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Business Profile

Motorcycle Dealers

Rockstar Powersports St. Pete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/27/24 I put my jetski in for repairs to a bearing carrier. They were waiting on a part. Finally in November we took them the part because we ordered it. A few days later they said we had more issues and the price jumped from ******* to ******* . They said it would not start and needed more repairs. We also found out the place had flooded while my jetski was there. I believe it was in the flood and needed a wiring harness and more. The reason I believe this is because they also did an oil change that I did not approve. ***** I think the ski got flooded and water in the oil so they had to change it.

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My jet ski sank i asked Rockstar to change the oil before running my ski they did not do that then ran it for 20 minutes.. I asked how they came up with no water in the oil .. they said rudely you have a oil stick and cap don't you... paid the money 278 .00 and took it cycle springs within two hours there was water in the oil and air filter was full of water

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, on 11/12/2022 I purchased a recreational vehicle from Rockstar Powersports of *********** (formerly - Barney's Motorcycle and Marine) for $22,000. The unit was a 2022 Sea Doo RXT X 300. After owning the unit for 8 months, on 8/27/2023 it broke down on me in the middle of the ************* and submerged in the water within seconds. On 8/29/2023 I took it to the dealer to have it checked out. I was informed the unit had a manufacturer defect which caused the unit to break down and sink. I received the unit back from the dealer on 11/07/23. That same weekend 11/11/2023 I decided to take it out for a run in the **************. After a couple hours of riding, the unit broke down again with me being close to (10) miles off shore. At that moment I called the dealer and informed them that the unit broke down again and that I am stranded in the middle of **************. In response, I was told that they had no way of getting me help and basically told me that I was on my own. There after I contacted my friend to come and help me get my jet ski back to the ramp. The same day 11/11/2023 I took it to the dealer and dropped it off with them to have a look at what happened this time around. On 11/16/23 I called the dealer to check on the status. I was told that the engine had failed and that it would take a few weeks to get it fixed. Since then, 9 months have passed and counting. All these issues happened to me within 12 months of manufacturing warranty. The dealer still has possession of my ski and trailer. It's been over 9 months and it's still not fixed with a bunch of false hopes and lies over and over again with dismissive behavior and attitude. I even talked to their GM, ******, and was told that I would reach back out to you regarding these issues but she never did.In the sea-doo owner's manual warranty responsibilities, it states that "The warranty repairs will be completed in a reasonable amount of time, not to exceed 30 days."

    Business Response

    Date: 05/31/2024

    We have been communicating with ****.  The ** has sent a few emails and had multiple phone calls with him.  We are working with the manufacture directly to try and increase their financial contribution to help **** with the difference between trading in his ski for a new one.

    Customer Answer

    Date: 06/09/2024

     
    Complaint: 21780706

    I am rejecting this response because: 

    I need a better deal/offer.


    Sincerely,

    *******************************

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a Yamaha 2021 AR210 Jetboat. Late Jan 2024, I started the engines & heard a loud knocking sound, immediately cut that engine down. On Jan 30, 2024 I took it to RockStar Powersports in ************, **. They said my water/jet pump had a gasket leak, several days later I call to check its repair status and they say that the bearings were damaged, then another week goes by I was advised that the impeller shaft is damaged and as usual there would be a delay in getting the parts. Two weeks later I'm told Yamaha wants pictures of the damages to evaluate it. A week later the service manager said that Yamaha wants them to tear down the crank case and send in more pictures to determine any other damages. Its been nearly 11 weeks in the shop and it's not repaired. Work performed to date is approximately $1,700.00 and if not covered by Yamaha, that's out of my pocket. Its now 4/2/24 and no repair in sight. Eleven days ago corporate asked for pictures of the crankcase and other internal parts which the dealer sent on 3/22/24. Today 4/2/24, dealer got a response from corporate that they want even more pictures because the initial ones were blurry, which is stunning that the dealership couldnt bother to check that the original pictures were clear. NO OTHER INFO FROM CORPORATE! It took them nearly 2 weeks to simply look at the pics. In over 10 weeks no repairs, meanwhile Im paying boat payments, ****** fees and insurance over $1,000/month on a boat I can't use.4-20-24 -- Still not repaired and no idea when it will be back in my hands with the work completed.

    Business Response

    Date: 05/15/2024

    The repair was completed and the boat was returned on 4/27.  We have an open claim with Yamaha for $4500.  We will not be seeking payment from ******************.

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear RockStar **************************** Team,I hope this email finds you well. I am writing to express my disappointment and frustration regarding an issue I've encountered with your company's gift card policy. As a loyal customer who has purchased three vehicles from RockStar Powersports over the past three years, I expected a higher level of customer service and understanding.Last summer, in 2022, I purchased a $250 gift card from RockStar Powersports, which I unfortunately misplaced during a recent move. I have contacted your customer service department to address this matter and was surprised to learn that despite having proof of purchase and evidence that I have not made any additional purchases since acquiring the gift card, RockStar Powersports is unwilling to honor the credit due to the absence of the physical card.While I understand the importance of security measures, I find it disheartening that my loyalty and history of patronage with your company do not seem to carry weight in resolving this situation. It is quite telling that RockStar Powersports appears to prioritize adherence to policy over ensuring a positive customer experience for dedicated patrons like myself.I am genuinely invested in maintaining a positive and ongoing relationship with RockStar Powersports, and I believe that honoring the gift card credit would not only demonstrate your commitment to customer satisfaction but also encourage me to continue supporting your business.I kindly request that you reconsider your stance on this matter and find a solution that reflects the mutually beneficial relationship we have built over the past few years. I believe that my status as a repeat customer and the provided evidence should be sufficient to ***** me the $250 credit. Such a resolution would undoubtedly reinforce my confidence in RockStar Powersports and its dedication to customer care.

    Business Response

    Date: 08/29/2023

    We have contacted the customer and we are going to make an exception and honor the $250 credit.

    Customer Answer

    Date: 08/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/4/2022: Purchased a new waverunner and trailer from Barneys, now Rockstar.10/4/2022: Waverunner picked up to replace defective battery and defective FIN security GPS.10/8/2022: Received waverunner back with multiple black scratches, a puncture and chips. FIN not registered prior to placement, had to be addressed myself.10/11/2022: emailed serviced department with pictures, via sales person involved in initial sale (****), requesting damage to be corrected. No response. 10/25/2022: Sent another email to Barneys/Rockstar via business site regarding damage to waverunner. No response.11/19/2022: Sent another email to Barneys/Rockstar via business site. No response.12/29/2022: Emailed ************************* (sales person) about above and ti request warranty coverage of rusted and disintegrating bilateral springs on new waverunner trailer. **** requested pictures. Pictures forwarded.1/5/2023: No resolution offered from barneys/rockstar to address any issues mentioned above.

    Business Response

    Date: 01/18/2023

    Not our business. Wrong dealership. 

    Customer Answer

    Date: 01/19/2023

    Clarification,

    Complaint is against:

    *********************, formerly barneys

    10411 *****************

    ************* ** 33702

Rockstar Powersports St. Pete is NOT a BBB Accredited Business.

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