ComplaintsforQuality Roofing

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Part of the fascia is still damaged. We have tried to contact the company numerous times in order for them to repair the issues.

  

  Business response

  01/03/2022

  Business Response /* (1000, 5, 2021/12/10) */ Contact Name and Title: Brian Ward - President Contact Phone: 8503044620 Contact Email: [email protected] Hello, Our staff was made aware of the referenced fascia metal and we indicated that there was no fascia metal included within our contract, on the estimate or, within our written scope of work. While we never had any obligation to do so, our production manager agreed to take care of it, at no charge, but requested a bit of patience as we continue to work through the Hurricane Sally backlog. I spoke to the production manager this morning and asked that we aim to have this completed within a week. Considering that we have offered to perform the requested work at no charge and that the requested work was not part of our contract or scope of work, I would respectfully request that you withdraw your complaint. Thank you,

• Initial Complaint

  08/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Signed contract Work completed New roof not in the style as the old roof and was not discussed. Face to face with project manager day the job was completed about concerns (Sept 10, 202). Brian, Owner, said, in June 2021, "This looks like lack of communication on our end. I think he got in over his head." 10 months later, Brian sent out a crew to hang another strip of shingles over the bare metal flashing. Days later (July 18, 2021) the shingles were sliding down off the roof. Called (July 19, 2021) to complain. Crew came out and fixed it. Week later, shingles on back side sliding down. Called again August 2 or 3 left message with Dawn, Secretary. As of August 16th no call back. Original complaint documented via text/meeting 9-10-2020 4/21 text with Brandy 5/2021 call with Daniel 6/2 call/texts with Daniel 6/3 call with Daniel 6/14 I offered price of labor to settle to Jason 6/30 LM for Jason 7/15 LM for Jason 7/8 Drove to Milton more dates - space is limiting me

  

  Business response

  11/08/2021

  Business Response /* (1000, 8, 2021/09/03) */ Homeowners roof replacement was completed on September 11th, 2020, just 5 days prior to Hurricane Sally landfall. The roof has an area that transitions from a lower sloped upper roof to a steep sloped roof below. This area previously had no flashing present. In accordance with Florida Building Code, flashing was installed along this transition area. The flashing used was a mill finish (unpainted) metal flashing that matches other areas of flashing on the roof. The color/finish of the flashing was not addressed in the contract and after completion of the roof and receipt of the invoice, homeowner voiced concern over the appearance of the flashing. The simplest solution for everyone at the time was our initial offer to paint the flashing to match the drip edge along the perimeter (at no charge). Homeowner requested that we provide a warranty on the painted surface to match the life of the roof, which we cannot do, so the offer to paint the flashing was declined by homeowner. We then offered the alternative option of replacing the flashing with a factory painted flashing to match the drip edge (again, at no charge). After the intrusive process of replacing the flashing was made known to the homeowner and some concerns from owner about performing an intrusive repair, there was a discussion about a possible adjustment to the invoice total, equal to the amount that it would cost our company to replace the flashing but no amount ever agreed upon. At this point in time, we were dealing with the aftermath of Hurricane Sally and even with our best efforts, conflicts such as this, were inevitably triaged and found their way onto the back burner for some time. During that time, invoice statements continued to be delivered to the homeowner. In June of this year, we reached out again in another effort to get the job cleared up. At that point we offered a 3rd solution to glue and fasten a strip of shingles to the exposed flashing. This method of resolution was approved by the owner and we performed the work. Due to the location of the flashing being located on a roof area that is so steep that it is essentially a wall, there were a few areas where the upper and lower layers of shingle separated from one another in the summer heat and began to slide. We immediately returned to address those 2-3 areas. A few days later, a similar issue occurred in 2 more locations. Again, this was addressed within a reasonable time frame. In summary, I feel that it is important to note that we performed an otherwise flawless execution of a roof replacement and completed the roof just days prior to the landfall of a nearly direct hit from Hurricane Sally. Our client has never experienced a single issue with regard to workmanship or leaks. This matter is purely an aesthetic preference from the homeowner and one that was not addressed or discussed beforehand however, we have continued to provide good faith efforts to address these aesthetic concerns while receiving zero compensation from the customer, even as we near the one year anniversary of the roofs completion. In normal circumstances, without the chaos of a hurricane, I'm certain that our responsiveness to a minor aesthetic issue would have been addressed and resolved in a more prompt manner however, that does not change the fact that we have met every obligation within our contract for the roof replacement, we have furnished and paid in full all materials and labor for the project, we have completed all permitting and inspection requirements, we have passed the inspection to meet all building codes and we have made a good faith effort on multiple occasions, to address our homeowners concerns while we have yet to receive any payment toward the full balance of just over $16,000. The only good faith effort by our client to make any payment was an offer to pay approximately 75% of the total, in hopes that we would agree to write off the remainder of the roof balance. Desired Resolution - Allow us to address any standing issues with shingles that may be slipping on the flashing and issue payment in full, immediately upon completion. Consumer Response /* (3000, 10, 2021/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Homeowners roof replacement was completed on September 11th, 2020, just 5 days prior to Hurricane Sally landfall. The roof has an area that transitions from a lower sloped upper roof to a steep sloped roof below. This area previously had no flashing present. In accordance with Florida Building Code, flashing was installed along this transition area. **Contractor should have made it known the new roof would look different. We could have come to an agreement about the "new look" and code requirements before work began. Poor communication on contractor part. The flashing used was a mill finish (unpainted) metal flashing that matches other areas of flashing on the roof. The color/finish of the flashing was not addressed in the contract and after completion of the roof and receipt of the invoice, homeowner voiced concern over the appearance of the flashing. **So, if there was no mention of the flashing appearing in a new area of the roof in the contract, how would I have known to address it??!! Again, the style change of the roof was not discussed beforehand. I immediately raised my concern before the job was even totally finished. I have a text to prove it and can submit a screen shot if necessary. The simplest solution for everyone at the time was our initial offer to paint the flashing to match the drip edge along the perimeter (at no charge). Homeowner requested that we provide a warranty on the painted surface to match the life of the roof, which we cannot do, so the offer to paint the flashing was declined by homeowner. **Not paying 16,000.00 for a job that could not be fully warranted like the rest of the roof. Paint could have started peeling off after just a few months of direct Florida sun and then I would be stuck with a roof that would not be aesthetically correct, not to mention sellable in a home sale. We then offered the alternative option of replacing the flashing with a factory painted flashing to match the drip edge (again, at no charge). After the intrusive process of replacing the flashing was made known to the homeowner and some concerns from owner about performing an intrusive repair, there was a discussion about a possible adjustment to the invoice total, equal to the amount that it would cost our company to replace the flashing but no amount ever agreed upon. **No amount was ever agreed upon because after I brought it up in a phone conversation, no one ever returned my call to say yes or no. I, once again, had to follow up with ANOTHER phone call and then the answer to adjusting the cost from the contractor was "no". At this point in time, we were dealing with the aftermath of Hurricane Sally and even with our best efforts, conflicts such as this, were inevitably triaged and found their way onto the back burner for some time. **I understand our community was in a difficult situation and I have been more than patient during this time. Please note that I only filed a BBB claim at the ONE YEAR and ONE MONTH mark from signing my Notice of Commencement. I have been the one to call to solve the problem and to be able to pay them. I also was the one who drove over two hours round-trip to the business office to bring this to closure. It is a major inconvenience for me to have this bill outstanding and a roof that is not fixed. I am in the process of selling the home and I have shingles sliding down the roof and bare nails exposed. During that time, invoice statements continued to be delivered to the homeowner. **I responded to each and every invoice immediately and respectfully that I would not pay until the job was completed. I never ignored any bill and even called the office one time to remind them about the problem. I have the emails and text response as proof. In June of this year, we reached out again in another effort to get the job cleared up. **To clarify, the contractor has NEVER reached out to me. I have been the one calling and continually prompting them for a solution to get this resolved. I tried to list all the times I had called, texted, emailed the company, but there are so many dates and the BBB form couldn't accept them all due to character limits! At that point we offered a 3rd solution to glue and fasten a strip of shingles to the exposed flashing. This method of resolution was approved by the owner and we performed the work. Due to the location of the flashing being located on a roof area that is so steep that it is essentially a wall, there were a few areas where the upper and lower layers of shingle separated from one another in the summer heat and began to slide. We immediately returned to address those 2-3 areas. A few days later, a similar issue occurred in 2 more locations. Again, this was addressed within a reasonable time frame. **THIS IS FALSE. Daniel reported to me that Ricky fixed the shingles on 8/3 and Brian took photos on 8/20. Daniel was on site to inspect the shingles that slid off a second time (after I called to complain) on August 23/24 or 25. He said Ricky would be out on Friday, August 27 to fix the shingles and add more tar to each area. I told him I wanted to be home when Ricky came. I had to work that day and requested Ricky come before 1000 a.m. Ricky did NOT come that morning and it is September 4th as I write this response and NO ONE from the company has called me to explain why. In summary, I feel that it is important to note that we performed an otherwise flawless execution of a roof replacement and completed the roof just days prior to the landfall of a nearly direct hit from Hurricane Sally. **In summary, I feel that it is important to note that it was not a flawless execution. My gutter was bent in the process and I had to ask the project manager to fix it. It is still not correct, but I have let it go. The timing of Hurricane Sally is irrelevant to this job and the contractor deserves no "good boy cookies" for this point. In fact, the job was pushed back multiple times. Note - the contract was signed in July. Our client has never experienced a single issue with regard to workmanship or leaks. This matter is purely an aesthetic preference from the homeowner and one that was not addressed or discussed beforehand however, **It was the contractor's responsibility to inform the owner that the roof would look completely different before starting the job. As a homeowner, and one who does not regularly deal with Fl Code, how in the world would I have known the roof would have a different look to it until it was installed???? Furthermore, I will be experiencing problems because I have bare nails exposed and the possibility of water intrusion. My roof just went through a tropical storm due to Hurricane Ida with exposed nails. So, until this is fixed I now have a bigger problem than what I started with! we have continued to provide good faith efforts to address these aesthetic concerns while receiving zero compensation from the customer, even as we near the one year anniversary of the roofs completion. **Every attempt to solve this problem has come from me. From day one when my husband and I met with Brad, the project manager at the time, I have had to call REPEATEDLY to get this resolved. I have documented the calls/emails/texts throughout this year. In normal circumstances, without the chaos of a hurricane, I'm certain that our responsiveness to a minor aesthetic issue would have been addressed and resolved in a more prompt manner however, that does not change the fact that we have met every obligation within our contract for the roof replacement, we have furnished and paid in full all materials and labor for the project, we have completed all permitting and inspection requirements, we have passed the inspection to meet all building codes and we have made a good faith effort on multiple occasions, to address our homeowners concerns while we have yet to receive any payment toward the full balance of just over $16,000. In the contract it states we don't pay until the job is completed, so there should be no expectation on the contractor's part to receive any money as I still have SHINGLES SLIDING DOWN MY ROOF. The only good faith effort by our client to make any payment was an offer to pay approximately 75% of the total, in hopes that we would agree to write off the remainder of the roof balance. **This is also incorrect. I brought $8,000.00 in cash to the Milton office in an attempt to resolve this issue. I offered the cash, which was 50% of the total. I was so desperate to be rid of the contractors that I was willing to just accept the bare metal at that point if they would accept the payment. Furthermore, any good faith attempts by me, the customer, is more than what any customer should have to do to resolve an issue. Business Response /* (4000, 15, 2021/09/22) */ Please provide a complete list of items to address. We will happily complete this punch-out list and expect payment in full upon completion. Consumer Response /* (3000, 17, 2021/09/28) */ It is the same issue as before. All the shingles that were added to cover the bare sheet metal are sliding down. It is the shingles over the mudroom and garage area. Reminder, no work can be done on the property without me present. Please call to set-up a time. I don't understand why they can't just take down the bare metal and put back up a factory-baked brown metal that would be covered under my warranty?

• Initial Complaint

  06/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  New roof installed last July. Called Quality roofing in November 2020 to report two separate leaks. They came out and looked at only one and said it was not their problem and i agreed. I called again sometime in Feb. 2021 about the second leak around my chimney. . They came out and suspected problem with flashing around the chimney. They said they would have someone come back and get on the roof to inspect flashing. Have not heard from them since. I am getting a lot of water in my fireplace.

  

  Business response

  08/26/2021

  Consumer Response /* (2000, 6, 2021/07/08) */ The company promptly responded and the issue has been satisfactorily resolved.

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