Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 640 Customer Reviews
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Review fromCatherine B
Date: 07/03/2025
1 starThis company is a **** joke. They love to s**** their customers over a few dollars on their stupid auto-ship policy instead of shipping the item needed in an emergency. This company can go straight to h***Review fromAndrea G
Date: 06/30/2025
1 starWould I recommend ordering your pets medication through Chewy? Absolutely not and I say this after giving them a fair chance and dealing with two weeks of stress, confusion, and poor customer service.I placed an order on June 18 for my dogs NexGard and Heartgard, well before his next dose was due. I received an email confirmation from Chewy that my order was processed and the payment was received. Everything seemed fine until I checked the status a week later and saw it was still pending vet approval. So I called customer service. The *** put me on hold to contact the pharmacy, then reassured me that everything had gone through and the order would ship within a few days. No mention of a payment issue.But days later, I checked again and saw that the order had been stopped due to a payment problem. Confused and now concerned because my dogs meds were about to run out I called again. This time, a new *** said I needed to cancel and place a new order. I explained I already spoke to someone who confirmed my order was processing. Again, no sympathy. Just cold instructions to start over and pay again even though they already took my money two weeks ****** now, my dogs flea and tick protection had expired, which is especially stressful during the summer when pests are active. The *** transferred me to a supervisor, who also couldnt explain why I wasnt notified about the payment issue, why I had to cancel, or how my previous call confirmed everything if it wasnt true. He offered a $50 discount for the inconvenience which turned into just $25.Chewy may have lower prices, but they clearly come with poor communication and disorganized support. I ended up spending more money, wasting more time, and putting my dog at risk. I wont be ordering medication from Chewy again and Id strongly caution anyone whos thinking about it.
Chewy, Inc.
Date: 07/10/2025
Hi there ******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
I was able to find that the issue with your original order, ending in *****, was due to a delay in receiving approval from your clinic for the NexGard Chewables and Heartgard Plus Chewables for Humo. Because of the delay, the pending hold we placed on your account expired, and we were unable to post the charge. As a result, the order was canceled automatically by our system.
Additionally, I apologize that the full $50 discount wasnt applied to your replacement order. As a courtesy, **** applied an additional $25 refund to ensure the full value of the promotion is honored. Generally speaking, you will see the refund amount credited to the account associated with the payment method on file within 3 to 5 business days, however that timing may vary based on your banking institution.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Kind regards,Review fromLESLY M
Date: 06/30/2025
5 starsI cannot say enough good things about Chewy.com! I’ve been a loyal customer for years and have never had a single bad experience—not with purchases, not with shipping, nothing. Every order arrives on time, perfectly packed, and exactly as expected.
But what truly sets Chewy apart is their incredible customer service. Any time I’ve had a question or needed help—even on a Sunday!—their support team has been beyond helpful, friendly, and genuinely caring. You can tell they value their customers and love pets just as much as we do.
Chewy has earned my trust 100%. I will always stick with this company for all of my pet needs. Reliable, responsive, and compassionate. Chewy is the gold standard in pet care shopping!!Chewy, Inc.
Date: 07/01/2025
Hi Lesly,
Thank you for your kind words they truly mean a lot to us! We are incredibly grateful for the continued support of valued customers like you. Your feedback is a testament to the dedication and hard work of our team, who strive to deliver exceptional service with every interaction.
If you ever need assistance in the future, please don't hesitate to contact us. We’re always here to help.
Thank you for choosing Chewy.
Warm regards,
Letisha H.
Customer Care Manager
ChewyReview fromCamilo D
Date: 06/29/2025
1 starChewy loosing good customers poor customer service no empathy show .Chewy, Inc.
Date: 07/10/2025
Hi there ******,
I'm so sorry about your recent experience with ordering. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
Thank you for taking the time to speak with us about your recent orders. As we discussed, Chewy is currently unable to fulfill your prescription, as our pharmacy policy does not permit us to process prescriptions issued through online consultations or telehealth services. This policy is under review, and we will notify you if any changes are made in the future.
Please know that your case was thoroughly reviewed by our pharmacy leadership team to identify opportunities for improvement in how we support our customers. As a gesture of goodwill, **** added a 20% discount to your account, which can be applied to any future Chewy orderpharmacy or non-pharmacyshould you choose to shop with us again.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.Warmest Regards,
***** *.
Chewy **************************** Manager
Review fromDr. Heather L
Date: 06/26/2025
1 starI have been with this company over ************************************************************************************************** error. Now, because of corporate greed practices, they want you to use your gas and time to return whatever product they sent an error Before they will send you a replacement for the wrong item. I have decided to take my 15 year worth of business somewhere else. I urge you to do the same. They are no longer as careful when shipping your items, some more mistakes happen. Totally disgusted and disheartened by Chewys corporate greed practices.Review fromSharon M
Date: 06/26/2025
5 starsChewy has the best customer service experience i had had with online orders ever. They 100% care about the work they do and their clientsReview fromdiane f
Date: 06/25/2025
5 starsChewy is the poster child for how every business should be modeled. Their customer service is top notch! I am a customer for life!Chewy, Inc.
Date: 06/27/2025
Hi there Diane,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little ones extra love from all of us here at Chewy.Warmest Regards,
Laura B
Customer Care Manager
ChewyReview fromGregory B
Date: 06/18/2025
1 starAbsolutely untrustworthy! I placed an order, they did not ship it, when I called I was told that it was my fault because I did not verify the account. I asked when they send the verification email and they responded that it was sent on 6/15 @ 5:15PM. I asked if any other emails were sent, and they said NO. The email I received on 6/15 @ 5:15 PM was the order receipt telling me that my order would ship soon. They outright lie to keep your money!Chewy, Inc.
Date: 06/20/2025
Hi there *******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
I am so sorry this has occurred. Here at Chewy, we are committed to protecting the privacy and security of your Chewy account. We have a security team that works around the clock to detect and prevent any potential security issues. We use industry-leading security technology and proactively monitor our systems to ensure your Chewy account remains protected.
When our monitoring systems detect potential suspicious activity related to your Chewy account, we proactively block your account to prevent any further activity. This is done to protect your Chewy account from unauthorized use. We cannot apologize enough for holding your order ending in *****. We needed to verify certain information before processing your order and, to that end, we placed a temporary hold on processing the order while we were waiting to verify certain details.
The temporary hold was resolved the same day you spoke with our customer care team and, according to ***** Tracking, your order is estimated to be delivered on Friday, June 20, 2025.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,******** M
Customer Care Manager
**********************Review fromFrances O
Date: 06/16/2025
1 starI decided to try switching my dog's prescription to Chewy pharmacy. I needed to mail in the prescription. The information provided said they would fill the Rx within 1-2 days of receiving it, then provide fast 1-3 day shipping. My dog had 2 weeks left of pills at this point, so I figured there would be plenty of time to get the Rx before she ran out. A week after sending the Rx, there was no update, so I gave them a call. They claimed that because I sent it First Class mail (delivery in 1-5 business days) it would take ***** business days to arrive, and that they recommend sending Priority Mail. The email they sent with instructions for mailing the prescription said nothing about priority mail. It all feels very dishonest - like they can't fulfill their promised timeline and are blaming it on the ****.Chewy, Inc.
Date: 06/24/2025
Hi there *******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
We understand how important it is to receive your order on time, and we sincerely apologize for the delay caused by a mailing issue. I did some digging and was able to locate your order ending in *****. It looks like the order was successfully delivered as of 10:43 a.m. on June 20, 2025.
As a courtesy, and due to your experience, we refunded you for the order ending *****. Generally speaking, you will see the amount credited to the account associated with the payment method on file within 3 to 5 business days; however, that timing may vary based on your banking institution.
Thank you for giving us the opportunity to make this right. We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,***** *.
Chewy **************************** Manager
Review fromWendy G
Date: 06/15/2025
5 starsI asked for a return on a dog pooper scooper. The ***resentative was so helpful and super easy to work with. I got a full credit including shipping. The *** then asked me to donate the item to a pet shelter. This was fantastic. They have the most wonderful customer service Ive ever experienced.Chewy, Inc.
Date: 06/17/2025
Dear *****,
Thank you for taking the time to share your experience with us!
We greatly appreciate your kind words and are thrilled to hear that you had such a positive interaction with ******* and our ************* team. Ensuring the satisfaction of our customers is our top priority, and it's wonderful to know that we were able to meet your expectations.
Your feedback serves as a testament to the hard work and dedication of our team members who strive to provide exceptional service with every interaction. We will be sure to pass along your appreciation to ******* and the rest of our team.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing Chewy.
Warm regards,
******** *.
************* Manager
**********************
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