ComplaintsforGardiner & Sons Moving

• Initial Complaint

  07/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This moving company was contracted to move my residence possessions from ********************************************************************** to ************************************************************************** on May 26, 2023.Upon completion of the move, and several weeks later, it was discovered that someone of the three moving personnel stole portions of my coin collection from the drawer of my credenza during the move. These included expensive United States proof sets including the **** proof set valued at over $600. Other valuable coins were included in the theft. Total value of the theft amounts to more than an estimated $1100. I notified the business owner (Tele. ************** and advised of the theft. I also contacted the police, but have not filed a report since this would be almost impossible to investigate, and is a misdemeanor and not a felony. The coins were in the credenza prior to the move, but missing immediately after the move.

  

  Business response

  07/24/2023

  ******************,

    We moved you on May 26th, 2023. You called me on July 18th, 2023 to tell me you noticed some coins were missing. You stated you just noticed they were missing because they were left in a drawer and you couldn't find them. We request all drawers be emptied, but since that wasn't the case apparently, I asked you if you had removed the drawers to look behind/underneath them. You said they couldn't have but said you would look. I asked you if the furniture item was padded inside the house before they took it out and then unpadded inside the house at the new residence. You said it was. In your complaint you stated you noticed items were missing the day of the move or the following day. If this was the case, why did you wait almost 2 months to call me?
    The 2nd and last call I received from you was you stating now more items were missing and you were going to contact the police. I told you to go ahead, that would be the way to proceed. We have not received any call from the police. We know what employees were on your job so if the police want to investigate we can cooperate fully. We can not however just issue a refund on items we had no idea that were in your shipment or not, without proof.
     Again, if we hear from the police we will gladly help them in any way possible with their investigation. Until then, unless you have some sort of video evidence where my employees took something, unfortunately there is nothing I can do. 

  ***** Gardiner
  President

  Customer response

  07/26/2023

   
  Complaint: 20360332
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Gardiner & Sons Moving, ************** delivered my belongings on May 28,2022. This date was three weeks later than I had originally been told.Upon delivery of my belongings there were two totes I was in particular need of. As the men unloaded the truck they carried stacks of three or four cartons and totes at a time. I told the men I did not see those totes and they told me they were in the stacks of the boxes they unloaded. I trusted them and signed off on the bill of lading.One of the missing totes contains very important, private, sensitive documents. The other missing totes contained $1,000. worth of clothing. I have contacted Gardiner & Sons several times asking them to please contact the other customers who had items on the same truck to see if my missing items were accidently dropped at their location. I also submitted a claim for the missing clothing which they denied. The priority is my missing documents which are irreplaceable.

  

  Business response

  02/17/2023

      **************** shipment from ******* to ***** had a delivery spread of **** days. The shipment was 3 days late on the delivery spread. We had a truck issue and contacted her to keep her in the loop. The items were delivered to a storage unit. 

     As for the totes, I have emailed ************** and believe the totes have been located. They were accidentally delivered to the stop before her, which also was stored for an elderly customer. We had first been told nothing extra was delivered but since the first time we contacted them apparently they have discovered otherwise. We are currently making arrangements to get these items to **************. We apologize for the mistake and are hoping to have the issue resolved shortly. 

  Customer response

  02/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am looking forward to more details from this business about when to expect my items to be returned.

  Thank you for your assistance in this matter.
  
  Sincerely,
  
  *************************

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