Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chewy, Inc. has 6 locations, listed below.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

• 

  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

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  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

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  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  

Review Details

• Review fromShela M

  Date: 07/29/2025

  5 stars
  Chewy come through clutch for me right in the beginning. I was cutting it close on my dog's special food brand, unable to drive or get a ride to the store that sells it in my area, I placed an order and crossed my fingers it would come in time. To ensure it did, I reached out to a *** and asked if there were any way I could pay for expedited shipping and the *** was super sweet and helpful but sadly they don't offer expedited shipping. An hour or so later, I got an email saying my order was on the way and the delivery date was updated to days ahead of the original projected delivery date. It arrived 2 days later right in time for my doggie! I was so grateful and can't wait to place another order in the future.
  

  Chewy, Inc.

  Date: 07/31/2025

  Hi *****,
  
  Thank you for your kind words, they really make our tails wag! We're so thankful for every wonderful member of our Chewy family, like you.
  
  Your loyalty and trust mean the world to us. To hear that youll continue choosing Chewy whenever possible is the highest compliment we could receive. We are proud to have earned your business and will continue striving to exceed your expectations every step of the way.
  
  Please give your little one extra love from all of us here at Chewy.
  
  
  Warm regards,
  
  ******** G
  Customer Care Manager
  **********************
  

• Review fromCamille P

  Date: 07/24/2025

  1 star
  My first time ordering at chewy & I will NEVER order
  from there again. My experience ordering is why I cancelled my chewy+
  membership, deleted my account & deleted the app. I saw the
  advertisement for a $20 gift card for new customer orders totaling $49. I
  ordered 4 items totaling that amount. I received 3 of the items. The
  other item & the $20 e gift card showed as preparing to ship. When
  checking my order history says later, the 1 item & GC were removed
  from my order history as if I had never ordered them. I called customer
  service. They said the bed was out of stock. This item did not say out
  of stock when I ordered it & it still put a hold on my card. They
  acknowledged it was not my fault & I should still be entitled to
  the GC. After being on the phone for 15 minutes, they told me they
  cannot email me the gift card nor apply it to my GC account balance.
  They said if I want to redeem the GC, I would have to contact them when
  I'm ready to make a purchase in the moment. They said they cannot give
  me my GC any other way. They said in order to use the GC I would have to
  either call, email or use the customer service chat in the exact moment
  I'm making an order. I was perplexed because that is the most absurd
  thing to suggest to a customer who is already inconvenienced by false
  advertisement, inaccurate order, falsifying an order history, 15 minutes
  dealing with customer service & now being expected to go out of the
  way to contact customer service to use a GC. If no other new customer
  who took advantage of this deal has to call to use their GC, why I have
  to? If anything, I should be given more than the customer who has had
  their orders fulfilled. To completely remove an item from an order
  history just seems unethical to me. There should still be a record of
  the order for the customer whether canceled or refunded. I cannot in
  good faith recommend this business. Too many red flags for a first time
  purchase. With these red flags, I cannot trust ordering from them.
  

  Chewy, Inc.

  Date: 07/29/2025

  Hi there *******,

  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  Thank you again for taking the time to speak with me regarding your recent experience with your first Chewy order. Im truly sorry we werent able to reach a resolution that met your expectations, including the offer to add a $20 eGift Card to your Chewy account for future use. Please know that this offer remains available should you change your mind.

  
  As discussed, we have issued a refund for your order ending in *****. The total refund amount is $17.45, and it has been processed back to the original payment method used at checkout. You can expect the funds to appear in your account within 35 business days, depending on your financial institution.
  
  If you have any further questions or if there's anything else we can do, please dont hesitate to reach out.
  
  
  Warmest Regards,

  
  ***** B

  Customer Care Manager

  **********************

• Review fromNathaly P

  Date: 07/16/2025

  5 stars
  Chewy is helpful, attentive quick deliveries and overall a great company for pet supplies!
  

  Chewy, Inc.

  Date: 07/30/2025

  Hi there *******,

  
  Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
  
  Please give your little one extra love from all of us here at Chewy.

  
  Warmest Regards,

  ***** B
  Customer Care Manager
  **********************

• Review fromJanet S

  Date: 07/16/2025

  5 stars
  Ive used Chewy for 20+ yrs and have recommend them to my dog clients and Ive and my clients have never had a problem Ive used them for ordering food and their pharmacy for about 3 yrs until I recently had to put my malamute to sleep of old age . Im going to say this if every company was like Chewy wow what a better place things would be , also they sent me a gift that was personel re my malamute I was so greatful what a thoughtful kind **** Thank you Chewy for caring .
  

  Chewy, Inc.

  Date: 07/17/2025

  Hi *****,

  Thank you so much for your kind and heartfelt message. It means the world to us to know that youve trusted Chewy not only for your own pets but also recommended us to your clients.

  Were deeply sorry to hear about the passing of your beloved Malamute. Losing a furry family member is never easy, and our hearts go out to you. We're truly touched to know our small gesture brought you a bit of comfort during such a difficult time.

  Your support and kind words remind us why we do what we do. Thank you for being a part of the Chewy family, were always here for you.
  

  With heartfelt appreciation,
  
  ****** *.
  ************* Manager
  **********************

• Review fromAmy R

  Date: 07/14/2025

  1 star
  Customer sine 2016. I was always very happy with Chewys customer service until my last order. I place an order for $387 worth of merchandise. One portion of the order was delivered but the container of cat litter had been broken in transit and was simply dumped on my porch (quite a mess). I let it go because it was an isolated incident. The remainder of my order didnt arrive as scheduled. I contacted Chewy via chat and had the misfortune to speak with ****. He provided no information about my order and abruptly ended the chat while I was typing a response. I am out roughly $300 for the missing part of my order. I was very surprised by the rude and unhelpful customer service because, in the past, *********************** customer service was exceptional. Sad that this company has gone downhill.
  

  Chewy, Inc.

  Date: 07/30/2025

  Hello ***,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  
  We understand that as a valued customer, you expect your order to arrive in a timely and reliable manner. As we discussed, I have confirmed that your order ending in *****, placed on July 11, 2025, was delivered in multiple shipments, on July 12, July 13, and the final portion on July 15.
  
  As a courtesy, and due to your experience, I added a $100 Chewy eGift Card to your account. Generally speaking, you should see this balance reflected in your account within 24 hours.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us anytime at *************. We're here 24/7 to lend a helping paw.
  
  
  
  Kind Regards,
  
  
  ******** G
  Customer Care Manager
  **********************

• Review fromMichelle W

  Date: 07/11/2025

  1 star
  I have tried to order from Chewy 3 separate times. The first time was several years ago and it didn't go so well because the items never arrived but on a second try I did receive the appropriate 2 items. I have also tried to order two other times more recently in the last month and both times have gone terribly. I completed the orders had a valid payment method and they just never shipped it. I contacted customer service via chat and it didn't help at all. I have been so frustrated over this and I don't understand why it's so difficult to make an order with this company! My orders were for about $150 worth of items and I used a $30 coupon that I had gotten from my original order plus a 20% off code as well saving me approximately I don't remember it was maybe $50 or so all together and I don't know if that's why but I can't think of any other reason why they just refuse to honor my order; that they don't want to honor the discount and $30 credit because that's just too much for them to handle? I just chatted with them a few minutes ago about the latest one attempted and the associate said that it was because I didn't respond to an email ,and that's why I didn't get my order. I didn't receive any email about it at all, and the last time I had checked on the status it said they were preparing to ship out my order , and it just never happened. Now there's no sign of it on the app at all ;I can't even find either of the two orders. The excuse they gave for the first one not working was something so ridiculous that they couldn't even explain it w/ any amount of clarity. I've just gotten so frustrated that I'm not even going to bother using that $30 coupon. It's just not worth going through that again. I've never been so frustrated with an online company in my life. My 2 cats and 2 chinchillas have been truly let down by Chewy.
  

  Chewy, Inc.

  Date: 07/14/2025

  Hi ********,
  

  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. Were currently reviewing your recent interactions with our agents and will follow up with the team for a coaching session to address any missed opportunities.
  

  After doing some digging, I was able to locate your account and noticed that you reached out multiple times in an effort to verify your account and complete your order. Unfortunately, it appears the order was automatically canceled by our system because it did not ship before the pending payment authorization expired. The authorization has since fallen off your account, and the order will need to be reprocessed.
  

  Additionally, I observed that there is another Chewy account associated with your information that has no order history, which may have contributed to the issue. To help make future interactions smoother, wed be happy to assist you in consolidating your accounts if you wish.
  

  If you'd like to place the order again, well gladly honor the promotions that were originally applied to your canceled order.
  

  If you have any questions or need further assistance, please dont hesitate to reach out. We value your trust and look forward to serving you and your pets again soon.
  
  Warmest Regards,
  

  ****** *.

  Customer Care Manager

  **********************

• Review fromDollie L

  Date: 07/11/2025

  5 stars
  I have been a customer of ********************** for years when we lost our fur baby Chewy sent a bouquet of flowers for our loss.I will never do business with no other company for my fur babies needs thank you Chewy
  

  Chewy, Inc.

  Date: 07/14/2025

  Hi ******,

  Thank you so much for your kind words and for taking the time to share your heartfelt experience with us. Were truly sorry for the loss of your beloved fur baby, and were honored to have been able to offer a small gesture of comfort during such a difficult time.

  Your loyalty means the world to us, and its customers like you who remind us why we do what we do. Please know that were always here for you and your furry family membersnow and in the future.

  With sincere appreciation,

  The Chewy Family
  

  ****** C,

  Customer Service Manager

  **********************

• Review fromAndrea I

  Date: 07/08/2025

  5 stars
  First, let me say I've been ordering from Chewy for years, and have absolutely no complaints. Best company!! A couple days ago I updated my pets profiles as our 18 yr old cat passed had away. In exactly ONE day, Chewy sent me flowers, extending their sympathies for losing our sweetheart. What a touching, and unexpected gesture! I cried. Thank you, Chewy!! Customer for life!!
  

  Chewy, Inc.

  Date: 07/09/2025

  Hi there ******,
  
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved, ******. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided ****** a ****** home.
  
  
  It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
  
  
  
  Warm Regards,
  
  
  
  ******** G
  Customer Care Manager
  **********************

• Review fromJoan M

  Date: 07/07/2025

  1 star
  Obviously - something has changed with Chewy.com's service. I was unhappy with my last delivery where one of the bags of litter had a slit and poured all over the place when I took it out of the box....but last night was beyond. (1) When I placed my order - I contacted Chewy asking for extra care in packing 2 cases of Prescription Food so they don't bang around in the delivery box. Invariably I would get these 24 can cases delivered with at least 6 cans dented in each. (2) Each case of food is $75.99. (3) Late last night at the end of a holiday weekend - I get the delivery. There were 2 boxes. (4) The box with the canned food was almost open on the outside (bottom) - the tape was hanging off the box. Inside it had absolutely no packing material whatsoever; just the 2 cases of canned food and two large bags of iltter... strewn all over the delivery box. There was tons of space so things banged around. (5) The packing of the 2 cases of food were ripped and banged on their sides (I can only imagine what's on the inside). My entire order: $350. (6) One of their support people said they'd waive my delivery fee. What? I have no delivery fee due to what I spend. And how about I won't get the new delivery for 1-3 Days. This is prescription food. There's a reason that one of my cat needs it. There are other pet need suppliers - and this week I'll find one. As ****** ******* famously stated: "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. Signed a former - 10 Year - Chewy.com Customer
  

  Chewy, Inc.

  Date: 07/09/2025

  Hi ****,
  
  Thank you so much for taking the time to share your feedback with me today. Im truly sorry for your recent order experience. At Chewy, we strive to provide exceptional care with every interaction, and its clear we missed the **** this time. Were currently reviewing your recent interactions with our team and will follow up with the appropriate agents for coaching on any missed opportunities.
  
  Thank you again for bringing this to our attention, and please accept our sincerest apologies for the packaging issues and the lack of proactive support. I especially regret the stress this has caused, particularly when it involves your pets prescription food.
  
  Your replacement orders, ending in ***** and *****, are already in transit and are expected to arrive by July 9, 2025.
  
  Im also sorry we werent able to fully resolve everything for you when we spoke today.
  
  We truly appreciate your feedback and the opportunity to assist. If theres anything more we can do to help make things right, please dont hesitate to reach out. Were here 24/7 to lend a helping paw.
  
  Warm regards,

  **** *.
  Customer Care Manager
  **********************

• Review fromWilliam Y

  Date: 07/05/2025

  1 star
  I am extremely disappointed that Chewy has such a horrible return policy and such unwillingness to accommodate a mess up on their behalf. Not only did you change the original delivery date causing me to spend an additional $62.00 for cat food, but then you shipped the wrong product Now I have been charged $144.00 for your incorrect shipment and I have to wait even longer for a replacement since you will not ship until you receive your mistake back. This could take weeks and cost me $$$. Other companies, such as ******* and ******, go out of their way to make their customers happy and have very accommodating return policies. I am cancelling all of my remaining "Subscription" orders and will recommend anyone I know to do the same. I hope you forward this message to senior management at Chewy so they know they should be focusing more on making business with them easy, not frustrating. Sorry for the 1-star rating but they don't offer negative number...
  

  Chewy, Inc.

  Date: 07/08/2025

  Hi there *******,

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  We have been unable to locate an account with the information you have provided in your review. Please contact us at ************** we can discuss your concerns further.

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.

  Warm regards,

  **** *.
  Customer Care Manager
  **********************