ComplaintsforJohns Hopkins All Children's Hospital, Inc.

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My son has had a few treatments and appointments at this hospital. Hospital stuff are the worst from scheduling to lying during treatment. Total lack of patient care. My biggest issue has been with the *** staff impossible to schedule an appointment after waiting months for an appointment I arrive at the hospital only to be told my sons appointment has been cancelled then we reschedule for 5pm. Arrival time 4pm. To be seen around 5 pm and made to wait two hours. Then to be told the mri is going to take 2 hours or more when 2 hours earlier I was told am hr. I have kids at home my child nearly passed out because of the incompetence of nurses at the hospital. It has been nothing but the worst experience. It should be illegal to be treated with such lack of care. To make matters even more serious I complained a year ago at the first mri because the same excuses and difficult situations were presented. I wish there was more choice of where to take my child to be seen. Its like they know this discussing hospital with so little lack of care for children is the only place my childs insurance cover. Horrible experience it for sure needs to be investigated for illegal practices of lying and causing so much distress to patients and families.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My son had an outpatient procedure on 5/21/2021. I did not receive the first billing statement until 11/2/2022 - almost 18 months later. The bill showed a patient responsibility of $4,833.00. At that time, I reviewed the claim from the insurance, which had an associated Explanation of Benefits. The *** showed the billed amount, and the insurance adjustment amounts, then finally the patient responsibility of $330.07. After several calls to Johns Hopkins All Childrens billing department, I made no headway in getting to the bottom of this. One call, I finally reached someone who gave me their email address so I could share the *** with her and the statement bill. She was puzzled and said she was going to escalate. The insurance (who we are no longer with, as this was 2021), offered very help or insight when questioned as it has been so long since the date of service. That part alone is frustrating, as it is not my nor the insurance carriers fault that it took this long for Johns Hopkins All Children's to bill for services. Here I am left still with a bill for $4,833.00 and no one who can make sense of it. I am happy to pay the patient responsibility shown on the ***, yet Johns Hopkins All Childrens has made this impossible to remedy and I fault them for taking nearly 18 months to even bill us, and now leaving us with no resolution.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My daughter has been receiving care at this hospital since February 2021. I have had a great experience with the doctors/staff overall, it's their billing practices I am appalled with. For a hosp that puts on a facade as to helping children, what the public doesn't see is they billing charges are completely outrageous. Everyone knows hospitals overcharge but this hospital does NOTHING to help. They do not offer any type of discounts or negotiate their bills at all. No paid in full discount like most hospitals do. All they offer is financial assistance for those who qualify, which eliminates any middle class American. You have to have drained every asset you have & provide them with every bit of personal financials. The option#2, is they will allow you to do a paymentplan where they split the bill into 12 payments. That doesn't help if you end up paying hundreds upon hundreds of dollars a month. They fail to realize if you have the unfortunate event of a health crisis with your child, they are not the only ones sending you a bill. Their lack of compassion is sickening. They are huge money making business that profits off of paying consumers who had bad luck with their child's health. I sent them a mychart message with my concerns of my daughter's hospital bill and I have been ignored. No one has bothered to look at my concerns. Given my research, I see that they will just cross their arms and stand by their bill no matter what. Sorry to say, your billing CAN be wrong! Give people a break! in my case, I have paid them every single bill they have sent me, in full, on time until this large hospital bill from a second surgery stay that is very different and inconsistent with the first surgery stay that was more intense, riskier, longer. I am disappointed in their handling. In the end, they will win bc we consumers have no power as we dont have millions to stand behind to fight it. I want them to review my concerns and consider adjusting this OVERINFLATED bill.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hospital Bill ******* I requested an itemized bill for this overcharge several times. I have not received anything. My insurance already overpaid this 2.5 Minute check of my baby with $500. So this additional charge is disputed in full. *****, greed greed.Nevertheless JHH sent the bill for collection agency knowing I disputed the bill. Why don't you send the itemized statement?I doubt this to be a legitimate business practise against the mother of a newborn.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hi this complaint is regarding ******************************* All Children's. On September 26th,2022 we were informed our outpatient clinics were being forced to closed down, due to hurricane ***. We were told that we were going to be informed on how pay would work for the days that our clinics would be closed down, which were form September 27th till September 30th. On Thursday, September 29th, we were told that ******************************* would not be paying us for the days that were closed down and that we would be subjected to using our PTO if we wanted to get payed for the days when the clinics were forcibly closed down. Employees were not aware that this time would be unpaid, as we were not told that even though Joh Hopkins shut down our clinics, we also would not be compensated for their shut down. Now some employees do not have enough PTO to cover their time missed while the **************** was shut down for a hurricane. I find this extremely discouraging and unfair to not be able to get payed for days that we had no control over and being forced into using PTO hours, which I do not have enough to cover the forced shut down.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have left multiple voicemails for the "scheduling department" when trying to set up an appointment for my son to be evaluated for autism. This has been on going for 2 months now! I call and get transferred to 5 different departments, all of which tell me that I'm in the wrong ***************** cannot help. Iv asked for Supervisors I've explained my issue on how I have yet to be able to talk to someone and still have not got a call back. No one can help me. I finally got a phone call back and missed it due to being at work and now I'm stuck in the same loop again! I am not understanding HOW a SCHEDULING DEPARTMENT only operates by voicemail & why it is so god awfully hard to speak to someone to get my son HELP !

• Initial Complaint

  11/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On August 1st, my 7 year old son was driven and admitted to John Hopkins Children Hospital in St. Petersburg, Fl. During the visit, My son was diagnosed by 6-7 different doctors to determine why he was having stomach pain level of 6 and what initially presumed to be appendicitis although this was ruled out based on his blood work and x-rays. After my son received an enima, he immediately felt relieve from his stomach pain and was back to normal. My son was checked-in at a level 5 (highest) compared to a gun shot wound for a child who comfortably walked-in with a tummy ache. Over the course of the next 10 hours, I had to request to go against medical advise with several doctors who wanted to continue to move my son to the operating room in order to conduct the appendicitis surgical procedure. I continued to request to be released from the hospital because my son has not pain or discomfort and it appeared he was simply constipated. Each time the doctors were very insistent on surgery when white blood cell counts were normal, x-rays were normal and their were no signs of discomfort or pain. I BLATENLY REQUESTED AN AGAINST MEDICAL ADVISE WAIVER BECAUSE THERE WAS NOT SUPPORTING REASON TO JUSTIFY THE OPERATION. 1 month later I received an $8k bill for a 14hour hospital stay, a half a bag of IV, an enima and blood work and x-ray. I have insurance and they only covered half the bill as the $5k hospital charge (excluding xrays and bloodwork) was not approved and paid by the insurance due to the inflated cost. My concern is that we have called and spoke customer service and they are not looking into this incorrect billing issue. This is not ethical and I should not have to pay $8K for a 16-hour hospital stay, not to mention, the doctors that were eager to operate my son when they had not supporting data or test to justify the medical problem. My son has not had any issues since that day and I need resolution on this unethical billing practice. This is not right

  Business response

  01/25/2022

  Business Response /* (1000, 13, 2021/12/20) */ In response to this complaint, our Emergency Director did reached out to this family on 12/16/2021 via phone and reviewed their clinical concerns. The Emergency Director reviewed the clinical documentation from this visit and the recommended follow-up for this patient. We understand the family is upset regarding the family's out of pocket cost however the charges are appropriate according to the medical care that was provided. We are reaching back out to the family to make they aware of our financial assistance program and payment plan policies to assist with the family with any outstanding balances. Please let me know you have any additional questions. Thank you. Amanda B. AR Supervisor, Central Business Office Johns Hopkins All Children's Hospital 601 7TH Street South, Suite 100 St. Petersburg, FL 33701 Dept # XXXXXXXXXX P XXX-XXX-XXXX F XXX-XXX-XXXX ***************** *************************** Consumer Response /* (3000, 15, 2021/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted by Dr. R. who was supposedly a doctor and not the emergency director. During this entire conversation we only spoke about my son's experience and the multiple attempts that was made to surgically remove my son's appendix by several doctors. I shared with Dr. R. that I repeatedly requested to go against medical advise as my son was healed after passing a stool and did not require further medical attention. I was left in the emergency room for 8+ hours waiting to be released. Furthermore, Dr.R. stated that he does not deal with over-billing issues and that depending on my insurance determines what my rate should be. I was then contacted by their AR/Collections department to discuss payment options where I advised them that this bill is being disputed and they denied to take a minimal payment in effort to prevent this from going to collections. I also advised Amanda that I will be forwarding this case to the Florida Department of Agriculture and Consumer services on the bases of unethical/fraudulent billing practices not to mention the "inconpetence" that was encountered with multiple doctors attempting to conduct surgery on my 7 year old son without any medical basis for arriving to that conclusion - they simply wanted to operate my son when blood work, x-ray and other assessment did not justify an inflamed appendix. Unfortunately I visit emergency rooms at least 3 times a year and I have NEVER witnessed this level of billing malpractice not to mention, insensitive and unsupported/unprofessional medical practice. Very disappointing experience and I will not stop with my escalations on John Hopkins Children Hospital as this is flat-out unethical and illegal. Dr. R. explanation for why they can justify $8,500 bill for a 16 hours emergency room visit is absured and they cannot get away with this. A followup with FDAG and consumer services has also been submitted. John Hopkins is not worthy of BBB accreditation based on their unethical billing practices and mis-diagnosis of my 7 year old son. Very concerning given the size and mission of this organization.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩