ComplaintsforOptions Medical Weight Loss
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed a contract for a 6 week program. It cost $1300. During this program they charge me another $379 saying I had signed for monthly extensions. They never said anything in this regard when I signed all the paperwork. They conned me. I trusted their presentation on the 6 week program. I asked for a refund for the misunderstanding and they refused. Now they have put up signs pointing out the extension fees. I must not have been the only one to have been conned. Any reputable business I have dealt with in my 73 years would have refunded the money, which is substantial after paying $1300 for the 6 weeks. The are arrogant and point out its in the contract which of course they dont give you time to read over their presentation. I have been scammed.Business response
05/15/2023
Hi,
We have attempted to speak to this patient multiple time to resolve her complaint. She has not been responsive to those attempts.
We have the signed membership agreement from the patient that outlines the terms and conditions in addition to services rendered.
We would like to resolve this complaint quickly for the patient but need her to contact our Clinic Manager to do so.
I'm not sure how much detail I can share on here, please contact me directly @ parmour@optionsmedicalweightloss if you require more infomation.
Many thanks,
*********
Here is our suggested response. Please let me know if you require any further documentation from us.
Our sincere apologies for feeling like we did not communicate our cancellation policy effectively.
Our intention is to be fully transparent regarding our programs and memberships. We do understand that there is a lot of information to digest during the consultation process which is why our team members go through extensive training which includes educating all patients about our cancellation policies in addition to reviewing the membership agreement which each patient and obtaining a signature.
Our Clinic Manager has attempted to reach out to discuss some options for you, as you have received some of the services that you paid for.
We have paused your membership until we can discuss a suitable resolution.
Please contact the Clinic Manager (******) at ********************************** or ************.Once again our apologies for any miscommunication.
Customer response
05/15/2023
Complaint: 20041075
I am rejecting this response because:
I did not hear verbally that there was a monthly fee of almost $400. I paid $1300 for a 6 week diet program and would not have agreed to anything further. I have talked to the manager if that office for a refund of the monthly charge that was charged only 3 weeks into my diet. They refuse to refund the money. The last conversation I had with the manager was that she would reach out to corporate headquarters to see if she could get me a refund. I have not been refunded yet. It is the only right solution to this situation I feel as a senior citizen I was taken advantage of with a long oral presentation and then signing a contract which I thought was in good faith.
Sincerely,
***************************Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a free consultation on Dec 17 2022 with ***********************. At that time I paid $189.00 for their supplements which I did not receive that day as ***** said he would need to call me MONDAY on Dec 19 2022 to schedule my blood work. On Dec 18 I left a voice message that I was requesting a refund back to my card. I had just finished Chemo and radiation treatments a few months back and my Dr. wanted to see me before I commit to anything such an Options. On Dec 19 2022 8:00 am I had received a text from a **** saying "I see you were unable to make your free consultation" etc. She gave me her direct # ************ - I called her immediately and told her my situation and that I had left a message for ***** to refund. She told me she would get in touch with ***** to process the refund. The same day Dec 19 2022 @ 5:11 pm I texted her back telling her that I still not heard back from ***** or anyone else and asked her to follow up. On Dec 20 2022 @ 7:22am I received a text from **** hat she spoke to ***** on 12/19 after she sent the email and that he was going to follow up with me. I then received another text from her shortly after that @ 7:39am stating She spoke with ***** and that they started my refund process. On 12/20 @ ****am I had voice message from ***** asking me to call him on his Cell- ************. I do not feel ok calling on his cell but I did call the location and left a voice message. Dec 22 @ 1:38pm I texted **** again and she replied to contact ***** further in regards to my refund. I called the location and spoke to a ***** who said he would have ***** call me back. ***** did call me on 12/26/2022 and he assured me that my refund was processing and I should have the refund back to my card within 3-5 days. It is now 01/03/203 and NO refund.Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for one of their packages, but I changed my mind and tried to call them within the 72 hours, but was unable to reach anyone. By the time I was able to speak to someone, it was after the 72 hours. The team seemed to understand my concerns and after weeks of escalations to higher **** they denied my refund request.Initial Complaint
04/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sined up for services. However due to my upcoming move, I changed my mind within 48 hours. I made three attempts to request a refund, with no response. I'm the agreement that I signed, you are able to change your mind within 72 hours. Every time that I called I was told no one was available to speak with me.Business response
04/22/2022
Business Response /* (1000, 6, 2022/04/06) */ Left multiple messages in regards to this. Told her we needed the card number to do the return.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.