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Business Profile

Online Retailer

Arctic Supplies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an order that I never received. I have tried for weeks to get in touch with them through email and phone and can not get them to respond. I spent over $250 Im beginning to think this is a fake company and I got scammed

    Business Response

    Date: 11/17/2023

    Hello,

    It looks like this order was placed via Amazon and a request has already been made for it to be cancelled.  A full refund has already been issued for this order.

    Customer Answer

    Date: 11/17/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ***************************

    i would like to find out why you never shipped this, and why its impossible to get you on the phone. I work in party planning , and want an explanation before I tell all my clients not to use you

    Business Response

    Date: 11/17/2023

    Hi ******,

    We do sincerely apologize for this order taking slightly longer than normal to fulfill.  We were hoping to have the cups in this order completed and shipped today but we do understand if they were needed prior to today and have agreed to cancel the order per your request.  To inquire about an order placed via Amazon you would need to send a message via the Amazon platform as our local office does not have access to Amazon order information.

    Thank you,

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order for 3 different sizes of ice cream cups on 9/19/2022. I ordered for the cups to be delivered to my home address and after months of waiting for it to come it still hadnt. My order confirmation is #*********. I would like to just cancel the entire order and get a refund as I have been waiting for months.

    Business Response

    Date: 01/19/2023

    Hello,

    This order was cancelled on the day it was placed (9/19/22) and a full refund was issued at that time.  Unfortunately, we do not have the ability to offer free shipping to ****** addresses as the cost to ship these items there often exceeds the price of the items themselves.  We sent you an email at the time of the cancellation to advise you of this and also replied to your email to our customer support team earlier this week.

    We sincerely apologize for any inconvenience this may have caused.  Please let us know if there's anything else we can help you with!

    Thank you,

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey, had this issue before with Arctic supplies. Placed my order almost a month ago and haven't heard a thing and the website says it's still processing.

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 5, 2022/08/18) */
    Hi ******,

    It looks like you did reach out to our customer support team before opening this case and we were able to assist you with getting the order cancelled. We are going to go ahead and close this case now. If you need any further assistance with this or any other orders please feel free to reach out customer support team directly at *******@arcticsupplies.com.

    Thank you

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for supplies for my business over a month ago. They've charged immediately but have not received any communication or product since. I have left voicemails and have emailed with no response. I would like a refund.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/10) */
    Hi ********,

    We were able to locate on order in our system matching your name (order # XXXXX). This order was placed on 7/11 and both items have already been delivered. The cups in this order were delivered on 7/21 with UPS # 1ZR130WXXXXXXXXXXX. The spoons were delivered on 7/26 with UPS # 1ZR130WXXXXXXXXXXX. The tracking information for both items does indicate "*******" as the recipient's name. If you have any further questions regarding this or any other order please feel free to reach our customer service team at ****@arcticsupplies.com.

    Thank you,

Arctic Supplies is NOT a BBB Accredited Business.

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