Complaints

This profile includes complaints for EcoShield Pest Control Miami, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EcoShield Pest Control Miami, LLC

  368 S Military Trl Deerfield Bch, FL 33442-3007

• 

  EcoShield Pest Control Miami, LLC

  5101 NW 21st Ave Ste 142 Fort Lauderdale, FL 33309-2731

• 

  EcoShield Pest Control Miami, LLC

  275 E Rivulon Blvd Ste 106 Gilbert, AZ 85297-0007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** *****, I am filing this request on behalf of my mom ******* *****. Ecoshield pest made an unsolicited visit to my mothers home offering pest spraying in May 2024. My mother is 87 years old and thought she was signing up for a one time spraying. She does suffer from some memory issues. We paid them for the one time service. However the paperwork was for a long term commitment which she did not understand. Once I learned of this I called and cancelled the service in June 2024. Now my mom is receiving a notice that Ecoshield will be sending her to collections for a $250 cancellation fee since the contract was not cancelled within 3 days. Again, something that my Mom did not understand and I was aware of. We have received no other communications from Ecoshield until this letter came to her mail late last week. I feel like this is a situation where a company makes unsolicited calls on older people and get them to sign up for a service without total understanding.

  Business Response

  Date: 08/16/2025

  Thank you for reaching out on behalf of your mother, *******. We understand your concern and appreciate you taking the time to explain the situation. Our records show that the agreement was completed through our standard two-step process, which includes a review with the sales representative and a text-message verification to confirm the service. However, we want to ensure that your mothers experience is fully understood and handled with care.
  To proceed with reviewing and addressing this matter, we kindly ask that you provide documentation confirming your authority to act on her behalfsuch as a Power of Attorney or any other form you feel comfortable sharing. Once received, well be able to further evaluate the account and work toward a resolution. Were committed to supporting every customer and appreciate your cooperation.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23741034
  
  In regards to this two step process that the EcoShield has noted: Our records show that the agreement was completed through our standard two-step process, which includes a review with the sales ***resentative and a text-message verification to confirm the service. 

  My mothers does not own a cell phone so I would like to know which phone number was used to text such verification.  She only has a land line and of course a text message would not come through on a land line.  So I do not understand how the "two step verification" process would have worked in this situation.  I have no doubt that my Mom talked to a sales *** and might have thought that she was signing up for a one time spray for her home.   A service which to my understanding we did pay for. 

   Please provide the cell phone number that was used for the two step verification process.  

  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/20/2025

  Dear BBB,

  The rejection response is not showing up on our end of things to review. Please advise.

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23741034
  
  I am rejecting this response because: Complaint: 23741034

  
  In regards to this two step process that the EcoShield has noted: Their records show that the agreement was completed through our standard two-step process, which includes a review with the sales ***resentative and a text-message verification to confirm the service. 

  
  My mother does not own a cell phone so I would like to know which phone number was used to text such verification.  She only has a land line and of course a text message would not come through on a land line.  So I do not understand how the "two step verification" process would have worked in this situation.  I have no doubt that my Mom talked to a sales *** and might have thought that she was signing up for a one time spray for her home.   A service which to my understanding we did pay for. 
   Please provide the cell phone number that was used for the two step verification process.  
  Sincerely,
  
  *** ***** (son) on behalf of ******* *****

  Business Response

  Date: 08/21/2025

  This needs to be looked into by an actual BBB representative. 

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23741034
  
  I am rejecting this response because:

  Eco Shield has not given me the cell phone number they claim they used as part of their two step varication approval process.   Since my Mom does not have a cell phone I suspect that no number is available.   Their reply indicates that this is something Eco Shield is expecting the BBB to handle.  I know the BBB does not have any such phone number and this info MUST come from Eco Shield.  

  
  Sincerely,
  
  *** ***** (son) on behalf of my mom ******* *****

  Business Response

  Date: 08/25/2025

  A BBB *** needs to review correspondance. The rebuttal is not showing up on our end.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company came out and said they have a natural pest control service that requires a one year contract. Within that one year nothing improved. We now have more bugs in our house and yard than ever before. I called to cancel. They told me I signed a 2 year contract. I know it was a 1 year that is over this month. They refused to let me terminate my contract. I would like to have them stop servicing my house and property and would like them to stop charging me for a service that is only making things worse.

  Business Response

  Date: 08/07/2025

  Dear ****,

  Were truly sorry to hear that your experience didnt meet your expectations, and we genuinely appreciate you taking the time to let us know. Your comfort, trust, and satisfaction mean so much to us, and its always our goal to provide support that feels personal, attentive, and effective. We understand how frustrating this has been, and we want you to know your concerns were heard and taken seriously.

  Your account has been fully closed as requested, and you will no longer receive services or charges moving forward. While we regret that we werent able to create the kind of positive experience we strive for, were still grateful for the opportunity to have served your home. We sincerely wish you the very best and hope you find a solution that brings you peace of mind and lasting relief.

  Regards,

  Customer Answer

  Date: 08/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seem to be having the exact same problem as all of the other complaints against this business. They show up to your home unsolicited to sell a service for pest removal. I currently live in a rental house that has a lease ending June 30th. I signed up for their service on June 15, 2024 and canceled as of June 30, 2025. Since I never received an email copy of the supposed contract that I entered into, I was very upset when they charged me an early cancellation fee of $200. I told them that I would not be paying that because I gave them plenty of notice. I also have no documentation of this contract because they never sent it. If they have a contract with my actual signature, I would like to see it. Otherwise, this is an invalid $200 charge they have sent to collections because I told them I would not pay a bogus fee. This company needs to take back that collection and zero out my account immediately!

  Business Response

  Date: 06/19/2025

  Dear ***,
  Thank you for reaching out. Our records show that service was initiated on June 15, 2024, following a standard two-step sign-up process: an in-person review with a representative, followed by an electronically signed agreement and a text-message verification confirming your intent to proceed. Services do not begin until both steps are completed.
  We understand that circumstances can change. If you have recently moved or will be relocating and are unable to continue services at your new address, we are happy to waive the early termination balance upon receipt of valid proof of move for our records. Please submit any documentation (such as a lease agreement or utility setup confirmation) to our team at ******************************** so we can review and update your account accordingly.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** appeared in my back yard and talked me into paying for a 1 time service that he said was effective with 1 follow up service. I told him I could not afford and didn't want ongoing services. He said afterwards I could call for service "as needed." I gave him my AmEx card and he gave me a blank screen to sign. He told me it was only to pay for the 1 time service, not signing up for refular servies. He told me to reply Yes to a text to set up the one time, 2 part service. I paid for the 1 time service, but told him I was not signing a contract for regular service and did not want auto billing. He lied and they kept my card on file, auto billing for the follow up. When I questioned him, **** told me my card was removed from auto billing. They kept harassing me to allow add'l services which I refused each time. They kept my card on file and billed me on 12/18/25 even though I declined every service and tried to cancel my acct with them several times. **** and no one from office would return my calls. I have his text saying he removed me from auto billing. I should not have been set up for any additional services. In February when they tried to bill me for $139 service, I blocked them from my AMEx card and found out too late about the Dec payment,to contest it with ****. I tried to cancel several times but they refused to cancel the account and have reported me to the ***** Solutions collections for a $150 cancellation fee. I want a refund of the $139 they billed for Dec, and an apology sent to credit bureaus as I was not under a regular service contract.There is a 2025 class action lawsuit by Plaintiff ******* ******* against EcoShield Pest Solutions for charging customers a costly, unauthorized cancellation fee if they try to end their subscription with the Ecoshield which is not mentioned in their service agreement. They forced add'l services on me and when I called to cancel, they billed me for cancelling a contract I never had. They owe me $139.

  Business Response

  Date: 06/02/2025

  Thank you for bringing this concern to our attention.
  We want to assure you that our team carefully followed the established sign-up procedures designed to ensure clarity and transparency. Our sales team visited your home, reviewed the available services and agreement options with you, and obtained your signed consent. After this, a copy of your signed bi-monthly annual agreement was emailed to the address you provided for your records and further review.
  In addition, we followed our 2-step verification process, sending a Welcome to the family text outlining the agreement once more and requesting confirmation. We received a yes reply from you, confirming understanding and approval before we began services.
  We have attached screenshots from our CRM system confirming both the emailed agreement and the verified text confirmation. While we will not be refunding the invoice for services that were rendered, as an act of goodwill we will waive the outstanding balance on your account.
  We want to be clear that we conducted due diligence to ensure the sign-up process was properly followed and the customer was fully informed. We appreciate the opportunity to clarify and address your concerns and thank you for your time.
  

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23389891
  
  I am rejecting this response because **** misrepresented the blank screen as signing for payment, not a contract. I do not owe the $150 cancellation fee they reported to collections. **** ****** showed me a blank screen to sign twice and said that was for payment- after  he claimed the first one glitched. The text messages prove that he called the next day claiming another glitch and asked for my card number because he claimed it didn't go through; he also stated that he removed my card from automatic billing, yet  they used my card in December without my authorization. I had to block them from my card, as they tried to keep on automatically biliing my card despite me refusing subsequent services. I never signed up for on-going service. **** told me to reply "yes" for the one time, 2 part service. This company lied and reported my me to the credit bureau- what are they doing about the collections they placed on my record for the $150 cancellation fee?  They have not offered to remove it or to waive the bogus $150 cancellation fee. By "waiving the balance"  I never owed in the first place, they haven't offered me anything!  This is sad, because when  I saw their van across the street with the worker sweeping down cobwebs,  I had  asked him for a card, hoping one day to be able to sign up for regular service one day, when I could afford it.  **** showed up a year later  in my backyard and I expressly told him I could not afford regular service as I was out of work on involuntary sick leave, and am self employed. He talked me into a one-time service with a one-time follow up, after I found out he was from the same company.  When I kept getting texts and calls thereafter, I called him expecting him to tell them he only signed me up for the one time service, but he failed to respond. I tried to explain to management and was promised they would have him call me back.  Neither he nor managment responsed.  This is a very unethical company. I so regret believing **** and signing the screen when he said the payment didnt go through the first time due to a glitch.  Text messages show him talking about a glitch and removing my card from automatic billing, so how did they get to run my card in December given ****** assurance that I was removed from automatic billing?  They are lying and I found other on-line reviews with people complaining about them tricking people into autorenewing  contracts, then charging a cancellation fee. I want proof that the collections item is removed permanently as well as my card from their system. If **** or anyone from their company ever shows up unsolicited on my property, I will have them arrested for trespassing. They  know they stole the Decemember payment from me when I was sick and declined their services.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 06/06/2025

  Thank you for your continued communication regarding your concerns. We understand how frustrating this situation may feel, and we appreciate the opportunity to clarify the process and outline our findings.
  We want to reaffirm that our sign-up procedure includes multiple steps designed to ensure transparency and customer understanding. As previously noted, our records show that our representative reviewed service and agreement terms with you at the time of the initial visit. A signed agreement was then completed electronically and sent to the email address provided.
  Following that, our system sent a Welcome to the Family text outlining the terms once more, which was confirmed with a yes response prior to services beginning. This dual confirmation is essential in our onboarding process and is a required step before initiating any service. The agreement included authorization for recurring services and billing, and also outlined the right to cancel within three business days of signing, which we did not receive.
  Regarding the billing and account activity: our system records show services were rendered and billed accordingly. While we understand you may have interpreted the service as a one-time option, the documentation signed and confirmed suggests otherwise. Our agreements are structured around year-round protection, beginning with the initial service and the follow-up egg cycle visit to break the pest life cycle. This is not a one-time service model, and adjustments to billing settingssuch as disabling auto-billingmust be submitted in writing per the agreement.
  As previously stated, we have waived the outstanding balance as a goodwill gesture. However, services that were rendered and contractually agreed upon remain non-refundable. The charge referenced as a "cancellation fee" is not a penalty, but rather a payback of the initial service discount that was applied with the understanding that the full agreement term would be fulfilled.
  We respectfully encourage you to review the signed agreement and communication history for clarity. Any disputes regarding legal claims or allegationssuch as those involving outside litigationare addressed through the arbitration provisions outlined in your agreement.
  We remain available if you'd like to further discuss your account or request additional documentation.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23389891
  
  I am rejecting this response because:  ************ is lying about everything especially when they say, " our sign-up procedure includes multiple steps designed to ensure transparency and customer understanding!"  **** ****** gave me a blank screen to sign and assured me that it was only for payment.  I never saw a contract to sign and he never told me it was a contract.  He said it was for payment and his system was glitching, so he asked to do it twice.   He knew the whole time, because I kept telling him, I could not afford the service.  He told me to resond yes to the text when I got it, because he set it up only as the one time service with a followup.  He also promised I could charge my card myself for the 2 services, and that he had not set me up for automatic billing.  When I got texts for subseqent services, I refused them by texting "no" and immediately called the office for ****, each time explaining it to a lady but no management returned a phone call!   My text messages I submitted prove this.   I was home on sick leave not  even working and this company used trickery and deceit to defraud me.  The lady asked for my email and I gave it to her and they started sending me invoices.  Somehow they used my signature to put on the contract I never saw or knowingly signed.  I declined each subsequent service and do not owe them a dime.  Their offer to cancel the subseqent bills I never owed after refusing service is nothing,  They have tarnished my credit reputation and I want them to remove my name from collections, the credit bureau as error, zero out my account as fully paid, no cancellation fee.

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are unethical and deceitful. When I signed up for their service with *****, I was told it was a bimonthly service with no obligation. I could cancel at any time. I explicitly informed him we are a military family renting & would not be at the same address for more than a year. Despite this, ***** signed me up for a two-year contract without my knowledge or consent (14 treatments done bimonthly)I was told I could move my appointments around as needed. At no point was I informed that rescheduling appointments would prolong my contract due to a requirement of completing 14 services. Every time I called to reschedule, it was an incredibly frustrating process that often took more than 20 minutes. This is an unreasonable amount of time to spend on a simple request, especially as a full-time mom to a toddler and someone working from home. The last service I received was particularly upsetting. I have consistently instructed the company not to spray my potted plants and flowers because they are organic and part of a butterfly garden my toddler helps care for. The last service, I was not home the technician sprayed my plants anyway. I tried calling the company immediately but could not get through promptly. I reached the technician directly, only to learn he already sprayed my plants.****** from the office later confirmed that my account had no notes regarding this direction, even though I had provided these instructions multiple times in the past. While she said the account would now be noted in red, that did not undo the damage. As a result, I had to throw out my toddlers butterfly garden because of potential contamination.When I called to cancel the service, the process was unnecessarily prolonged. *******, the representative I spoke with, repeatedly tried to convince me not to cancel and dismissed my concerns, saying the mistake wouldnt happen again. It took over 20 minutes to finalize the cancellation, and I was charged an outrageous $281 cancellation fee.

  Business Response

  Date: 01/09/2025

  BBB of *************,

  This is a Miami FL area consumer, please transfer this complaint to the EcoShield Pest business location in Miami FL

  Business Response

  Date: 01/28/2025

  Hi,
  Thank you for sharing your concerns. Ive reviewed your account history and noted the efforts our team made to adjust services to meet your rescheduling requests. While these adjustments were completed, I understand the process may not have fully met your expectations.
  With regard to your instructions for the butterfly garden, while technician notes show awareness of this request, it appears there were inconsistencies in how it was handled. This does not align with the high standards we aim to uphold, and we regret any inconvenience this may have caused.
  Your feedback is important to us and will help us further refine our processes. If theres anything else I can assist with, please let me know.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22762659
  
  I am rejecting this response because:

  Thank you for your response. While I appreciate the acknowledgment of my concerns, your message does not address the core issuethe unethical sales tactics and lack of transparency regarding the contract terms.

  As I previously stated, I was explicitly told by ***** that I could cancel at any time with no obligation. At no point was I informed that I was committing to a two-year contract or that rescheduling appointments would extend the required number of services. Given that I clearly disclosed our status as a military family and our frequent relocations, signing me up for a long-term contract without my knowledge or consent was misleading and inappropriate.
  
  Furthermore, your companys failure to properly document and follow my repeated requests regarding my butterfly garden resulted in irreversible damage. The dismissive response I received when attempting to cancelcombined with the excessive wait times and the unnecessary $281 cancellation feeonly reinforces my concerns about your business practices.
  
  I am requesting a full refund of the $281 cancellation fee and strongly urge your company to improve its communication and transparency with customers. At the very least, sales representatives should fully disclose contract terms before enrollment, and customer instructions should be properly documented and followed.
  
  Sincerely,
  ******* ********

  Business Response

  Date: 02/05/2025

  Dear BBB,

  We received a rejection notification, but it is not showing up in the communication history. Please advise.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April or May of 2024, I got a knock on my door from an Employee (****** *******) soliciting me for pest control. He told me that as he was already in the area he could service my home for a discounted price. He quoted me what the price would be and would be the same each month. I expolained that I was renting and only a few months left. He told me that wasn't a problem and I could cancel it before I moved. He asked me to sign his phone for the charges. AT NO TIME was I ever given a contract or explained that I was entering into a contract. when I called and told him I was moving and needed to cancel I received a $300 bill from Ecoshield for not fulling "my contract". I text and called ****** to tell him what happened. He told me that he was told that if you move you don't have to pay a cancellation fee. He told me that he would take care of it. I have months and months and 100's of messages from ****** telling me he took care of it and not to worry. I am now being told that I am in collections from Ecosheild. I was solicited services, deceived into a contract, and now I am being extorted for money. This is fraud and scam. I was never given a contract, I was never told I was signing a contract, I was told that I was signing for the credit card charge for the service. It also appears that they are fabricating the Collections information. The phone number and the link supposedly sent by a collections agency, in fact goes to ********* main line and to a ecosheild payment portal, not a collections agency. So they are providing false information and lying. I have tried calling multiple times to get ahold of a manager to discuss an I can only get ahold of their over seas calling center where they just tell me once I entered the contract there is nothing that can be done. They barely speak English and do not listen to what happened.

  Business Response

  Date: 11/18/2024

  Hi ******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With one addition. Please ask them to send a completed invoice of account showing that it has been satisfied and complete. I would like proof of my 0 balance on the account. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being pushed into getting this service by aggressive sales people, on May 24th, 2024 I accepted the offer. On May 28th ecoshield did the INITIAL SERVICE on Tuesday, May 28th, spaying outside, to find few days later that my new house was infested with many bugs running from outside inside. I urgently requested to have the inside sprayed too, but the tech came at a much early time then our written agreement by text mesaages. I have all my text communication with ecoshield though their number ************, in which they suppose to sent their tech after 10:00 am, but the tech decided to come between 7:54-8:13, without telling us. Therefore I lost half day of work because of that. When I tried to reschedule the inside spraying, complaining about the mismatch created by the previous scheduling, nobody responded my text messages, not email. And I have all messages and emails proof available if requested.I requested ecoshield to close my account by sending messages to ************, and also emails to *******************************************:Aug 13 at 9:06 am Aug 16 at 7:31 am Aug 17 at 1:26 pm So far no replies from ecoshield, except a collection treat today at 3:53 pm

  Business Response

  Date: 09/03/2024

  Hi ******, 
  
  Thank you for reaching out with this information. I have taken a look into your account and wanted to let you know we are doing a one time courtesy waive as an act in good faith. I have emailed you over a zeroed out invoice. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing this on behalf of my mother, who lives in *********, **. On July 26, 2024, I spoke with two "customer service ***** from ********************'s AZ customer service number attempting to get a $438 refund for two months of pest control service deceptively and fraudulently obtained from my 92-year-old mother back in May. I explained to their customer support that my mother has been diagnosed with mild cognitive impairment, affecting her ability to make well-informed decisions. She already HAS a local pest control service, something the salesperson should have uncovered. The first representative suggested a refund would be forthcoming, but I was transferred to a second who said their internal procedures required that I email medical proof that outlines the impairment diagnosis. Why would I violate my mother's HIPAA rights by sending highly personal and sensitive information to a company that will not give me straight answers? Ecoshield would not provide me with the name of the local/state company responsible for applying the treatment nor when it was done. My mother has never received an invoice, written notice of treatment nor even a contract. On the phone they will only say she signed a contract and that she has been contacted by email or text. That's not possible as she has no computer, or cellphone. The cell number they provided is her landline. The email is bogus, undoubtedly made up by the salesperson. I posted a negative review to **** before contacting you. An agent has responded to my review, stating they want to rectify the mistake, but it seems like an attempt to get more information about either me or my mother. Why couldn't the two phone agents have sent a check to her address as first agreed to? What kind of legitimate company needs to send unscrupulous agents on their behalf to prey upon elderly widows on fixed incomes? Their business manager can state that they "are committed to ethical practices and transparency". Really?!.

  Business Response

  Date: 09/08/2024

  Dear BBB,

  Please transfer this complaint to the EcoShield **************** location at ***********************************************************************************. This was entered to the wrong business in Miami ********

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control and was never informed that there was a contract with a cancelation fee of $225.00. If you look at ****** reviews, you can see that many complaints are made for the same reason. They don't disclose that there's a contract with a cancellation fee.

  Business Response

  Date: 08/22/2024

  Hello,

  We have reviewed your account and confirmed that the agreement was thoroughly reviewed and signed by you, including the details regarding the cancellation process. However, as a gesture of goodwill, we will waive the Annual Commitment Discount Payback and close the account.
  
  We appreciate your feedback and value your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my Ecoshield account because they would not come in between services to get rid of unwanted pests, like their guarantee says and Ecoshield sent me a bill for the *** fee which contradicts the contract I signed. Their representative (***********************, said he was one of the owners) used high pressure sales tactics and lied to me to get me to sign up with EcoShield. I realized that he lied after I saw the contract so I had him redo the contract so it says no cancel fee at the top of the contract, and he crossed out the text that said I will be responsible for the annual discount payment and other costs if I cancel after the 3 days, and he initialed it. I asked Ecoshield to remove the *** fee and send me an email confirming this and I have a 0 balance with EcoShield. Ecoshield is in breach of contract and I even offered to send them a copy. No response from Ecoshield.

  Business Response

  Date: 08/27/2024

  Below if the email confirmation we sent to ********************** on 8/6/24.

  Dear *******************************,

  This is written confirmation that your account balance has been waived. We apologize for the recent misunderstanding; the sales representative's notes were reviewed and confirmed. If you have any other questions or concerns, please let me know.Warm regards,