Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quality Craftsman wants to charge me $375.00 to repair which I refuse to pay what is shown in the pictures below is the materials they used did not hold up and the shoddy craftsman of sealing the tile after a year and 5 months.

  

  Business Response

  Date: 07/08/2025

  We appreciate you sending photos of your concerns.  We provide superior products and back them up with industry best installation.  Your new shower was installed correctly and it looks amazing!  At the time of installation you were informed that cleaning was your responsibility and we provided Care and Cleaning Instructions with recommended Products to keep your shower clean and mildew free.  Routine cleaning is important to maintain a clean shower.  We've attached a few photos to show the before and after conditions of your shower.  We are happy to provide the service to resilicone your shower since it is outside of your warranty period.  Please let us know if you'd like to have the service completed.

  

  Business Response

  Date: 07/08/2025

  BEFORE IMAGE

  

  Business Response

  Date: 07/08/2025

  AFTER IMAGE

  

  Business Response

  Date: 07/08/2025

  AFTER IMAGE

  

  Business Response

  Date: 07/08/2025

  AFTER IMAGE

  

  Business Response

  Date: 07/08/2025

  BEFORE IMAGE

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23554089
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** Lou *****

  Customer Answer

  Date: 07/08/2025

   

  Clearly the pictures I attached do not depict not cleaning the areas but gaps where the silicone area has failed.  I directly emailed the company and told them that I would post these picture on social media under there Company showing that the silicone did not hold.  The work was done February 2024 not December when I signed the contract.  It took Quality Craftsman to book the project and being this is 2025  5 months after the silicone was done the material failed.   I talked to **** ****** on the phone after I sent Quality Craftsman the following email : 
  Don't worry I am filing numerous complaints already and will post on social media with the pictures I sent you. 
  And I am saying it is the material that you used for this to happen and the shoddy workmanship.   If you remember they had left NOT properly repaired the drywall near the toilet so they had to fix that and I had to repaint that side of the wall and that shows shoddy workmanship.  This definitely proves the kind of workmanship you do.   Filing a complaint Florida Attorney General as well ! 
  After I sent this email Quality Craftsman called me and told me they will schedule someone to repair this week. I have yet to hear from Quality Craftsman as of today July 8th. 

  

  Business Response

  Date: 07/09/2025

  We are standing by the fact that we did a first quality installation and used industry best products installed to the manufacturers specifications.  Unfortunatly, she is outside of her Warranty Period.  We offered to complete the service at a minimum cost and she rejected the offer.  This is a clear situation of a lack of maintenance and failure to properly clean and care for the shower.  There is a history of neglect and a lack of proper care as evidenced by the before photos.    As for the drywall, the issue was addressed immediatly and repaired to her satisfaction.  It was only a very small touchup repair.  (Photos Attached)

  

  Business Response

  Date: 07/09/2025

  Drywall Repair Photo Attached for Review

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23554089
  
  I am rejecting this response because:  What does

   MESSAGE FROM BUSINESS:
  
  Drywall Repair Photo Attached for Review   What does this mean ?  There was no other statements left to read so I am rejecting their response 
  
  Sincerely,
  
  **** Lou *********

  

  Business Response

  Date: 07/17/2025

  Everything was corrected and repaired to her satisfaction at the time.  She even told our team how happy she was.  Now this is an attempt to disparage our company in an attempt to get something for nothing.  She is out of warranty and she is not happy about it.  We offered to provide the service and she wants it for free and is using this platform to discredit us.  We stand behind the work and the installation.  Everything was completed correctly & professionally.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23554089
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 7/17/2025 8:53:11 PM
  

  What are they talking about  They had to come back a week after the replacement because the wall on the side of the shower was bulging and the had to repair it and I had to paint it 

  How can they say that the silicone caulking which  has deteriorated is guaranteed only for a year when the complete replacement of my shower has a five year warranty?  The water will seep inside of the panel and it is because the material they used to seal  the shower tub was expired sealant.  

  I am going to contact them again because this time I am about to put this issue on Instagram Tick Tock as a video and show the pictures sent to them so people can see what I am going through with this company and shouldn't be in business if they do this to others. 

  I am waiting for Florida Consumers Department  to contact them to help me to resolve this issue. 

  
  
  Sincerely,
  
  **** Lou *********

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not stop robocalling me. Its just nonstop, 5 times a day, all because I filled out one form a month ago. Ive asked them several times to stop to no avail. Maybe this will make them stop..?

  

  Business Response

  Date: 06/09/2025

  We are sorry for your inconvienance.  We have not spoken with you and had no notice to stop our attempts to contact you.  We erased your information from our files.  You will not be contacted by us moving forward.

• Initial Complaint

  Date:03/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not do business with this company if you expect follow through on repairs after the project is completed. They completed a project for me in 11/2019 which I have been very happy with, until recently, when the bottom flap on my shower door started to detach allowing water to escape the shower onto my floor. I have left messages and sent emails every day this week but have yet to hear back from anyone other than the salesperson who calls me every morning to try to set up my project. I have offered to pay for the replacement piece which I can't imagine would cost more than $5 or $10, I just don't know where to get the item I'm in need of. I would never contract to do another renovation with them knowing that they care nothing about their customers after the project is done. I left an online review hoping to trigger some kind of response or phone call, but interestingly enough the review simply disappeared overnight.

  

  Business Response

  Date: 03/28/2025

  *****, we appreciate you reaching out.  We apologize for the initial confusion from our **************** Team.  They did not have access to your information because it was in an older CRM.  I was out of town with no access to computers until yesterday.  Thanks for speaking with myself and our ********************* today.  I believe they provided the name and contact information for our glass supplier.  They will take great care of your maintenance needs.  We are here for any other construction needs or services.  You now have my number and I am available if you have any other issues.  Thanks very much for your business.  We appreciate the trust you placed in Quality Craftsmen.

   

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Business owner, **** *****, contacted me to rectify the matter.

  
  Sincerely,
  
  ***** Speaks

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022. I received a complete roof replacement from Quality Craftsmen LLC.The sale of the roof came with a 10 year Workmanship warranty from quality craftsman and without informing me, they included an additional 10 year warranty from ******************, which included workmanship as well, adding $2500 to my contract.On October 9, 2022 I noticed discoloration on a wall in my bathroom.On Friday, October 11, I contacted quality craftsmen and explained the issues I was experiencing in my home. They immediately told me the damages were due to hurricane ****** and I needed to contact my homeowners insurance. They did not treat me well. I was convinced this had nothing to do with hurricane ******. It was very minor in my area.I have 3 separate estimates from water restoration companies for the damages in my home.They have confirmed water entered from the valleys of the roof due to missing flashing.I have also received estimates from 2 different contractors suggesting a complete roof replacement.Unbeknownst to me there were several more issues with the roof. The roof was installed with no flashing in the valleys which caused an immediately leak. Other concerns include poor insulation of the hip, the ridge shingles and shingles covering an active dryer vent. Which is a major fire hazard!!!I sent the a picture of that immediate leak, which was dated July 3rd. 2022, proof of poor insulation. Mr. **** ***** denied my claim before I even failed a one. Quality Craftsmen was not willing to be of assistance. The owner himself sent me a text asking me. Where is the flashing, who removed the flashing?I have proof of this.With all of this information, ***** ***** refused to come out and even see the damages for himself to determine if it was a hurricane or workmanship issue. Please keep in mind Quality Cratsmen subcontracted this work. Im currently living in a home with a fire hazard, black mold and mildew all due to incompetence.I need help!

  

  Business Response

  Date: 12/17/2024

  We have spoken with Mrs. ***** numerous times & explained the situation and how she can proceed with her home repairs.  Any delay in repair is caused directly by Mrs. ***** & her delay in filing a ************** Claim for Storm Damage.  This is 100% a Hurricane Store Damage Claim & NOT A LEGITIMATE WORKMANSHIP CLAIM.  Her route to the roof repair is through her ********************* Policy under the Wind Coverage section.  She will need to pay the Insurance Deductible to begin her roof repair through the ********************* Policy. Quality Craftsmen is Not Responsible for the damage to her roof.

  You have to be State Licensed & Insured to complete roofing installations in ********  We are State Licensed & we followed all State & Manufacturer's Best Practice Guidelines for the roof installation. We Permitted & Installed a new ***** Corning Roof in June of 2022. There were "Multiple" Roof Inspections by the Building Department.  They Photographically & Physically Inspected every step of the installation.  On the Dry In Inspection, they specifically inspect All Decking Fastener Installation, ALL FLASHING, All Underlayment Installations & All Roofing Cement Sealant on exposed Fasteners.  They then return to complete a Final Inspection where they review the Shingle Installation & Mechanical Fasteners.  We handled all of Mrs. ****** inquiries in a professional manner.  After Hurricane ****** on September 26th 2024 &  Hurricane ****** on October 9th 2024, came through ***************, she contacted us on 12th of October of 2024, reporting missing flashing and  roof damage.  Both Hurricane ****** & ****** carried storm force winds & blowing debris.  I infromed her she needed to contact the ************** Company to handle the loss.  Hurricane damage is not a warranty or workmanship item.  It is clearly Wind Damage caused by the Hurricanes.  This is Not a legitimate warranty claim

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22684987
  
  I am rejecting this response because:
  

  I appreciate the quick response from QC. However, I live in ************** and neither hurricane caused damages in my area.
  I have included two photos of my home from March 2024, prior to any hurricane. As you can clearly see there is NO flashing on the roof. 
  QC is not addressing several things. 
  They would like me to believe the hurricane removed the flashing on BOTH sides of the valleys of the roof, the exact points of water intrusion. QC did not address the Shingles over an active dryer vent. A major fire hazard, nor the overly wet, damaged plywood in the attic..

  And if the Flashing was installed why did they ask me Where is the flashing and who removed the flashing I have the text..

  That does not occur overnight!
  It has been ongoing since the installation. The photos do not lie.

  I contacted The City Of ******** in reference to the inspection on my roof, asking how could it have possibly passed inspection?.  I was told that the majority of the inspection is done via affidavit. 

  I will continue my course of action towards Quality Craftsmen. 

  
  Sincerely,

  
  **** *****

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps calling and texting me unsolicited througout the day and night. I have blocked them, calls and texts continue. I never contacted this business or did business and need this to cease immediately.

  

  Business Response

  Date: 09/06/2024

  Thanks for reaching out to us.  We have placed you on the DO NOT CALL LIST.  We received your request for information for our services from one of our Lead Aggregators.  You completed an Online Form 2 days ago on 9/4/2024 at 6:19PM. We understand you no longer request service.  We will not reach out to you again.  If you change your mind and want to move forward with a new Bathroom or Shower, please reach out to us directly at #************.  Thanks and have a wonderful day.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22245787
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 9/6/2024 1:31:12 PM
  

  I did not request any information from anyone.  I do want to be placed on do not call list immediately from this company and whomever they received this"request" from.

  Thank you

   

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Quality Craftsman for a complete bathroom remodel on 2/16/2024. On May 20th, the installers begin working on the bathroom. Today, as they were setting up, they received a phone call, and without providing any reason, they picked up everything and left. The installers could only tell us that management instructed them to pick everything up and leave. We attempted to contact the people we had dealt with previously for answers; no one answered, and all calls went straight to voicemail. We had an officer come to take an incident report for our records. Later in the day, my husband received a text message with pictures of the bathroom stating that the electrical was not in code - the pictures were from February 17th, when we had started demolition to see what we were dealing with, and some electrical was exposed. Those are the photos on which they based their decision instead of the new images the installer sent or instead of getting clarification from the customer. Mind you, the installer received a call from his manager telling him to leave while my husband was beside him. The manager could've just told the installer to pass the phone along to my husband so he could explain the problem and resolve it immediately - the electrical is complete. They could've sent someone out to inspect prior to blowing off a 23k job. They could've communicated. They could've looked at the pictures the installer took daily and seen the completed electrical. I can think of numerous other ways that this could've been handled. Furthermore, we are on the third installation day; Quality Craftsman should have addressed any issues before installation since day one. Now, I have a bathroom that is in worse shape than when it started - I at least had a functioning toilet, sink, and floors.

  

  Business Response

  Date: 05/23/2024

  We have an agreement to install a new Onyx Shower, a customer supplied Shower Door, Vanity, Toilet & Luxury Vinyl Plank Flooring.  We began the project & completed the demolition.  When we arrived back on the 2nd day the customer had begun new workwork on their own to included electrical work & wanted us to install additional items not in the contract.  THese included; a recessed lighted mirror, a seperate cabinet above the toilet, a heated towel bar, scrape & patch the popcorn ceiling & other items.  The electrical work was done improperly & appears to be a potential fire hazard.  They want us to correct the improper work & install these additional items for free.  They feel they are paying enough & we should just trow in the additional work.  The customer then said he would pay the installer on the side to just do the work.  This is not how we operate & we cannot take on the responsibility for correcting the deficiencies in the work the owner or another party preformed.  We asked the owner to have the electrical work corrected & we are ready to complete the work we agreed to do per the contract.  We have photos of the completed work & the problem areas.  We have documented all conversations with the owner.

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21749216
  
  I am rejecting this response because:
  

  None of what was stated here is factual. 

  After my husband had a conversation with *** and ****, it was abundantly clear that the issue was **s lack of communication. Furthermore, *** decided to make mention of the contract. Also, please note that what is stated below is also in an email that was sent to **** Upper on 5/23/24.

  After reviewing the contract, I would like to make a few points. 
  
  4. Existing Facilities. We will not accept any responsibility for
  the current condition of existing plumbing, electrical, structures,
  surfaces, drainage, etc. If, during the installation of ** products,
  we determine that the existing systems are deficient needs repair
  or adjustment, ** will notify you as soon as reasonably practical.
  If repairs or modifications are needed, you *** incur additional
  expenses to have any items corrected before the ** installation ***
  be completed.
  
  
  This does not state that in the middle of installation, the installers will be instructed to pick everything up and walk off the job without telling the homeowner what is happening. It took an ************* officer to get a hold of someone who would provide an answer. I will be discussing this interaction more below.
  
  
  11. Force Majeure. ** shall not be held liable for any loss,
  damage, or delay in connection with this agreement due to delays
  in transportation of materials, accidents, theft, fire, labor disputes,
  inspections, insurrection, acts of God, or any other cause beyond
  **'s control.
  
  
  I do not see anywhere here where **'s lack of proper communication, inability to clarify issues with a homeowner before demanding installers to walk off the job site, or misunderstandings in communication with installers absolves you from any liability. If there was an issue with the electrical, a phone call should have been placed immediately to the homeowner to address said issue. The "issue" was from a photo taken in February. Communication would have prevented this entire debacle. My husband was advised that ***** attempted to call. Please understand that I am ALWAYS available via cell phone during the workday due to my line of work. I will always call back within the hour if I cannot immediately answer. I do not have any missed phone calls, I did not receive any text messages, and I did not receive an email from anyone at ** before the installers abruptly left. Furthermore, when the installer received his call, my husband was beside him. That would have been one opportunity to address the matter. Shortly after the installers left, I texted him at 10:17 AM to ask what happened. He responded that the manager had advised him of an issue, so he had to pick up all the materials and leave the home. I asked him to please have the manager call me to discuss the matter;  after confirming that he asked the manager to do so, I waited and never received a call. Despite my husband and I making numerous calls, it wasn't until Officer ********* with ****** PD made a phone call that ***** answered. However, due to being on Officer *********** phone, my husband needed to call her back from his phone. He advised ***** that he would call her back within the minute, which he did over three times, but she never answered. It is abundantly clear that communication seems to be an issue. 
  
  
  14. Wall or Other Repair. If during the installation phase, ** is
  required to perform unforeseen repairs to your existing walls,
  plumbing, electrical or framing we will notify you immediately of
  any additional charges that *** apply.
  
  
  That's the problem, ** didn't. 
  
  
  Please understand that I am not looking to be adversarial. Still, I think it is highly unfair to expect a customer to accept this unprofessionalism and lack of work ethic and pretend this never happened. Our bathroom was to be completed by today. I understand that delays happen; however, according to item 3 of your contract, 
  
  
  "If the installation takes more than one day, customer agrees that **
  shall not be responsible for any reimbursement, discount, or any
  other type of compensation to you for claims of inconvenience or
  any other damages. Delays due to permits, inspections, weather, or
  natural disasters *** occur."
  
  
  These delays are not due to permits, inspections, weather, or natural disasters. It's due to **'s inability to communicate appropriately, which is now creating a delay of their own making. ************, and you advised my husband that a new installer can only be scheduled for next week. At this point, I have a completely unusable bathroom, and my family is spending the extended weekend at my home. At the very least, we needed floors, a toilet, and a sink. 
  

  As of today, I have yet to hear back from anyone regarding my email. I sent both **** and *** a text message this morning and **** silenced his notifications. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/29/2024

  We have been in communication with **************** & we last spoke with her on 5/28, Tuesday afternoon.  We discussed removing everything from the agreement outside of the wetspace & installing the shower only.  With her conscent, we agree to install the Shower Only & finish up the project.  In the last communication, she agreed to these terms & she stated she would speak with her husband & they would follow up with us.  We attempted calling today (5/29) & we have not received a response.  We stand ready to install the shower to get the project completed.

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21749216
  
  I am rejecting this response because:

  We are still trying to work out the fine details of this contract. We have agreed to the price; however, I am not pleased with the owner, *******************, demanding that I delete my reviews prior to commencing the work, which sounds like an extortion-like tactic and is very distasteful. He is demanding that we remove the reviews, stating that we have done "irreparable damage" to his business. It seems that ************** is unaware of how business reviews work. I have agreed to amend all reviews to reflect resolution of this matter and would be happy to get this work completed. However, demanding that reviews be completed prior to commencement of work borders on extortion. I believe in being fair, and I will amend my reviews to reflect both resolution of this matter and the excellent work that the installers have done up until they were instructed to leave and work done once the shower is completed.  
  

  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/03/2024

  We are in communication with the customer & we prepared a Change Order to remove all items from the agreement & only install the shower.  We reduced the outstanding amount due to an agreed upon amount acceptable to both parties.  We are putting the project back on the schedule for installation. The ********************* is working with the clustomer to reschedule the installation as quickly as possible.

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quality Craftsmen sold me a bathroom remodel totaling $33,806. They sold me financing and took $17,000 at time of signing the contract. I cannot get answers from them, they have my money, damaged my credit, and now will not contact me back. At this point they have fraudulently taken my money and not given me any hope for a completion on this project. The salesperson, Preston, was being helpful then Jim (manager) apparently told him to not talk to me anymore. They have my money, screwed up my credit - I want the job done.

  

  Business Response

  Date: 07/12/2023

  That is quite a tale. 
  This client signed an agreement with us late on the evening of 5/9.
  Expectations regarding project timing and subsequent steps were clearly stated
  on the signed agreement and further supporting documentation that was signed and
  left with the homeowner. On the morning of 5/16, the client phoned into our
  call center to follow up and was belligerent from the onset, verbally abusive
  and even quite threating (all calls are recorded, and we have preserved this
  recording). He demanded immediate service and threatened to come to our
  business location and take unspecified action if he was not satisfied with the
  response he received. The call center agent was visibly shaken, and the call
  concluded with the customer stating to our call center agent “Good Girl.” 
  Unfortunately, the rest of the call was much worse than even that would imply.
  After listening to this initial call, and several tonally and ideologically
  similar voice mails left for the design consultant on the project, and finally
  we even saw as one of the owners of our company called this customer and
  thinking and truly hoping that maybe “this was just a bad day” and immediately
  after that last call with the customer, the management team quickly concluded
  it was unlikely we would be able to satisfy the client’s unreasonable
  expectations, and it was in the best interest of all parties to terminate the
  agreement and all associated funding. We cannot tolerate abuse of our
  associates in any form, and we will always accept the risk of a bad review to
  protect their safety.  
  The customer stated that we “sold” financing.  We offered financing to the
  homeowner.  We don’t sell financing nor have any vested interest in
  it.  There was never any money paid by the customer to Quality Craftsmen
  or to the financing lender. So, nobody had “any of your money.”  We had
  any and all charges immediately reversed, and the account closed.  Please
  see the attached lender document to that effect.  To state that we
  “Screwed up your credit” is rich.  Your lone credit inquiry amounts to a
  nominal credit impact and that is typically self-repairing within a month or
  two.
  Two final things.  The document that the customer uploaded was not the
  agreement.  It was just a paper guidance leave behind that we make for our
  customers.
  and secondly. . who would write a complaint like this one and also publish reviews
  like the others that they have left on various sites (most of them skiing a
  slanderous slope by the way) and yet still have the last words of this
  complaint state “I want the job done?” 
  
  We wish you the very best in your bathroom search and project.
  
  Thank you
  

   

  This was a second submission as the first attempt would not submit properly.  Thank you

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Bathroom remodel and they didn't contact me and said they needed to update the contract on January 10 with no changes. They were to receive one third of the cost of 12804.00.
  
  They received 6400.00 instead and had this as one third of the cost. That would mean that I would have to pay over 6400 after the job is complete.
  
  The contract wasn't updated so, I cancelled the job after 3 business days. I would like my funds returned.

  

  Business Response

  Date: 03/29/2023

  Hi Ms ******. . We are very sorry that the project consultant made the math error on your paperwork.  We all make mistake but hopefully you  realize that his intent was pure.  We are happy that you have allowed us to continue with the project and we will see you for your installation appt tomorrow morning!  We are looking forward to your beautiful new bathroom! 

  Thank you kindly, Keller from Quality Craftsmen

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022, I contracted with Quality Craftsmen to remodel my bathroom. As of today, November 3, 2022, my bathroom is still not complete because of the lack of "quality" in their work. This is evidenced by, and not limited to, the following issues that for the past two months have not been fixed: 1) Shower installation was a disaster with water pooling under the shower tray to the point that if you stepped one foot in you heard the water. In addition, the water does not drain properly and sits in the base of the shower tray. Water drained into my garage. They wanted to simply shop vac instead of removing the shower to see what was the cause. As an asthmatic dealing with the smell was hard. 2) Tub caulking was not good and in September I let them know that water had drained into my ********** sent a text to ****** (general manager) and a former employee (who tried to help) and nothing was done. 3) The plumbers they contracted with failed repeatedly to fix a leak (lost count but I believe they came out six times) and thus my brand new vanity was damaged. Their initial solution was to fix the shelf. I refused. Finally, the former employee ordered a new one. It arrived October 6 and still has not been installed. 4) The other issues include cracks in the tiles, grouting issues, and baseboards that still haven't been installed since July. The company worked with a subcontractor and plumbing company. I believe the fact that no one from Quality Craftsmen ever came to inspect their work is what has resulted in all these issues. From the start, I have had to repeatedly contact them via calls, emails, and text messages - of which they were often ignored. I finally heard from ****, the production manager, on October 20 in response to my October 6 email. Since then there have been two email exchanges between myself and ****. I am awaiting a concrete plan that addresses all the issues and an assurance this can be completed by Thanksgiving.

  

  Business Response

  Date: 11/18/2022

  Contact Name and Title: *************************
  Contact Phone: **********
  Contact Email: **************************************************************
  Hi ***************,
  This is ****** from Quality Craftsmen. We are concerned about you at this point as we have not heard back from you. We have sent numerous email and text messages (your requested method of communication) but we have also tried to call you over the past two or so weeks. We have long had all of your final punchlist items here ready to go. Please contact us to schedule or reply to our emails and we will happily finish the project. We can provice any proof of correspondence attempts if anyone wishes.
  thank you!!
  ********************************************************
  ************

  Customer Answer

  Date: 11/21/2022

  From: ********************* <*********************>
  Date: Mon, Nov 21, 2022 at 12:08 PM
  Subject: Re: Case ID ********
  To: ***************************** <***************************************>
  
  
  *******, my response is below. Thank you for your assistance.
  
  You had an opportunity to fix these problems months ago and ignored my calls and text messages. Thus, I had no option but to contact the BBB. ****'s subsequent email, which he sent after my BBB complaint, did not address a plan for all the issues that I stated and that your former employee was aware of. Also, I was told that Quality Craftsmen didn't install shower doors, thus I had to hire a company to do so. As stated in numerous emails I have been clear that I do not trust QC to uninstall and reinstall my shower door. I would appreciate a response via the BBB process.

  

  Business Response

  Date: 12/01/2022

  Hi ***************. We have sent numerous emails and texts to you during this time. We were not apprised of your desire to communicate exclusively via the BBB messages until your last communique. We received your materials on November 9th just as planned. We sent numerous messages asking to be able to commence work on either the 12th or 19th of November. We are able to begin on Monday December 12th if this is amenable to you. I just checked on the eta for the shower materials. It shows an arrival to our warehouse on 11/9. I can schedule the installers first of the week to remove the existing vanity and address the patch of the walls behind it and to install the new replacement vanity. At that point we can address the removal of the shower glass, shower walls and base to re-inspect the drain and assure the integrity and functionality of the drain.. Once these facets are completed, we will reinstall the shower base and install new wall surrounds (including the re-installation of the glass.) We will also inspect the tub for proper installation as well as the proper installation and seating of the tub faucet. We will repair any chipped tiles as well any grout areas that possibly warrant touch as well as the installation of any missing baseboard.
  
  Please let me know if you have any questions and the availability of the repairs to start first of the week. If we can begin on the 12th we should be finished within **** days (presumably sooner but would not want to assure that prior to the wet area being removed and reinstalled and verification of your satisfaction.)
  
  A few more points of clarification. . We will find out if there is any inherent leak via any drains or caulking that we installed for you but since this forum is left public forever I must in defense of my company and brand mention a few things. A) we have texts from you to our employee stating that the cause of the tub overflowing was due to a wooden tray that you had resting upon the edges of the tub and that it had been sitting under the flow of the tub filler and caused a large leak. Fair enough but needs to be stated (and I am happy to upload said screenshots if you wish) and B) I know construction can go differently than planned and myself and Quality Craftsmen take ownership of some obvious missed opportunities here but it cannot go unmentioned that you tried to hire the very same installer that did this project to do your other bathroom (on the side.) This is against company policy and I would think that you knew this was "not right." I would think that you wouldn't want he and his team back at your house or there any longer.
  
  In regards to the names of our installers (that will be performing this work) I am happy to provide you with that in an off BBB email as I don't have any right to publish their names in this forum. They are very, very good and they bring our project to the desired happy conclusion and hopefully to your satisfaction. We look forward to starting your project on the 14th, please confirm as soon as possible so that we can place you on the schedule.
  
  Thank you
  

  Customer Answer

  Date: 12/13/2022

  From: ********************* <*********************>
  Date: Tue, Dec 13, 2022 at 9:18 AM
  Subject: Re: Case ID ********
  To: ***************************** <***************************************>
  
  
  My concern continues to be ignored in your responses. I had to find another company for the shower door since Quality Craftsmen said they didn't install shower doors, thus my concern. I am simply asking you to work with the company I hired to ensure the shower door is removed and installed properly. They did excellent work!
  
  Secondly, I am concerned that ****, who never oversaw the project or inspected the work of your subcontractors will be overseeing this work. As you know, ****% of the issues were due to the plumbing company that you hired, including the cracked tiles. That is who I fear returning to my home. The subcontractor was never scheduled to finish my bathroom. Instead **** sent him on other projects. So, I don't fault him for not finishing his work. You will also note that I did not make any requests other than to know who would be assigned the work. Also, regarding the tub no one ever came out to inspect it. I sent you and your former employee a screenshot of the water damage and my "acrylic" tray. Regardless of how it happened, water should not be seeping from my bathroom to the garage.
  
  Thirdly, I was told that QC used subcontractors for plumbing and the work. So, if the gentleman that worked on my bathroom is actually an employee and not a subcontractor, why was I told by your employee to write the check to him for the tiling and removal of the old vanities? I can provide a copy of the check for $2,500. I was also told that would be noted, so that QC did not overbill me.
  
  Finally, I am fine with sharing all of the emails and text messages since signing the contract in January, which 99% went ignored as did my calls to your office. Your recent messages were a result of your employee leaving and me filing a complaint.
  
  I would like this to be resolved with QC addressing my concerns about the shower door.

  

  Business Response

  Date: 12/23/2022

  Hi. . I am still awaiting more info and am replying now to satisfy the BBB messaging requirements but to clarify, We just had an installer speak with **************** about her concerns. ***************************** please call me about this situation. There is much more to the story. I will update the chain after the holiday.
  Thank you all

  Customer Answer

  Date: 01/04/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The subcontractor called me on 12/23 and said that ****** had asked him to speak with me about setting up a call with him. I was surprised to hear from him about this situation as ****** had stated in his BBB response on 12/1/22: "I would think that you wouldn't want he and his team back at your house or there any longer."
  
  The subcontractor indicated while he know longer worked for Quality Craftsmen, he wanted to help resolve this issue. I am awaiting a date and time.
  
  Also, I never asked the subcontractor to do my bathroom. He first approached me about my dad's bathroom after seeing my father is disabled. I told him I hadn't realized he was an independent contractor and that I was doing the guest bathroom next. He stated he had his own company and provided me with a quote. In speaking with ****** and the former employee, they threatened to fire him when we were speaking about the flood, which was my shower. I found it disturbing that he was focused on the subcontractor and not on my shower and the plumbing company they hired, but their subcontractor. I didn't want him fired, so I chose not to speak about it. I did tell the former employee before he left about the situation as he was the only one who tried to help.
  
  I have stated everything in my complaint. And I have tried to resolve this via the BBB. My one outstanding request was for QC to work with the company that did an excellent job in installing my shower door to uninstall and reinstall it. As this thread shows, QC has not responded to that specific request. I did share this information with the subcontractor that QC had call me. I even shared with him the shower company's name and number. And I need to hear directly from QC and not the subcontractor about this issue aince he is not an QC employee.

  

  Business Response

  Date: 01/30/2023

  *****************<********************************************************>	Mon, Jan 30, 2023 at 4:20 PM
  To: ***************************************
  *******, our currentposition with this complaint is we have come to a resolution with *********************. We are going to be taking care of the issues that were listed in the 1/22/23 email.************************* spoke with **************** today 1/30/2023 and confirmed that Quality Craftsmen would be paying for the removal and the reinstallation of the shower door. Thank you, *****************     -- *****************, Executive Assistant Quality Craftsmen, LLC www.quality-craftsmen.com www.qc-commercial.com Office: ************ Direct: ************ www.quality-craftsmen.com