ComplaintsforXtreme Roofing & Construction
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My Company did a job for Xtreme roofing about 3 months ago removing and installing some windows in a residential complex in *********. Since November we have been waiting to collect the money they owe us for the work done and they have not paid us anything. Every week they tell us that they are going to pay on Fridays and it has been a lie. They play with people's time, work and money. They are not responsible. They owe us almost $10,000.Business response
02/02/2024
Hello,
We have maintained ongoing communication with the subcontractor, informing them that the customer has not remitted payment for the work carried out. In accordance with the terms and conditions outlined in our subcontract agreement, payment to subcontractors is contingent upon our receipt of payment. The subcontractor is fully cognizant of this policy. Moreover, in a gesture of goodwill, we provided them with a financial assist of a few thousand dollars, even though it was not a mandatory obligation on our part.
Regrettably, due to the dissatisfaction with the subcontractor's performance, we have engaged another subcontractor to finalize the remaining work. This decision was made to address the customer's concerns and uphold the standards expected in our projects. Once payment is received for the overall job, the subcontractor in question will also receive their compensation. We understand the complexities of this situation and appreciate everyone's cooperation in navigating through it.
Thank you.
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Contact Information
Business hours
Today,8:00 AM - 7:00 PM
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.