Customer ReviewsforIncruises International LLC

InCruises offers a smooth cruise booking experience with plenty of choices. Their monthly membership setup is convenient, and their customer service is reliable. It's a good option for those looking for straightforward cruising without the hassle.

Hello ***********************! We are happy to hear that you have had a positive experience with inCruises. Thank you for being part of the inCruises family!

I signup two ago, and the present me this club saying I was able to save my money in this platform first I can only use 50 percent of my savings and when i meet the 24 month I will be able to use my 100 percent of my savings plus the reward points and should pay out of pocket is a totally lie. I have 2,500 in saving from my pocket plus there reward points, I try to do a reservation the cruise cost 1,1991 obvesioly I have the complete about When I hit check they only allow me 860.00 and 1,131 has to come out of pocket How this is possible. I reach out to them and they just told me they cannot refund me a single dollar

Thanks for the opportunity to respond. We had a hard time identifying ********************* in our system since the email we have in our database is different from the one provided here. We are sorry to hear that ***** is unhappy. We are unclear as to why because we see she booked and sailed through a cruise in January of this year 2023. We also make very clear on our website and in our company, membership documents that Reward Points are available for use to book cruises and hotels stays in the amounts determine on a case-by-case basis. It is true that the use of Reward Points has some limitation according to our policies, but they are gifted points that our customers can use to help pay a cruise reservation or a hotel stay. The fact does remain, however, that ***** and every member that uses our system will be able to save money. Even if ***** account goes inactive for nonpayment of her membership fee and her "2x1" Reward Point convert to "1x1" she will be able to use them for any booking or hotel stay. Thanks again. 

I sign up with Incruises in Aug 2022, membership code ILWHUN1NB. I try use the membership to benefit from it, but not turn out to be as friendly to use or be beneficial and to work in my best interest and also due to a modification of the membership term that not in my best interest either and do not agree with.Few facts that determine this experience is that few days ago I want to use the membership to book a cruise. But at the same time I compare cruises and tried to book a cruise with my points for about **** points 2x1 = $1400 . To my surprise the total price of the cruise was about $2,559 with Incruises, and only $1,890 with official website of the same cruise ship, date, room number, etc. Easy math results that I will pay $669 more per total cruise. Then basicaly on the company policy, coming back to the points part, I cannot use more then 50% of them=$700 and still pay out of pocket money. Where are the saving we were told and deceived saying that we can save up to $1400 on the next cruise.So as any other members, that is trying to save money, first reason I did sign up for this membership. If I will not do the due diligence for the same cruise I will pay more than the cruise actually worth on the original cruise website. Now comparing what other cruise companies not affiliates as Incruises is, I come to the conclusion that Incruises membership or any of its the services meet my expectations and does not offer claimed savings or benefits as advertised.Due to my customer experience with ********************** and its services, that are against my best interest and benefits, and under Consumer Protection Laws, I request to terminate my membership and recuperate entire accumulated investment in the membership since account was open =$1,400. Also I find that is in violation with Fla. Stat. ******. I will not accept any 1x1 points for future. Failure of refund I will file a claim with The **************************** of the ****** of the Attorney General.Thank you

Thanks for the opportunity to respond. We are sorry that *********************** feels unhappy with his Membership. However, we have confirmed through a conversation that our support Department had with Mr.  **** yesterday, on October 2, that he indeed received a refund of his last payment made to our membership program. In seemed there was a misunderstanding with ************ because in our Membership Agreement it is clearly stated that the money paid in monthly fees to remain as member of the club, is not refundable beyond our refund policy; which indicates that any payment can be refunded during the 14 days after said payment.  We have the right to expect from our members that they compliantly follow the contracts they sign and agree too when they register to our company,  since they had the opportunity to read, review and reject, or agree to, before performing according to its terms.
Now, we see that ************ is unhappy about our cruise prices. The prices our customers see on our website are received through information that is sent by the cruise lines. If the price shown on our website is higher than the price our customers see elsewhere, it could be due to a variety of reasons, including the possibility that ************ may not have gone through the entire booking process on the other website(s), and/or that he is comparing prices between different markets other than the ones we receive information/ prices from. It is correct that after being a member for a year a customer can pay for a cruise reservation entirely with 2-for-1 Reward Points. However, this will require ( according to our policies and procedures) that the member has enough Points to do so. ************ did not have the remaining balance to do this. Again, thanks for the opportunity to respond. 

This company is super evil. Like many have said, they promised to match dollar for dollar and after year 5 you were fully vested. To no one's suprise right after year 5 they took that away. Their repeated response is "well our rule changes were well received by most members" what they don't tell you is these are the members making thousands of dollars monthly from all the suckers that signed up earlier from their false promises. It's soooo sad because this WAS a great company and the #1 MLM company on the planet. I hope this company goes down in flames...shame on them for what they did to thousands of good people!!

Thank you for the opportunity to respond. We are sorry to hear that **** is unhappy.  We made the changes to our membership model on April 1st 2022 and, according to our records we see that he took advantage of his membership and sailed on a cruise through our club after those changes,on July 2, 2022. After that date, his account became inactive after non paid invoices.  it seems that there was a misunderstanding on how our model works. Members do not make any money under our program. We hope that **** takes the time to read the details of our new and improved membership program since even now, after more than a year that the changes of our membership have been implemented, and more than a year after ***** account has been inactive; he has not lost value of the membership fee he paid. He still has the benefit of 720 1x1 Reward Points in our system. **** will retain at the very least 1 Reward Point  for every dollar he has paid in Membership fees. He will be able to use these Reward Points toward the purchase of a cruise or a hotel stay and they will not expire. Thank you. 

There is a lot of gaslighting going on in this “company’s” replies to complaints. I was a member of this club since it started. Back then it was too good to be true, and once they realized that, they made changes which took it from amazing to not bad. One of the biggest perks was the longer you were a member the more of your “cruise dollars” you could use for your cruises. Once you were a member for 5 years you could use ALL the money you had accumulated, any time you booked a cruise. It will surprise NO ONE, that as soon as founding members were about to hit 5 years, they completely changed the structure AGAIN. To something so bad it was not longer worth it. So after committing as a member, long term, they cut you off right before you hit peak value. Don’t let them tell you these changes were “needed to provide a better experience for all of our Members”. Because speaking as a member they were WORSE! It was all about THEIR bottom line. Not only did they change the structure of the benefits. Some major cruise lines were no longer offered. When the club started you could book with pretty much any cruise line. But after these latest changes that was not the case, what did they know that we didn’t? Now even though this was a “cruise” club, they also started adding hotels, which they want to say was a great thing, but you can find way better hotel deals many other ways. I personally got a lot of value out of the club before April 2022, but I had to put up with terrible customer service. No way to call anyone. You had to send a “ticket” and hope someone got back to you. If you have an emergency, forget it. I did get notice about the change and I used up as many “Cruise Dollars” as I could and then left. Of course the way they are set up there was no way to get to a zero balance, so I left a little money on the table. So in closing. You might as well put your $100 in a savings account, and skip this mess of a membership club, because the “savings” is an illusion.

Hello, and thank you for the opportunity to respond.  We have searched our database and are unable to find a person with this name or e-mail address in our system.  So, we are unable to verify this person's statement.  In any event, we are sorry to hear that ***** is unhappy with our membership model.  We made changes after much deliberation and consideration for the benefit of the membership as a whole and the business of the club.  The changes have been very well received by the large majority of our members and we are certain that they were a good move for us.  Again, we are sorry to hear that ***** is unhappy. We reiterate that every one of our Members saves money when they book using our club's system and business model.  Thank you again. 

I was about to book a hotel in Hawaii expecting that I will be able to use all of my reward points only to find out that I can only use $246 out of my $2400 2 for 1 reward point. The business model is too good to be true! I will never promote and use it!

Hello, we are certainly sorry that Aileen is disappointed.  We are unclear as to why as we make very clear on our website and in our company Membership documents that Reward Points are available for use to book hotel stays in amounts that are determined on a case by case basis per booking.  At no time have we indicated that all available Reward Points can be used for a hotel booking.  The fact does remain, however, that Aileen and everyone else who uses our system will be able to save money on these bookings.  Again, we are sorry to hear of Aileen's disappointment and hope that she will continue as a Member and save money on her travel bookings through our Membership.

I have always paid on time my membership through over three years. I have a little over $2,000 dollars invested with Incruises. Now that the company had changed the rules about the 2:1 and 1:1 we do not want to continue with the program. We would like our refund. We do not wish to move forward with Incruises. It is only fair to the company to make rules that benefit the organization and not the customer. We would like our full refund at this time.

Hello and thank you for the opportunity to respond.  We are confused at this negative review.  We made changes to our membership program last year and they were implemented on April 1, 2022.  Prior to making those changes, we provided all of our members with several months' advance notice of the changes.  At that time, members were offered an opportunity to receive at least a partial refund.  ************** did not accept this offer and continued with the membership program.  Our records indicate that ************** took advantage of our membership program by booking a cruise through our platform in December 2022 and all indications are that ************** went on that cruise.  Our refund policy is clearly stated in our membership agreement that ************** agreed to and we feel that it is important that our agreement be recognized and upheld.  We are sorry that ************** is unhappy and we remain confused as to why.  We hope that he will remain a member of our club and continue to take advantage of the benefits it offers.  Thank you again for the opportunity to respond.  

The only 5 star review is from someone before they "conveniently" changed the terms without a new member agreement. This company has turned from a great cruise company where my family and I traveled for half the cost because we were able to fully use 100% of our cruise credits for all of our cruises. We have been members for 5 years, and last year they changed the terms without official notice (besides a webinar) and explained that it was within their rights within the original contract that we signed 5 years ago. They went from us being able to use 100% of our credit toward a cruise (to pay nothing) to using only 50% of our credit that required us to pay half for every cruise even though we have thousands that we've contributed. After complaining to support about the **********, I was deceived into thinking that by canceling my membership and converting from 2:1 rewards to 1:1 reward would be most beneficial to me, but the 1:1 rewards (meaning I have $1 for every $1 I put in) can only apply 10-25% of the benefit per cruise. They were not up front about that new rule and I only found out after I canceled my membership and converted my points. This company has turned into an absolute scam and I highly discourage anyone from doing business with them. I was very clear that I wanted to use 100% of my points and support replied (since you can't call them) that I could use the 1:1 credit them freely which was a complete and utter lie. Since then (less than 2 weeks ago), I tried to convert my membership back to 2:1, but they are unwilling to make any changes. After so willingly wanting to refund me my last payment and convert my points, they also asked me if I wanted to delete my account (so I would lose my 1:1 points as well) why would they even ask that if they weren't intentionally trying to lose customers?The support team is extremely deceptive and the membership terms will change at any given time. STAY AWAY FROM THIS COMPANY.

Hello and thank you for the opportunity to respond.  We are confused by this review as we have fully restored ******'s Reward Points and she responded to us positively.  Last year we made some changes to our Membership program that we felt were needed to provide a better experience for all of our Members.  The changes were implemented on April 1 and for several months before that date, we informed our Members of the upcoming changes and even provided them with an opportunity to request a refund that was at least a partial refund of what they have paid in Membership fees.  We understand that there are a minority of Members who may have not liked the changes for some reason and we are sorry to see that as the very large majority of our Members have appreciated the changes and provided us with very positive feedback.  The remaining fact about our Membership, in spite of any changes, is that all of our Members are able to save money on travel through our Membership program.  The consistent takeaway is that we provide value and a benefit to our Members and this will continue.  Again, we are sorry that ****** was unhappy and we are uncertain as to why she posted this negative review as her Membership is fully active and in good standing with all of her Reward Points.  

I would advise people to think twice before becoming a member of InCruises. I have been a member for 2 years and just about to cancel my membership. When I finally thought I was able to take my first cruise, I was told that I could only use on third of the of the money i have available. It sounded like a great deal when I signed on but found the organization difficult to work with. You are unable to communicate with anyone by telephone. You can only communicate with messages on their website. I found the responses to my messages to be cold and only about money. Not only that you will never see your hard-working money again. Shame on you incruises robbing the hard-working people that believe in your company and them you could not use your money whenever you want. I'm going to escalate this, is unfair that so many people is trusting this company and losing their money. Do not recommend this company is a big SCAM. Stay away from them.

Hello and thank you for the opportunity to respond.  We have searched our database and are unable to find a person with this name and e-mail address in our database.  We have two persons with this name in our database but the information provided by this reviewer does not correspond to the information in our database.  The two persons in our database with this name have registered to receive information only and have never paid a membership fee payment.  I would state in response that our Membership terms are clearly articulated in the Membership Agreement that each Member agrees to, and also are provided on our website.  When a Member books a cruise, that person uses the Member's Reward Points to pay for 50% of the cruise price, every time.  This does not correspond to what this reviewer is stating.  Due to our "2 for 1" Reward Points model, a Member saves money EVERY TIME that Member books a cruise or hotel stay through our system.  I'm not sure why this person is upset and we cannot verify that this person is a Member of our club.  If we were able to identify this person in our system, we would be happy to reach out to her and see if we could resolve her concern.  Thank you very much again for the opportunity to respond.  

They are scammers do no fall for them. You will never get your money back if you want to.

Hello and thank you for the opportunity to respond.  We are sorry that **************** is unhappy.  We have reached out to her separately to see if we can resolve her concern.  We have a refund policy that is clearly stated in our Membership Agreement that **************** agreed to, and we are consistent in expecting that our agreement be followed.  Again, we are sorry that **************** is unhappy and we will do our best to resolve her concern.  Thank you again for the opportunity to respond.