng too hot and have oil in the coolant..Why was this not discussed when the radiator was replaced or the oil changes afterward.Too many coincidences to be normal practice...this was just the latest issue but there were more. One last thing..everything seemed to start after they changed their name from fields.

  Business Response

  Date: 08/15/2024

  The Pacifica that is in question last time was at this facility at the end of this past July where we replaced batteries under warranty.  The vehicle then returned ***************************************** COOLING SYSTEM FROM PRIOR OVERHEAT EVENT. CAUSING P0303 CYLINDER 3 MISFIRE ON START UP AFTER HEAT SOAK. 140K MILE ENGINE NOT RECOMMENDED TO REPAIR. 

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/15/2024

  But there was a radiator repair correct and the issue was not noticed then or the oil change after that

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22145893
  
  I am rejecting this response because: the radiator was replaced at this business after overheating and a compression test was not done at that time...two oilchanges after that is when the battery issue started again after being replaced earlier last year out of my pocket for 800 dollars that is why they are under warranty.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/28/2024

  Vehicle had radiator replaced august of 2023 at ****** miles.  The vehicle now has 144530.  There clearly was no indication of an engine concern from a year ago or 25 thousand miles ago..  

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22145893
  
  I am rejecting this response because:the issue stated to us that the van needs a new engine due to overheating issue that was fixed by yall..in 2 years it has not overheated since the radiator was fixed by yall. Every issue with the van has been brought to this dealership and afterwards new issues are occurring.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with my own mechanic on a problem with the right side sliding door on my Dodge Grand Caravan. He used a computer diagnostic tool and did not find the problem so he opened the door panel and found that there was a broken part. He called a Dodge dealer and was told that the part was under warranty and that I should take my Grand Caravan to the nearest dealer, which I did. I explained the situation to the person at the parts department, that this was only for the part under warranty, that I didn't want anything else done, and I left my Grand Caravan with them. I was called an hour later and told that they were done evaluating my van and that I should come back for the results. I did and they gave me a printout of a bunch of problems with the van, none of which had anything to do with the side door, and they were all the result of the computer evaluation, which my mechanic had already done. They didn't do what I asked them to do. I declined to have any of the "fixes" performed on my van, so they told me I had to pay $318 plus change for the privilege of them running the computer diagnostic even though I didn't ask them to do it, and even though they didn't even look at what I told them to do. They wouldn't let me have my van back until I paid.They are dishonest people who didn't do what was asked of them, and then hijacked my van until I paid for something that I didn't ask for.Then, after I gave them a bad evaluation online, someone from their dealership responded to my evaluation that I should contact their customer service department to resolve the situation. So i contacted their customer service department, like they said, and guess what? NOTHING. No response at all. No one responded. So not only are they dishonest thieves, but their customer service people are incompetent.

  Business Response

  Date: 06/21/2024

  The customer was advised of the diagnostic charges before the vehicle was inspected and signed off on the authorization form as seen in the pdf.  The components needed were not covered by ********* and in return the diagnostic fees he pre approved were applied.  The estimate for repairs were provided and then customer declined.  All procedures were followed by advisor and customer was aware of charges if the failing component was not covered.

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21670865
  
  I am rejecting this response because:

  Their response is false. First they did not look at the problem that I asked them to look at. All they did was run a computer diagnostic, which I did not ask for. I brought the car in and specifically asked for warranty repair, and showed the web page with the details about the warranty repair relating to the web page I showed them. What I signed was in the assumption that it was in relation to what I asked for. If the paperwork they have shows something different,  then their people wrote it down wrong and are deceivers and Liars. I DID NOT ASK FOR ANYTHING EXCEPT WARRANTY REPAIR WORK. When they ran the computer diagnostic test, they did so without my permission. What they charged me for was for running a computer diagnostic test that I didn't ask for, then they wouldn't let me have my van until I paid a convenience fee for running the test. They are deceitful and liars. Their paperwork is false and has nothing to do with what I asked for. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/24/2024

  As the customer stated he went on the assumption that the repair would be covered.  The part that failed did not relate to the warranty extension.  Again this is why the advisor performs the write up with the concerns and has the customer sign off for authorization before and diagnostics are performed.. 

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21670865
  
  I am rejecting this response because:

  The response does not address my concerns at all. I took my van to a mechanic who used the computer diagnostic tool but did not find the problem, so he opened the door and found the faulty part. He called the dealership and asked about that part and they told him the part was under warranty and I should bring it to the dealership for warranty repair and should show the dealer the specific web page relating to that part. I did so but the dealer did not open the door panel to look at the part, all they did was run the computer diagnostic WHICH DOESNT FIND THE PROBLEM. And I didn't ask the dealer to run the computer diagnostic test, only to fix the part under warranty. The dealer did not do what I asked, and ran an unnecessary diagnostic test which I did not ask for and then they made me pay for the test i didn't ask for in order to get my van back. Their behavior is dishonest.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son purchased and I cosigned for a Jeep Cherokee a couple of years ago with his wife. I was there when the finance manager worked out a deal to roll both of their cars that they owed a few thousand on into the new SUV, however, he did not explain to any of us that there was a thing called "negative equity" and we were also told that they were paying off some of what was owed based on the trade-in values. I don't see how that happened when I look at the balance and when my son went to refinance it because he can't afford $837 per month, he was told he had to pay close to $9000 first. The finance manager stated that after about 3-6 months he could refinance it at a lower price, but never once did he state anything about negative equity or we would not have gone that route. We would have never agreed to $837 per month and then to refinance it pay several thousand more. Now my son has got another vehicle for his business and my other son has taken over this SUV because he needed a car, but he can't afford this either. No one will refinance without a hefty amount of money, so we are going to probably have to voluntarily surrender this vehicle, which is the last thing we want to do, but may have no choice. We want them to refinance the vehicle to a much lower payment or pay off the negative equity they didn't tell us about. I didn't file a complaint with the BBB because we wanted to give them the opportunity to make this right and I've tried speaking with them, emailing them and filing a complaint. They have yet to make any offer to make things right.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my 5 month old Jeep Wrangler 4xe Sahara for warranty work due to the steering wheel shaking bad. This was on 9/16. Days passed with no call from the dealer. Finally I called only to be told parts were ordered and the Jeep would be ready 2 days later. Those 2 days came and gone and no call. Called again 9/22 and was told more parts are needed and the jeep would be ready be monday or tuesday following week. No phone call again from the dealer. I called tuesday at 12 pm and asked that somone call me with an update. Dealer once again did not call. I called Wednesday at 9am and was told my jeep would not be ready for 15-20 days. How is a dealer can keep you vehicle for that long? Something must be done. They refuse to apologize or anything. Just say what do you want us to do. Borderline theft. I am paying monthly for a brand new car they are keeping.

  Business Response

  Date: 10/02/2023

  The advisor has informed the parts showed an eta of 10/2/203  as of now the part has still not arrived,  we have the customer in a rental vehicle at no charge to him.  Unfortunately there is a strike at our depos and getting parts have become more difficult to get. The last phone calls were last Wednesday and Friday. Unfortunately part delays will be inevitable for an unseen time because of the strike.  We do apologize for his inconvenience and I will be more then happy to help

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle Purchase Date: July 13, 2023
  2022 Jeep Wagoneed Series III
  Less than 40k miles
  
  I purchased a CPO vehicle, which, according to Jeep, is a 120+ point inspection. Anything that is not in working order should be fixed before selling.
  
  When I drove the car off the lot, I noticed shaking when braking. I notified the sales associate, and they let me know CPO would cover it. I took the car to service, and they told me the rotors and pads needed to be replaced at a cost of over $1,000. They said that it was in working order during the inspection and that they were not responsible for any damages or wear that happens once the car went on sale. (I don’t think rotors and pads go bad overnight if they were in working order during the inspection.)
  
  I attempted to work with the managers in sales and service. None of them responded, and the associates I spoke to said they were not responsible.
  
  I involved Jeep Corporate in my dispute, and the dealership refused to work with them. Jeep even offered them credit to complete the repair, and they said no.
  
  After waiting four weeks, they are now saying the price has gone up and charging me $1,400 for the repairs.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new jeep gladiator from Seminole Dodge Chrysler Jeep about 1 year ago. Upon arriving for my first oil change and tire rotation, I had other issues that needed resolution. I was greeted very rudely and following that they had my vehicle for 4 days with no communication. I picked up my vehicle and was told parts would be ordered and someone would be in contact with me. I never heard from anyone. I took my vehicle in again this year 7-23 for an oil change and tire rotation and told them again about the parts. They said they would be ordered and someone would contact me. They did contact and stated parts were in I scheduled an appointment for 8-3. Again no communication. I reached out to them Fri they said vehicle was in the shop I said will it be ready for pickup today they said no tomorrow (which would have been Saturday 8-5. I called late morning Saturday I was told vehicle wouldn't be ready till Monday. I said I'll be down to pick up my vehicle today. They offer no loaner cars during this process. So for a total of 7 days they couldn't fix the 3 simple issues that needed to be fixed and no one could communicate either. Pretty poor business practices as far as I'm concerned.

  Business Response

  Date: 08/07/2023

  I received an email from the customer this past Sunday.  I called and left a voice mail this morning so we can set up an appointment and get the items we ordered for him installed.  I am the new service manager and I am working out these concerns Mr.  ***** has mentioned.  We do have loaner vehicles available as well.  I am 100 percent able to correct his concerns and get everything addressed in a timely manor.  I am doing the proper changes to make sure he does not experience something like this again.