Business ProfileforDel-Air Heating, Air Conditioning, Plumbing And Electrical

Delair sold ** an Air Purification System in 2021, Platinum IAQ Polarized Air Cleaner and UV Light System. We have had a continual A/C Maintenace Contract with them since 2017. Numerous attempts have been made over the past two/three years to check on the Air Purification system to see if it was working as it should be and if anything was needed. All the maintenance technicians have ignored it say it's fine. After requesting an experience technician come out and review the system, it was found that the system was not working, UV light was gone, Filters had not been replaced since install and bacterial growth had formed in the air handler. After much discussion Delair were to order the new Electronic Filters and UV light and make a complementary cleaning of the blow wheel. And we have been waiting. This has been going on since February and we still have No resolution. Technicians arrive but have no replacement parts and no phone calls are returned to follow up on when the parts are going to be in. We reluctantly agreed to pay for these parts even though we feel that it was the company's responsibility to have advised and maintained the Air Purification system as part of the twice-yearly maintenance contract we paid for year on year. We would have ordered equipment if we were told we needed to. To date we have had no further calls about delivery of replacement parts, even after numerous follow up calls. It is totally unacceptable. We have had an increase in colds, sore throats, headaches all which we now believe is a direct result of the system not being correctly maintained by any of their technicians attending our maintenance visits. I see the same issue has been raised here recently so we are not the only ones that paid for a service and system that was not adequately maintained by the company that sold it. Delair you need to do something about repairing this system.A full detailed account is in the attached letter.