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Find a Location

Duke Energy Florida has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Duke Energy Florida

      3201 34th St S Saint Petersburg, FL 33711-3828

    • Duke Energy Florida

      PO Box 33199 Saint Petersburg, FL 33733-8199

    • Duke Energy Florida

      2166 Palmetto St Clearwater, FL 33765-2168

    • Duke Energy Florida

      PO Box 1699 Clearwater, FL 33757-1699

    • Duke Energy Florida

      299 1st Ave N Saint Petersburg, FL 33701-3308

    Business ProfileforDuke Energy Florida

    Electric Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 130 Customer Reviews

    Customer Complaints

    434 complaints closed in last 3 years

    166 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Duke Energy Florida has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Duke Energy Florida

        3201 34th St S Saint Petersburg, FL 33711-3828

      • Duke Energy Florida

        PO Box 33199 Saint Petersburg, FL 33733-8199

      • Duke Energy Florida

        2166 Palmetto St Clearwater, FL 33765-2168

      • Duke Energy Florida

        PO Box 1699 Clearwater, FL 33757-1699

      • Duke Energy Florida

        299 1st Ave N Saint Petersburg, FL 33701-3308

      Location of This Business
      3201 34th St S, Saint Petersburg, FL 33711-3828
      BBB File Opened:
      7/17/1989
      Years in Business:
      36
      Business Started:
      1/6/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 46692 for this business, issued by Construction Industry Licensing Board

      These agencies may include:

      Construction Industry Licensing Board

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of EI801 for this business, issued by Public Service Commission-Utilities

      These agencies may include:

      Public Service Commission-Utilities

      2540 Shumard Oak Blvd

      Tallahassee FL 32399

      (800) 342-3552

      http://www.floridapsc.com

      BBB records show a license number of EC13002732 for this business, issued by Construction Industry Licensing Board

      These agencies may include:

      Construction Industry Licensing Board

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Alternate Business Name
      • Duke Energy Florida, Inc.
      Business Management
      • Ms. Andrea Cleland
      • Stacey Roberts
      Contact Information

      Principal

      • Ms. Andrea Cleland

      Customer Contact

      • Ms. Tonya Cisko, Consumer Affairs Analyst
      • Mr. Jeffrey Lyash, CEO
      • Ms. Gail Simpson, Manager Public Relations
      • Mr. Buddy Eller, Communications Coordinator
      • Ms. Sharon Svetlanovich, Senior Consumer Affairs Assoc
      • Mr. Antoine Bass, Senior Consumer Affairs Associat
      • Ms. Andrea Cleland
      • Mr. Gary Roebuck, Regional Manager
      • Ms. Vicky Howe, Customer Service Representative
      • Ms. Claire Reciniello
      • Ms. Cynthia Wright
      • Ms. Stephanie Barnes, Interim Consumer Affairs Analyst
      • Mr. Mark G. Danna, License Holder
      • Deb Smith, Customer Relations Specialist
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      434 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I am not liable for this debt with DUKE ENERGY FLORIDA, I do not have a contract with ****************** SOLUTIONS, they did not provide me with the original contract as I requested.
      Read More

      Customer Reviews

      130 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sean G

      1 star

      03/28/2024

      January of 2023 we were told by Duke that their department who checks people's billing on the budget billing program that they didn't do their job for about 4 months. They told us we owed around $800 in over you usage on our light bill. They neglected to reach out to people. They neglected to change people's bills and that we will be responsible to pay that bill. The only thing that they could do for us was to give us a payment arrangement. I told the supervisor that's not fair your department didn't do their job and they didn't take responsibility for nothing so we've been paying a bill that's been almost $400. Then in December of 2023 we've been paying $447 on our electric bill for the next 3 months and they are winter months when your bill is supposed to be the lowest keep in mind our AC stays on 78° and nothing else has changed. So then we decided to get off of budget billing today. Hey lady supervisor tells us oh but you still owe $161. but when I spoke to the last supervisor he said we didn't owe anything we paid everything off in full because we've been paying a high Bill. The lady supervisor couldn't explain it to me. So I kept asking her so what are you going to do with all the money that we paid over the billing are we going to get that back she said no and she couldn't explain why we wouldn't get our money back or the overpayment be reflected on our next bill. it's like they are stealing our money. so you know I don't know if anybody else has gone through that issue with Duke's budget billing but they are really ripping people off and I don't see how that is legal! People check your bills see if they are charging you more then your using each month and not giving you what you put into the system thank you.

      Local BBB

      BBB of West Florida

      BBB Reports On

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