Business ProfileforSeminole Chevrolet

On October 21, 2023, we started calling the service department to get more information since the side airbag of our truck deployed running while we were on our way to a baseball game. After calling more than 10 times, calling the sales department to get someone (Greg) on the phone, sending a message via multiple chats, and calling another dealer, we finally got in touch with the service department. Finally, we could speak with Dominick on Wednesday( Oct 25, 2023). We coordinated and even let him know the truck will be delivered on Thursday. Around 3:30 pm the truck was delivered on Thursday(Oct, 26 2023) no courtesy call. I arrived at the dealer on Thursday night wondering about future steps. Dominick was not there (he didn't even tell me in our phone call that he would not be). Unfortunately, even though the truck was delivered around 3:30 p.m. on Thursday, no one could let me know where the truck was. I left the dealer with just a presentation card, hoping someone would call me the next day.I did receive a call from Dominick on Friday ( oct 27,2023) to let me know that the truck was there and someone would take a look that evening or Saturday (oct 28,2023). I received a call on Saturday from Dominic advising that since the truck was lifted, the repair will be 6k approx. Nothing was mentioned about the recall of the front airbag. No more details were provided, no apologies for the delay, and no caring values or asking if we were okay or needed anything. He questions why the truck doesn't have a rug and why the truck has so much sand. I told him to send over the quote and all those statements in writing so we can decide on future steps. He advised he would send it on Tuesday (October 31,2023) We proceeded to go to the dealer on Monday (Oct 30.2023) since we needed a car and an answer after more than a week of this issue. The car insurance advising was the dealer's responsibility, and the dealer was not accurate as well Second Part on the next post