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Business Profile

Training Programs

Aurora Training Advantage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving constant emails from this company for trainings. I do not recall ever subscribing to an email list, and I would like for my email plus any other emails with the @****************** domain to be removed from the list.

    Business Response

    Date: 03/19/2025

    Business
    Most Recent Message
    Date Sent: 3/17/2025 5:10:24 PM
    Thank you for bringing this to our attentionI completely understand how frustrating unexpected emails can be. I have unsubscribed your email and ensured all emails from the @****************** domain are also removed from future marketing communications. We do not scrape emails from websites and take privacy very seriously. If you have any further questions or concerns, please feel free to email me directly at *********************************** We're always here to help, and we sincerely appreciate your patience and understanding as we resolve this matter.

    Customer Answer

    Date: 03/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never gave my email to this company and have been getting bombarded with emails from several different employees; given the complaints already made about this business, I will not be engaging with their likely malicious unsubscribe links. Please remove my email address and any with the same domain as my email address from all lists and databases at your company and do not add them again.

    Business Response

    Date: 12/18/2024

    Thank you for taking the time to share your concerns. I want to personally apologize for any frustration caused by the emails you received and assure you that weve taken immediate action to resolve this issue.

    After reviewing your opt-out request, I have confirmed that your email address has been removed from all of our communication lists. Our system is designed to respect these requests in full, ensuring no further contact is made. I appreciate your patience and understanding as we worked to address this.

    We value feedback like yours as it helps us refine our processes and ensure were providing the best experience possible. If theres anything more I can do to assist or if you have additional concerns, please dont hesitate to let me know.
    Again, I deeply regret the inconvenience this caused. I hope this resolution meets your expectations, and Id greatly appreciate it if you would consider updating or closing your complaint.

     


    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although it would have been best if the response included confirmation that all emails sharing the domain of our company were also removed, as I had requested in the complaint.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same issue as others here. I never signed up for their emails and am being repeatedly solicited by multiple people/email addresses. I asked this company to remove my predecessor's email address from their system and they started emailing me instead (that is not what I asked for at all). So, I asked *********************** (a person who may or may not exist) to unsubscribe me as well, well guess what? Now two other bozos from this organization are emailing me. This is like ******** and the Hydra, cut one head off for two more to pop up. I am not interested in doing business with a company that operates this way. I know their response will be to offer their sincerest apologies (empty words), but what I would like for them to do is not solicit people like this. Your apology isn't sincere if you keep doing it to others repeatedly. I want nothing to do with your company. STOP CONTACTING ME.

    Business Response

    Date: 04/26/2024

    Hello ***,

    I received your BBB complaint and wanted to address it as soon as possible.  We received your opt-out request yesterday evening.  We always honor opt-out requests and I have removed your email address from any further communication as requested. The way the opt-out works is that if you opt-out from any email you will stop receiving all emails. This makes the situation you are describing, in which you opted out of one email and then started receiving other emails, not possible within our system.  I would greatly appreciate your time in closing or removing the complaint. I apologize for the inconvenience and I hope this resolution is to your satisfaction.

    Please reach out to me if there is anything else I can assist you with.

    Thanks,

    *******************
    Director of Customer Experience
    ************
    **********************************

    Customer Answer

    Date: 04/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive daily emails from @ata.auroratrainingadvantage.com. In the last month I have received close to 30 from 5 different members of the team and unable to unsubscribe for emails that I never signed up for.My intention is to have my email be removed from the mailing list and not to receive an unsolicited email from @ata.auroratrainingadvantage.com again.

    Business Response

    Date: 04/12/2024

    Hello *******,

    Let me start by sincerely apologizing for the inconvenience. I received your BBB complaint and wanted to address it as soon as possible. We always honor opt-out requests and I have removed your email from any future marketing campaigns. I would greatly appreciate your time in closing or removing the complaint. Again, I apologize for the inconvenience and I hope this resolution is to your satisfaction.

    Please reach out to me if there is anything else I can assist you with.

    Thanks,

    *******************
    Director of Customer Experience
    ************

  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are constantly getting emails for training with no option of unsubscribing just like everyone else. I'd like to give a list of everyone at my office and get us removed. This has been going on for at least a year. I personally get 10+ emails a week from this company.

    Business Response

    Date: 03/25/2024

    Hello ********,

    Let me start by sincerely apologizing for the inconvenience. I received your BBB complaint and wanted to address it as soon as possible. We always honor opt-out requests, but I understand that your security may be blocking the unsubscribe link.  I have removed you and anyone else from your domain from receiving future communications. I would greatly appreciate your time in closing or removing the complaint. Again, I apologize for the inconvenience and I hope this resolution is to your satisfaction.

    Please reach out to me if there is anything else I can assist you with.

    Thanks,

    *******************
    Director of Customer Experience
    ************

    Customer Answer

    Date: 03/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have removed all of our emails from their system.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I started working at my job in October 2023, I have been receiving at least one email a day at my work email address from various employees of this company advertising training seminars. I never signed up for these emails, nor are these training seminars being offered through my employer, so I'm unsure how they obtained my email address. I've attempted to unsubscribe, but my employer's internet security software considers these malicious emails and will not allow me to click the link to unsubscribe. I've tried blocking and marking as spam, but that has been nearly impossible to maintain since once you've blocked one email address linked to an employee there, they just start sending them from another employee's email and the cycle continues. I'm requesting that my email address and ANY email addresses they have under the domain "@esd.ny.gov" be removed from all future mailing lists. I work for a very busy state agency and all training is handled through ************** so there is zero possibility anyone here would be interested in any training services they are offering. Thank you.

    Business Response

    Date: 03/19/2024

    Hello *********,

    Let me start by sincerely apologizing for the inconvenience. I received your BBB complaint and wanted to address it as soon as possible. We always honor opt-out requests, but I understand that this option was not available due to security software.  I have removed your email address and all emails with same domain from any further communication as requested. I would greatly appreciate your time in closing or removing the complaint. Again, I apologize for the inconvenience and I hope this resolution is to your satisfaction.

    Please reach out to me if there is anything else I can assist you with.

    Thanks,

    *******************
    Director of Customer Experience
    ************ us why here...

    Customer Answer

    Date: 03/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same complaint as others. I want to be removed from their marketing email list. I have submitted to be unsubscribed. Please make sure this is done ASAP.

    Business Response

    Date: 03/09/2024

    Hello *****,

    Let me start by sincerely apologizing for the inconvenience. I received your BBB complaint and wanted to address it as soon as possible. We always honor opt-out requests.  I can see that you opted out yesterday and you will not receive any further communication. I would greatly appreciate your time in closing or removing the complaint. Again, I apologize for the inconvenience and I hope this resolution is to your satisfaction.

    Please reach out to me if there is anything else I can assist you with.

    Thanks,

    *******************
    Director of Customer Experience
    ************

    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business somehow got ahold of my email address and has been spamming me with countless emails for a couple of months. I've unsubscribed and blocked the domains, but somehow, they keep coming back. TAKE ME OFF YOUR LIST FOR THE LOVE OF GOD.

    Business Response

    Date: 02/28/2024

    Hello *******,

    Let me start by sincerely apologizing for the inconvenience. I received your BBB complaint and wanted to address it as soon as possible. We always honor opt-out requests and I have removed your email from any future marketing campaigns. I would greatly appreciate your time in closing or removing the complaint. Again, I apologize for the inconvenience and I hope this resolution is to your satisfaction.

    Please reach out to me if there is anything else I can assist you with.

    Thanks,

    *******************
    Director of Customer Experience
    ************

    Customer Answer

    Date: 02/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same complaint as everyone else. They somehow obtained multiple email addresses from our company and continuously spam all of them with emails about paid webinars that we NEVER opted into! I originally tried unsubscribing multiple times, but that didn't stop the emails. I since started blocking their domain names from emailing us, but every couple of months or so they start sending from another domain name even though I'm forcing all of their emails to bounce back to them as "Rejected". Is it not clear to you that we don't want your damn emails?! Do you want to drive away potential customers? Because this is how to do exactly that. If I was ever going to use your services before, I'm absolutely not now and I will be glad to tell anyone else not to. Don't contact me, I don't want your fake apology template, just knock it off with the spamming and figure out better ways to gain customers.

    Business Response

    Date: 11/22/2023

    This response is directed to the BBB as the individual who opened the complaint requested to not be responded to.  I will leave it up to you if you would like to forward this or if you choose not to.  We honor all unsubscribe requests and we have no record of unsubscribe requests being submitted for this domain.  I have now removed that domain from any further marketing efforts as requested in the complaint.  Let me know if there is anything else I can assist with or if anything further needs to be done to close this complaint.

    Thanks,

    Joe ******
    Director of Customer Experience
    ************

  • Initial Complaint

    Date:08/02/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aurora training advantage sends spam regularly for training webinars. I have never signed up for these and do not wish to receive them. They do not give the option to opt out, but I have emailed them several times and responded to the sender, Erin R******, to take me off my list. The emails have not stopped.

    Business Response

    Date: 08/02/2023

    Hello *******

    Let me start by sincerely apologizing for the inconvenience. I received your BBB complaint and wanted to address it as soon as possible. We always honor opt-out requests and it looks like your email was removed from our system yesterday by Kathleen Colon when you emailed us. I would greatly appreciate your time in closing or removing the complaint. Again, I apologize for the inconvenience and I hope this resolution is to your satisfaction.

    Please reach out to me if there is anything else I can assist you with.

    Thanks,

    Joe K*****
    Director of Customer Experience
    ************

    Customer Answer

    Date: 08/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

Aurora Training Advantage LLC is NOT a BBB Accredited Business.

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