ComplaintsforMarshall Family Dentistry

• Initial Complaint

  05/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Please see attached complaint & documentation received from consumer

  Business response

  05/24/2022

  Business Response /* (1000, 6, 2022/05/03) */ To whom it may concern, The patient's complaint is not truthful or has any logic. Going to the Dentist is not like ordering off a menu at a restaurant. Patient was offered to resolve this complaint in person after fist email was received and patient denied coming to the office and discussing personally. Consumer Response /* (3000, 8, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear BBB Supervisors, This Dentist provided their response on the BBB platform in bad faith because she completely ignored the patient's complaint by her simply defamation without any fact as follow: The dentist defamed the patient by saying: "The patient's complaint is not truthful or has any logic." "Patient was offered to resolve this complaint in person after the first email was received ..." It's very obvious that the dentist's two statements are self-contradictory because if "The patient's complaint is not truthful or has any logic.", how possibly "Patient was offered to resolve this complaint in person after the first email was received" ? Here, is the dentist truthful? Does she have any logic? In fact, the patient in his first mail complaint, sincerely sought the dentist's reasonable resolution in person before he made his formal complaint publicly. However, the dentist ignored the patient's request, her staff only called the patient's wife by telling the patient's wife about "the patient misunderstood and the staff would explain to the patient and his wife at the office,..." but never mentioned "the patient was offered to resolve this complaint in person". To prevent any miscommunication, on April 25, 2022, the patient's wife called back to suggest the staff, let the dentist directly communicate with the patient and especially please put everything, including explanations, responses, possible resolutions and so on in writing through emails. On 4/26/22, the dentist emailed her first response in which no possible "offerings" to resolve the issues could be found but unprofessional and unlawful "threat": "denying this necessary treatment would result in dismissal from our practice." was clearly there. Thus, who is lying? Who is truthful? On the other hands, if the dentist really wants to resolve the issues, it's not too late for her to utilize the BBB platform to present her reasonable resolution before more and more regulators document her unprofessionalness in record. The BBB could make its great achievement in helping the patient pursue for justice! Sincerely, ***** **** **** ********** *** North Port, FL XXXXX XXX-XXX-XXXX Business Response /* (4000, 11, 2022/05/12) */ Mr. ***** ****, after reviewing your account it shows you currently owed $ 201.60 to our office from the treatment. We just gave you as of today a discount for the same amount. Your new balance is Zero (0). Hopefully this satisfied and fulfilled your expectations. We also today have sent you a dismissal letter and records release form from our office since all this unfortunately situation where the Patient - Doctor Rapport got broken and escalated. We strive for the best and excellent Patient Education and well being. We will work and provide your dental records to the new Dentist of your choice. Regards Dr. N******.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩