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Business Profile

Hospital

Baptist Hospital, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Baptist Hospital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Baptist Hospital, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While taking my elderly mother to the cardiologist we encountered a woman at M.D. ************ ******** James who committed assault verbally and began calling me a mothers boy and a stinker in front of the receptions staff. This Information is in reference to 23389119. A member of the other doctors staff black female began assaulting me with her verbal insulting out of control behavior. I don't know the person and do not why she began to engage in such behavior.

      Business Response

      Date: 05/30/2025

      Baptist Hospital takes all complaints very seriously.  We will launch a formal investigation and respond to the patient by letter once the investigation has been completed. 

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 23 September 2024, I had a CT Scan done. I made sure that Baptist had my correct home address and health insurance. Then I received a bill in the mail for $20,927.00. I called Baptist and was told that this was due to Baptist not letting my insurance know that the cost was going to be so high, so Baptist had to do some additional paperwork and told me not to worry, that everything was good to go. Then on 22 March 2025, I received a voice mail stating that I needed to call Baptist about an outstanding bill so I called Baptist on Monday, 24 March 2025 and spoke to a person. Before I could get 2 words out, they were asking me how I wanted to pay the owed money. When I finally was able to get them to stop talking, I explained about this issue and the billing. The person on the phone said that Baptist had mailed a letter to me on 27 February 2025. I told them I never received any letter and asked what address was used. At first the person wasn't too sure so they looked up my address and said there were 2 addresses listed. I asked how that was possible since I clearly updated my address with Baptist years ago. I haven't lived at the address that they had on file since 2021 so how were they able to send me a bill in December of 2024 to the correct address? Then I asked if they had billed my secondary insurance and they finally figured out that they might not have. It isn't my fault that someone messed up and I would like for this billing issue to be resolved.

      Business Response

      Date: 04/02/2025

      Thank you for bringing this to our attention.  Baptist Health Care
      takes all complaints very seriously.  We will start an internal investigation
      that may take up to 3 weeks.  We will respond, by mail, to the patient as
      soon as the internal investigation is complete.  

    • Initial Complaint

      Date:08/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Admission to Baptist Hospital
      Arrived in the ER @ 1P 7/29
      Admitted @ 1AM 7/30
      Discharged 8/14/24

      Business Response

      Date: 09/18/2024

      Thank you for bringing this to our attention.  Baptist Health Care
      takes complaints very seriously.  We will start an internal investigation
      that may take up to 3 weeks.  We will respond, by mail, to the patient as
      soon as the internal investigation is complete.

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5th, 2024 I received care at Baptist Hospital in Pensacola.
      I was subsequently billed for care by one of their contracted associate, PaymentsMD.
      Since the time of service, we've made repeated calls to PaymentsMD as they have refused to bill our insurance. During Calls on 3/21/24, 6/14/24. and 7/3/24, PaymentsMD has collected all billing information and stated TriCare East would be billed immediately. TriCare, our provider has to this date, never been billed. PaymentsMD is extorting us for direct payment in the full amount vs. billing the insurance and receiving an adjusted amount/or payment.
      Today, I contacted TriCare and they said to submit the claim directly to them by securing an itemized bill for service from Baptist Hospital.

      I contacted Baptist Hospital, explained the situation...Baptist Hospital refused to provide with me an itemized bill-...so I may submit the claim. Rep said they don't have an itemized bill for a service provided at their hospital. Baptist Hospital Rep said they would tell PaymentsMD to submit the claim during a 3/way call--after being placed on hold, they said they couldn't contact PaymentsMD, submitted the request for PaymentsMD to submit the bill, turned it over to a supervisor, and hung up.

      Business Response

      Date: 09/12/2024

      Thank
      you for bringing this to our attention.  Baptist Health Care takes
      complaints very seriously.  We will start an internal investigation that
      may take up to 3 weeks.  We will respond, by mail, to the patient as soon as the internal
      investigation is complete.

      Customer Answer

      Date: 09/13/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22044286, and find that this resolution is satisfactory to me.




      Sincerely,



      Sheila *****

    • Initial Complaint

      Date:01/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to address this complaint with Baptist Hospital they sent me a letter with a lot of fluff and did not address the penalty nor did they address my fall at the Hospital and injury to my hip.

      I had begged, my Primary Care doctor sent in a referral to Baptist early on to get an appointment at the Baptist Cancer Center Oncology department but it got denied by Baptist. I had talked to Dawn the Case worker when I was in Baptist ER she said to contact Afnan the social worker and she’d work with me to get transferred to Baptist.

      I was in the doctor’s office waiting for Dr. ****** He came in introduced himself. I told him I was excited to meet him as he had good reviews. Dr. ***** then started scolding me in a loud mean voice. He said I’d been wasting time with other doctors, as well as the Cancer Center in Georgia and I needed treatment. I told him that I’d like to get my treatment here and asked him if he’d do shared heath. He said no, he would not do shared health. He went on scolding and lecturing me in a loud, firm tone. He apologized several times for being stern and direct. Please note it was weeks since my primary care sent in the referral to Baptist and several weeks for Baptist Oncology to make me an appointment. If I would have received an appointment early on at Baptist, locally, there would have been no need for me to go to a different Cancer Institute, and of course, treatment wouldn’t have been delayed.

      Dr. ***** gave me back the paperwork and I was placing it on the chair next to me when all of a sudden I got dizzy and I blacked out for a minute falling onto the floor, landing on my hip and elbow. Dr. ***** didn’t help me up. I used both hands and got back onto the chair I was sitting on.

      My friends, who are in the medical field say there’s protocol when a person falls, especially in a medical environment. There was no protocol. I could not believe the tone by Dr. ***** especially towards someone who has cancer.

      Business Response

      Date: 02/21/2024

      Attached you will find the letters that was sent to ****** ************ regarding her complaint.

    • Initial Complaint

      Date:06/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Father was treated at BHC for a GI bleed which almost took his life. It resulted in him getting surgery because it was life threatening; he was on a ventilator for several days and had to go back into surgery. I’m blessed that he’s still with us today. Now the nurses on the other hand are so damn lazy it’s ridiculous! They’re talking bs about a patient should’ve bled to death because the patient was doing too much. It’s your job to take care of the patients if they are in pain or needing any assistance. My father was wanting to go home, on the morning I called he was very confused and was not himself; I was told he was walking with two walkers that morning and going into other patients rooms, that’s common sense that a patient is not in their right state of mind. For you as a nurse to say a patient should’ve bled and died; you have no compassion nor empathy in that line of work. They get frustrated when a patient needs help on the 3rd floor, if your overwhelmed, then go take a breather, don’t take it out on the patients. Because at the end of the day you have loved ones at home as well!!! Baptist Hospital do better. That is why my father wanted to leave because he felt he was going to lose his life if he stayed there. I’m so disappointed, as well disgusted by the comments made by the nurses.

      Business Response

      Date: 07/31/2023

      I'm waiting on getting a response from ******* on the patient's name.  All I have it the daughters name and we can't do an investigation without the patient's name.  The hotline complaint just has the daughter's name.  Thank you!

    Baptist Hospital, Inc. is NOT a BBB Accredited Business.

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