ComplaintsforTuffy Auto Service Center
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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to have work done on my car. August 2022 at Tuffys auto center in ******* ******* 1st time. Brakes were the major problem. I asked to check my rotors as well. Had other things done as well irrelevant to this complaint. Car was done i drove away. Week and a half later 2nd time back, my brakes are grinding again and because i am a woman they tell me nothing is wrong! Then im told that the rotors needed to be smoothed out so i had to come back again because the person that does that wasn't there. I bring it back a week later 3rd time now. Smooth out rotors. Week later im back for major grinding 4th time back. Tells me its my ball berrings i said no!! Its my rotors and brakes so now my new brakes from August 2022 are now braking down due to rotors which should have been changed back in August! Im told i had to come back again because its a 3 hour job. Today November 21st 2022 5th time i got up early went to Tuffy's to have all work completed and was told you have to pay for the rotors because you never had them worked on. I said well if you would have done it in August t like i asked for this would not be a problem now! And i had the money then not now. I am so ****** off right now so here i am at 8:13 am leaving again to come back another day to get this fixed and wanted me to pay $180 for rotors that should have been done in August like I mentioned. So i have to go back a 6th time. Ridiculous. Now i have to take money that I really don't have to pay for a thing i needed back then.Business response
12/15/2022
Business supplied email: *********************
Use this address for any contact with the Better Business BureauBusiness response
12/15/2022
The customer came in with multiple complaints on her old ******* Elantra and Tuffy Tire and Auto of ******* did everything to possibly save this customer money from the onset. In that process we machined the rotors and installed new brakes. Multiple times our technicians drove the car and we could not hear the same noise that her complaint is based on. We warrantied all the pads to gain the customer satisfaction. We have never been able to replicate the noise, but to address the noise she claims our technicians replaced(where originally they were machined) the rotors, and we did not charge any labor on this so for her to complain after the effort we put forth is unacceptable. Lastly, for the customer to say "well she had money at the time, but does not have it now" we have no response as it is not our place to budget a customer's finances. ********************** Tire and Auto of ******* takes great pride in customer satisfaction, and worked diligently to satisfy this customer but it is an old worn car, and the customer seems to neglect that fact
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.