Customer ReviewsforMeraki Installers, LLC
266 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Janet A
1 star03/11/2024
Zero stars if icould. I am a senior caring for a much more senior father. Meraki salesperson all but pushed his way into our home. The pitch was solar to "save" us money. The pitch came with a graph showing how much our electrical would rate increase over the next few years (price of natural gas, general increases). They also stated that because of my income last year, I would get a tax credit to bring it down farther. I realized I don't qualify for a tax credit so my bills from Meraki would be much higher than current electric bills. My salesman, Danny Francis and his manager, Mark Chambers were told I had no income but their concern was credit. My dad had received quotes for tree removal by our driveway to prevent pitch and pine needles falling on our vehicle. Mark said he subcontracted a logger for tree removal. His quote was much lower and would help with more sky for his part of the work. My dad wrote a check for 4000.00 for the tree removal. We don't share an account, it was not a loan. It was simply for tree removal. I canceled the order before any tree person contacted us. I understand that Meraki has a very hefty cancelation fee and that would be my responsibility yet they cashed my dad's check for tree removal and refuse to return it.Review from ronnie b
1 star03/06/2024
the sales reps lied ,lied and lied.the head rep was mathew ********** the other was cody thats all i know about his name.they said they could lower my bill lto $140.per month.i normally pay$120.00 a month in the winter it can be over$300. a month in the summer by allowing them to put solar panels on my roof at no charge and they would get their money from florida public utilities and i would never be charge anything..i am a 77yo disabled widower with many health problems.i live on social security as my only income so i thought that was a great deal.so i agreed.then i get a call from a finance company in califorina and said i owed over $33000.00 to them for the panels and my payment per month would be $140.00 for 25 years @5% interest and if i die the debt has to be paid by the beneificury of my estate.the only thing i have is my house to leave them. had they not lied to me i would never in a million years agreed to that. i would bet the good reviews are written by the company.Review from Priscilla W
1 star03/06/2024
I'm a senior citizen and a Meraki sales person basically intimidated me to get the solar system and then I was back in forth with them for over a year because the system wasn't working according to emphase. My electric bill isn't lower and so I'm paying for the same electric, plus for the solar panels. I was told later that my solar panels don't catch the sun and that I should never have been sold the panels.Review from Todd W.
2 stars02/19/2024
The install went well and the system seems to work, but I asked Meraki to do an assessment or whatever they call it, on the system and they said it would be 2-3 days. It has been over a month since I have ever heard from the, I called twice but the people I need to talk to are never in. I have always had trouble getting in touch with employees at Meraki, and the head office is just 20 miles from me. Sad customer support, if any.Meraki Installers, LLC Response
02/23/2024
We appreciate you reaching out to us regarding your concerns. Our representative reached out yesterday to discuss this further.Customer Response
02/27/2024
It's now the 27th of Feb and Meraki has NOT emailed, or text or called me.Review from Carlos C
1 star02/16/2024
These company has used people to take advantage off, they sell you solar with Solcius and now solcius closed down and Meraki is no were to be found like I need some technician to come fix a panel but now they said that they have no responsibility on fixing the panel because they not with solcius anymore but the ones that came knocking on my door was Meraki employee not solcius and I call the rep that sold me the panels he told me that he no longer works there because what the company Meraki was doing with the Reps they used them to get there family members and long terms friends but they scam the family and friends please don’t go with company they will scam youReview from robert o
1 star02/12/2024
myself and 2 other relatives had meraki solar at the same table to sign for solar panels at that time the sales rep (fred kratt) told us we would get a rebate to apply to our solar loan payments,now we were lied to no rebate now our solar payments are rising due to no rebate between solar payment and fpl monthly payment the is costing me more each month not at all that was said to belive wish i never installed solar i would be saving,HR BLOCK has several clients that was promised the rebate and also very poor job installing electric hard wear to my home,punched holes in wall to incorrectly install wire conduit outside cut holes in soffit to large and installed gobs of black putty also dented my gutters when they were lifting panels onto my roof i have all times and dates on callender so many no shows and took months to install.i think i may contact 9 investigates news if nothing is returned also takes 40 people for class action suit so far as i see meraki has at least 39 lets pull together and get these issues resolvedMeraki Installers, LLC Response
02/22/2024
We're sorry to hear about your experience. We take your feedback seriously and would like to thoroughly address the issues outlined in your review. Please reach out to our One Stop team at (850) 220-6533 or email [email protected] so we can make it right.Review from María M
1 star02/10/2024
Una experiencia muy mal y no los recordaría ni aunque me pagaran
A very bad experience and I wouldn't remember them even if they paid me
Meraki Installers, LLC Response
02/22/2024
Gracias por compartir sus comentarios. Lamentamos que su experiencia no haya cumplido con sus expectativas.Review from Cristina R
1 star02/10/2024
Took over a year to get my system. Failed several inspections. Had so many people assigned to my case and had to fight to recieve back payments and really everything.Meraki Installers, LLC Response
02/22/2024
Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this to our attention.Review from Thiago P
5 stars01/30/2024
Meraki team was great and very professional! They even helped me to cancel with another company that wasn’t doing what they was supposed to. They explained everything from beginning to finish and the installation guys were very quick. Totally recommend them.Meraki Installers, LLC Response
02/22/2024
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us.Review from Alejandro M
5 stars01/30/2024
This process was as seamless an could be, To the initial Home visit with Michael to all the follow up appointments with the project managers, The installation of the Solar Panel and the Control panel, It has been a very Pleasant experience and if you going Solar you must give these guys a chance they will prove and show to you they definitely Know what they are doingMeraki Installers, LLC Response
02/22/2024
Thank you for your review and feedback! We are happy to hear you had a great experience with our teams. If you have any additional questions, please feel free to reach out!
Customer Review Rating
Average of 266 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 9:00 PM
MMonday | 8:00 AM - 9:00 PM |
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TTuesday | 8:00 AM - 9:00 PM |
WWednesday | 8:00 AM - 9:00 PM |
ThThursday | 8:00 AM - 9:00 PM |
FFriday | 8:00 AM - 9:00 PM |
SaSaturday | 8:00 AM - 9:00 PM |
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