Business ProfileforEntrusted

We got Entrusted's name from our ************* We hired them for mold remediation & rebuild of our ****************** due to a shower leak. Our Project Manager told us we needed to choose someone to address all of the plumbing that wasn't being covered under the insurance claim. He recommended we use the same plumber they were using for their scope of work. We were told in writing from our Project Manager that he did good work & was licensed & insured so we decided to use him. We had a very stressful, experience with Entrusted, who was careless with protecting our property, & the plumber did not seem to know what he was doing. We had broken pipes, damaged fixtures, & missing parts. We couldn't wait for the project to be over. When we were finally able to use our shower again, within a few days we found our bedroom flooded AGAIN! It came from a valve in the shower the plumber neglected to tighten. When he came to stop the leak, I asked him when he would be back to make the repairs. He stated the leak wasn't his fault, & the valve he installed, (which was brand new), must have been defective. He then left out the bathroom door into the backyard when I went inside for a minute. Our Entrusted Project Manager who told us he would have someone out to dry out the room again, now said his manager changed his mind, and they would not be taking care of the new leak. His excuse at first was, that the plumber told him the part must have been defective. Then he said the divertor that caused the leak was only in their contract to uninstall then reinstall, not replace. They tried to find every excuse possible to not help us. We also found out that the plumber, in fact, was not licensed or insured! He borrowed a license from a friend in order to pull the permits. We now are back where we started with mold on our baseboards, flooring, drywall, & a shower that does not work. We totally regret using this company. We were lied to, deceived & left with a big mess.