ComplaintsforSouthern Health Insurance LLC

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Southern Health insurance company is still sending me junk mail representing ****** Health care, cigna, wellcare and others which is unwanted and all of those companys have been warned several times to stop sending me their unwanted junk mail. ***** was trying to scam me saying someone signed me up with them of which i did not and had no knowledge of it, this company should be shutdown for fraud, their mailings have no company name on them which is fraud. and ******** should not be allowed to share my information with anyone.

  Customer response

  02/02/2024

  I plan to pursue this matter thru the *** and the ******** gov ******* there are too many scams on elder adults. 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Southern Health Insurance acted with dishonesty. They Charged me for health insurance on 11/29/2023 and then to me the next day that my application was denied. We ended up calling back again to try to figure out what needed to happen next. With my permission my mother assisted me with this situation and shared her concerns with the customer service rep who dusmissed her valid concerns. Once my mother realized that their business practices are not above board and that they were scamming me, we requested a refund. The customer service rep kept us on hold for a long time and then told us that she is not authorized to issue a refund. She then put us on hold again while we waited to speak with her supervisor. When she came back she said that her supervisor told us to dispute the charges with the bank. My 72 year old grandmother happened to be present and advised us that the bank would most likely charge us a fee to cancel the transaction and that agency should issue us a refund. We asked customer service again for a refund and they angrily mumbled something and hyng the phone up. My mother instructed me to call back. But when I did, my number was blocked. I tried calling back again, but again received a message saying that the person I called is not available.My mother then tried to call from her cell phone and the line rang, however no one answered.The company has somehow blocked my number. I do not want to do business with a crooked company. I requested a refund. However they refuse to honor my request.

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