ComplaintsforBonded Builders Warranty Group
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Bonded Builder Warranty Group twice and also put in a request online for repair regarding issues with structural interegity of my home which is only 7 years old. I feel the corner structure is shifting causing my foundation to lean and the brick on the house to crack between the joints and through the brick. They are refusing to even come out and look at the home.Business response
06/01/2023
Dear BBB:
Thank you for providing Bonded Builders Warranty, now d/b/a Maverick, the opportunity to reply to this allegation. Our records do indicate 2 phone calls from the claimant. The reported issue was a corner of exterior brick near the top of the home broken off. This is an item which is expressly stated in the Warranty as not covered. As the claim representative attempted to explain coverage, and that inspections are not performed for items which are expressly stated as not covered; the claimants behavior became such that it was not productive to continue the call. The claim representative then provided instruction to file a written claim, as the warranty terms state boldly that phone calls shall not constitute a claim. NO such written claim has ever been received. A search of the on-line portal and email system were performed and found NO written submissions for this home. Therefore, for the claimants ease of reference, please find attached instructions on "How To File a Claim". Please note that the warranty requires that any and all reports, estimates, diagrams and pictures which depict the nature and extent of the damage should also be provided. Upon receipt of a valid written claim; we are happy to review the item and respond pursuant to the terms of the *************** Warranty. Should the claimed item be solely broken exterior brick, with no other corresponding interior damage, we respectfully submit that an inspection cannot be authorized as brick is not a warranted element. Thank you again for providing the opportunity to clarify the circumstance of this allegation.
Customer response
06/03/2023
Complaint: 20127213
I am rejecting this response because:
Sincerely,
*****************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.