Customer ReviewsforNations Best Family Health Care, LLC

I was prompted after an urgent care visit to complete a survey for this practice. I completed the survey honestly and gave constructive feedback hoping to assist the practice. I did not realize the survey would be posted online for others to review. Because I answered honestly, the owner of the practice has released me from being a patient at this clinic. I had been a patient since 2015 and just like that, I'm having to try and find another practice to meet my chronic health care needs.

Dear Melissa,
We see this is the third complaint you have now registered against us in various forms and stated you like your PCM but dislike the practice and its policies. After the first complaint, Dr. Ball had gone to extensive lengths to ease your dissatisfaction only to be met with another complaint at your subsequent interaction with her team. I have spoken at length with her to determine if this is a practice issue, a policy issue, or a patient-provider issue. She has decided she cannot continue to be your provider because despite the best efforts from her and her team, you are still dissatisfied and she does not want to continue care. I support her in this decision and we follow common practices when discharging a patient to advise them they have 30 days to see us on an emergency basis, but otherwise they must seek care elsewhere. To continue care for you after this many complaints would be both a detriment for you and Dr. Ball, so we are attempting to part ways as peaceful as possible. We wish you the best of luck and will be happy to forward your records to another provider once you find them.
- Dr. Nation, Medical Director