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Business Profile

Health Products

Agelyss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Agelyss's headquarters and its corporate-owned locations. To view all corporate locations, see

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Agelyss has 2 locations, listed below.

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    • Agelyss

      2260 118th Ave N Saint Petersburg, FL 33716-1929

    • Agelyss

      120 Madeira Dr NE STE 220 Albuquerque, NM 87108-1538

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased six items from Agelyss on August 27th and paid for next day delivery. I was not sent tracking info as promised and items arrived Aug. 31st. As part of order, I ordered 3 bottles of the ********** Remover ($79/each), instead I was sent 3 bottles of Eye Cream ($59/each) which I DID NOT order. I immediately contacted the company via their support line and NO ANSWER. I sent them an email on September 1, 2023 demanding correction to my order and it is now September 6th and I still have not heard anything from them! I have tried repeatedly to call their customer support line and THERE IS NO ANSWER, then after 5 minutes it just hangs up! I have asked via email for them to send me a return label and to send me the correct product, as well as refund the $32.95 I paid for next day shipping - and they have not even responded. I don't know about their products, but their customer support is NON-EXISTENT!!! I recommend EVERYONE STAY AWAY FROM THIS COMPANY!!! At this point, after all this trouble, I DO NOT TRUST THIS COMPANY OR THEIR PRODUCT AND WANT A COMPLETE REFUND OF THE $315.10 I PAID! If they want their product back, which has been unopened and unused, then Agelyss can send me a return label and I will be glad to return it.P.S.: My order # was *****************

      Business Response

      Date: 09/26/2023

      Hi,


      I am sorry for your experience. 


      I have reviewed your case and unfortunately, we do not have any email correspondence from you. You stated you contacted us quite a few times. Perhaps you used a different email as I do not see any correspondence under the email we have on file? In addition, our customer support via phone is available from 8 am - 8 pm (EST).  This is concerning and we are looking into this to this further to see how we might have missed your inquiries.


      Regarding your order, we do not have the option for "Next Day Delivery." I see you paid for "2nd Day Air" which would have shipped on Monday (We do not ship on weekends) and normally you would receive your order within 2 days, however, I see, because of the amount, that there was a delay in shipment due to a fraud-check review (orders exceeding a certain amount undergo a review which can cause a delay in shipment).  I understand the frustration that this will cause and of course, we have refunded the shipping cost of $32.95. 


      I will email you directly with the return instructions should you want to return the product for a full refund. Please check the email we have on file for you and check your spam folder if you do not find our email. If you do not see it there, please contact us via our phone number on our website.


      Again, I am sorry for your experience as this is not a reflection of how we take care of our customers. 


      Agelyss **************** Team

    Agelyss is NOT a BBB Accredited Business.

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