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Business Profile

Beer and Ale

GiveThemBeer.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

Complaints

This profile includes complaints for GiveThemBeer.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not answer phone calls or emails. If there is a problem with your order, there is no route to resolve it. You just loose your money or have to dispute it with your credit card.

      Business Response

      Date: 06/28/2025

      We are so sorry to learn about the situation with your order *******, and will be sure to follow up to check our processes. I checked into the situation and can confirm an email was sent on June 26 and June 27 from our team regarding the matter, and a full refund has been issued to resolve the order. We hope this helps! Thank you for your understanding.

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

      Business Response

      Date: 01/03/2025

      Response to Complaint #******

      Dear Better Business Bureau and ****** *********,

      Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by ****** Tarhanich regarding their order experience with our company. Below is a detailed response to the points raised in the complaint:

      Shipping Timing Discrepancy

      The claim that the shipping tracker shows the package being picked up at 3:00 a.m., prior to the order being placed, appears to be a technical error in the shipping carrier's tracking system. Our records confirm the order was placed on December 11th at 7:30 a.m., processed the same day, and shipped promptly in accordance with our holiday season commitment to fast delivery.

      Cancellation Request
      We regret that the cancellation request made on December 11th at 6:00 p.m. could not be processed in time. Orders placed during the holiday season are expedited quickly, often leaving our facility within hours, which unfortunately limits our ability to intercept them once they are in transit. However, we have refunded the full order amount to ensure ****** Tarhanich is not inconvenienced further.

      Customer Service Contact Issues

      We were surprised to learn about the reference to a non-company phone number. Our correct customer service number is **************, and it is prominently listed on our website. We maintain a dedicated support team that responds to all inquiries within 12 hours. Additionally, we are investigating the claim about difficulties with our AI bot, *****, and will take appropriate action to improve its effectiveness.

      Resolution Provided
      While we have already processed a full refund for this order, we deeply regret any frustration or confusion caused during this process. Our company takes great pride in providing timely customer service and ensuring a positive experience for all our customers.

      We value ****** ********* as a customer and sincerely apologize for any inconvenience caused. To prevent similar issues in the future, we are reviewing our communication tools and shipping procedures to ensure greater clarity and responsiveness.

      Sincerely,

      *** *****
      Founder
      www.GiveThemBeer.com

    • Initial Complaint

      Date:12/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, #******, with them on 12/12/2023 with guaranteed delivery by 12/24/2023. As of this time I still have not received any shipping confirmation. I have reached out to them twice, on 12/19/2023 and 12/21/2023, thru their contact us link. I have not received a response from them. I would like my order to be filled or a refund issued immediately.

      Business Response

      Date: 12/27/2023

      Hello,

       

      I'm sorry your order has not been received. Unfortunately a snag in the supply chain is causing the Alpha Batch Case to be delayed in getting to us beyond what we have expected, and I apologize for the delay. We have responded to both emails (on 12/19 and 12/22) and are sorry to hear they were not received.

       

      Given the circumstances ad request, I have cancelled the order and issued a full refund since it cannot be immediately fulfilled. We're sorry this order didn't work out.

       

      Thank you,

      Team GiveThemBeer


    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Manvent Advent calendar for my son-in-law. I paid for it on 10/21/23 with requested shipping date of 11/27/23. Order#******. My son-in-law still has not received the gift. I have emailed customer service multiple times. ************************* responded on 11/28/23 and said the order was being prepared and I would receive tracking soon. On 12/2/23 I received a ***** tracking #************. As of today ***** still has not received the package, only the label has been created. I would like a full refund as my gift is not going to arrive in time for advent.

      Business Response

      Date: 12/07/2023

      We are sorry this order was not able to be delivered, but a full refund has been issued as requested. An email will be sent confirming the details.

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have received a tracking number for my order and it appears to be on its way. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************. They are not a registered company to do business in the ****************.First, I would like a full refund of $154.08. Second, I would like them reported to the ******* Attorney General. Thank you for your assistance.

      Business Response

      Date: 12/02/2023

      Hi there ******,

       

      Thank you so much for ordering from GiveThemBeer! I am so sorry for the experience you've had so far with your order, as it doesn't sound representative of our company at all.

       

      We have indeed received your order for the Sparkling Wine Advent Calendar. Advent Calendars take 3-5 business days to ship due to the high volume of orders this time of year, and yours should be on the way early this week. We will make sure somebody responds to your email promptly, and we will follow up with the tracking details as soon as your order ships.

       

      I apologize for the phone number issue. That is an old phone number no longer in use by our company. You may reach our customer service at ****************.

       

      Thank you so much for your patience!

    • Initial Complaint

      Date:11/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      Business Response

      Date: 12/07/2023

      Hi there *******,

       

      I'm sorry to hear you have not received your order. We checked the order and according to ***** tracking it was delivered on November 28, 2023. I hope that means it has been received safe and sound?


      Thank you!

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company and the shipping still only says label created. *** reached out to them once via their website and then emailed them last night- no response. There is no number to call. This was a birthday present but now that wont be happening. Wondering if this is a scam business. Based on the other BBB complaints, sadly it does not seem like Im the only one experiencing this. 0/5 stars. They arent actually giving anyone beer.

      Business Response

      Date: 10/26/2023

      Hello ****,


      Thank you so much for ordering from GiveThemBeer! I am sincerely sorry that you have not received a response from our team sooner. We take pride in our customer service and hate that it may have come up short in this case.


      Regarding the order, I am sorry for any confusion! Our crew has been preparing the supplies for Advent Calendars, which are set to release the first of November. It looks like our system jumped the gun in sending out the tracking details ahead of schedule, but your order has been handed off to ***** today and is officially on its way to you.

       

      Thank you so much for your business! We appreciate your understanding!

    • Initial Complaint

      Date:05/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 4/26/23. On 5/10/23 I realized they had never delivered the gift. No notification from Give Them Beer - no anything. But they sure as heck charged my card $100 for it. When I contacted customer service, it took 2 days to respond with an apology and a message saying I could get a refund or reshipped. When I responded via email to ask how long it would be for the new shipment to arrive, nothing. They totally ghosted me. Today 5/22/23 A FULL MONTH AFTER I ORDERED IT - I got notice that they had reshipped the original package back to themselves. Not to my recipient. As of yet, still no refund. I had to dispute the charge with my credit card company.

      Business Response

      Date: 05/27/2023

      Hi there,

       

      We are so sorry for any inconvenience with the order. We checked into the situation and it does appear to have been returned to ** after ***** was unable to collect a signature after 3 attempts. Given the situation we can refund the order, however cannot do so with an active dispute from the credit card company. If the disputed charge is dropped from the credit card company we will be glad to issue a full refund for the order.

       

      Thank you so much for ordering from GiveThemBeer!

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 12/06/2022

      Hi there ******,

       

      Thank you so much for ordering from GiveThemBeer! I'm so sorry you did not hear back from your original inquiry. We'll check into the situation there.

       

      In any case I just wanted to confirm that your order has indeed been shipped via ***** and is currently on en route. Here is a link to your tracking and delivery estimate: https://www.fedex.com/fedextrack/?trknbr=391710733243&trkqual=12024~391710733243~FDEG

       

      Thank you,

       

      Cheers!

       

       

      **************************************** GiveThemBeer


    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 12/06/2022

      Hi there *****,

       

      Thank you so much for ordering from GiveThemBeer! I'm so sorry to hear your experience has been any less than ideal, so I'm personally reaching out regarding your order.

       

      It looks like we have been in contact on December 2 regarding your order. I hope those emails have been received and did not end up in spam or junk folders! In any case, we apologize the order appears to have gotten lost and checked into the situation with *****. Unfortunately since sending out a new order with Overnight was not going to be possible the order has been fully refunded.

       

      Thank you so much for your patience. I hope this helps,

       

      Cheers!

       

       

      *************************
      Team GiveThemBeer

    GiveThemBeer.com is NOT a BBB Accredited Business.

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